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Remote Quality Assurance Operations Manager Jobs in Kentucky

Lumimeds

Remote (Argentina and Brazil) Work Hours: U.S. business hours Department: CS / Operations About the ... Drive Performance, Don't Just Watch It: deeply analyze metrics (response time, CSAT, QA) and ...

Flashfood

Senior Revenue Operations Manager

Canada, KY · Remote

About Us Our company is on a mission to reduce food waste and make high-quality, affordable food ... Competitive salary, equity, and comprehensive benefits * 100% remote work with flexibility and ...

Xometry

Virtual Quality Control Inspector

Lexington, KY · On-site +1

This person will work closely with Case Management, Partner Support, and MRB effectively managing ... Familiar with Salesforce, High QA, SolidWorks, ASANA, and Google Suite * Previous remote work ...

micro1 AI

Senior Counsel - Remote

Lexington, KY · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ...

micro1 AI

Senior Counsel - Remote

Louisville, KY · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ...

micro1 AI

Senior Legal Consultant - Remote

Louisville, KY · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ...

micro1 AI

Senior Legal Consultant - Remote

Lexington, KY · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ...

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Remote Quality Assurance Operations Manager information

What is the difference between Remote Quality Assurance Operations Manager vs Remote Quality Assurance Specialist?

AspectRemote Quality Assurance Operations ManagerRemote Quality Assurance Specialist
CredentialsTypically requires a bachelor’s degree in quality assurance, engineering, or related field; certifications like CQE are commonUsually holds a similar degree; certifications like CQE or ASQ certifications are beneficial
Work EnvironmentOversees QA teams, manages processes, and ensures compliance across projects remotelyPerforms testing, audits, and reviews primarily in a remote setting, often focused on specific products or processes
Employer & Industry UsageUsed in manufacturing, software, and tech industries for managerial rolesCommon in software, manufacturing, and healthcare sectors for technical QA roles

The main difference is that the Remote Quality Assurance Operations Manager oversees QA teams and processes at a strategic level, while the Remote Quality Assurance Specialist focuses on executing testing and quality checks. Both roles require relevant certifications and work in similar industries, but the manager has broader responsibilities and leadership duties.

What job categories do people searching Remote Quality Assurance Operations Manager jobs in Kentucky look for? The top searched job categories for Remote Quality Assurance Operations Manager jobs in Kentucky are:
Remote Quality Assurance Operations Manager jobs near you

Team Leader - Customer Support & Operations - South America

Lumimeds

Remote

Full-time

Posted 27 days ago

Job description

Location: Remote (Argentina and Brazil)
Work Hours: U.S. business hours
Department: CS / Operations

About the Role

We are looking for a decisive and autonomous Customer Support Team Leader to take ownership of our frontline CS/OPS team. This is not a role for someone who waits for instructions. We need a leader who can step in, assess the situation, unblock agents, and drive performance without needing constant supervision from the Operations Manager.

You will be the primary point of contact for your team during your shift. Your goal is to ensure the ship runs smoothly, standards are upheld, and problems are solved before they need to be escalated to upper management.

What You'll Do

  • Own the Shift: You are responsible for the team's output during US hours. You will manage coverage, attendance, and workflow distribution independently.
  • Drive Performance, Don't Just Watch It: deeply analyze metrics (response time, CSAT, QA) and proactively intervene when an agent is falling behind.
  • Be the First Line of Defense: You will handle complex escalations and agent questions. You should be the one providing answers, not asking the Ops Manager for them.
  • Coach for Self-Sufficiency: Mentor agents on quality and tone, but more importantly, teach them how to use their resources so they become more independent.
  • Enforce Standards: Hold the team accountable for SOPs and workflows. If a process isn't working, suggest a fix rather than just complaining about it.
  • Reporting with Insight: When you report to leadership, provide not just data, but insights and proposed solutions for any issues you've spotted.

What We're Looking For

  • 4+ years experience in Customer Support, with at least 2 years in a leadership/mentor role.
  • Extreme Ownership: You have a track record of taking initiative. You don't say "I'm waiting for approval" when a customer is angry; you find a solution within established guidelines.
  • Resourcefulness: You know how to find answers. You check the knowledge base, the history, and the SOPs before asking leadership for help.
  • Decisiveness: You are comfortable making judgment calls in a fast-paced environment.
  • Strong Command of English: Excellent written and verbal communication skills are non-negotiable.
  • Reliability: You have a stable internet connection, a quiet environment, and impeccable attendance.
  • Tech-Savvy: Experience with SaaS, Telehealth, or complex CRM tools is a major plus.

Why this role matters

Currently, our leadership team is spending too much time managing the day-to-day. We need you to be the anchor that stabilizes operations. If you are a leader who loves to build processes, empower agents, and take the lead without being pushed, this is the home for you.

Why Join LumiMeds

  • Remote-First Global Team: Work from home with a team that values output over micromanagement.
  • Real Impact: You aren't just a cog in the wheel; your ability to lead will directly shape our customer experience.
  • Growth Potential: Clear path to the Operations Management for those who demonstrate true ownership.

Apply