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Remote Quality Assurance Operations Manager Jobs in Arizona

Payabli

You'll build the reporting systems, data pipelines, QA infrastructure, and operational tooling that ... Manage the CX tech stack - Lead SaaS evaluations, vendor selection, implement, and maintain the ...

REDW

Revenue Operations Manager

Phoenix, AZ · On-site +1

$110K - $120K/yr

Drive data quality, governance, and visibility across the client lifecycle. * Work with external ... Ongoing development resources Remote Support * $150 annual WFH allowance * Tech provided Culture

Worklio

Product Manager (U.S. Payroll - Remote)

Phoenix, AZ · Remote

$115K - $145K/yr

Collaborate with developers and QA to ensure timely, high-quality releases. * Manage DevOps (VSTS ... Full remote work flexibility within the U.S. * Ownership of core product components with room to ...

Harris

STC Health, a division of Harris; is seeking a Senior Manager, Operations who will lead our DevOps, ... This remote role welcomes candidates anywhere in the US. Salary: 140K - 160K AI & Innovation ...

Contexture

Senior Quality Analyst

Phoenix, AZ · On-site +1

$6.9K - $8.0K/mo

This includes documenting detailed test methods and procedures for use by QA and Operations team ... Effectively manage through complex technical challenges with clear timely decision making and ...

Trulieve

Supply Chain Operations Manager

Phoenix, AZ · Remote

Remote Position Summary: The Supply Chain Operations Manager is responsible for leading and optimizing end-to-end supply chain operations across Cultivation, Processing, and Distribution sites ...

Trulieve

Supply Chain Operations Manager

Phoenix, AZ · Remote

Remote Position Summary: The Supply Chain Operations Manager is responsible for leading and optimizing end-to-end supply chain operations across Cultivation, Processing, and Distribution sites ...

micro1 AI

Managing Partner - Attorney - Remote

Tempe, AZ · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ...

micro1 AI

Managing Partner - Attorney - Remote

Yuma, AZ · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ...

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Remote Quality Assurance Operations Manager information

What is the difference between Remote Quality Assurance Operations Manager vs Remote Quality Assurance Specialist?

AspectRemote Quality Assurance Operations ManagerRemote Quality Assurance Specialist
CredentialsTypically requires a bachelor’s degree in quality assurance, engineering, or related field; certifications like CQE are commonUsually holds a similar degree; certifications like CQE or ASQ certifications are beneficial
Work EnvironmentOversees QA teams, manages processes, and ensures compliance across projects remotelyPerforms testing, audits, and reviews primarily in a remote setting, often focused on specific products or processes
Employer & Industry UsageUsed in manufacturing, software, and tech industries for managerial rolesCommon in software, manufacturing, and healthcare sectors for technical QA roles

The main difference is that the Remote Quality Assurance Operations Manager oversees QA teams and processes at a strategic level, while the Remote Quality Assurance Specialist focuses on executing testing and quality checks. Both roles require relevant certifications and work in similar industries, but the manager has broader responsibilities and leadership duties.

What are popular job titles related to Remote Quality Assurance Operations Manager jobs in Arizona? For Remote Quality Assurance Operations Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Quality Assurance Operations Manager jobs in Arizona look for? The top searched job categories for Remote Quality Assurance Operations Manager jobs in Arizona are:
Remote Quality Assurance Operations Manager jobs near you

CX Operations Manager

Payabli

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments-making payments a core part of their platform and business model.
By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli's infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth.
Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS.
As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine behind our Client Experience organization. You'll build the reporting systems, data pipelines, QA infrastructure, and operational tooling that give leadership visibility into performance and give CX teams the tools and processes to work efficiently.
This role focuses on building and maintaining the operational infrastructure that the CX organization depends on - dashboards, health scoring, QA tooling, automation, and the CX tech stack. You'll surface insights and trends that inform decisions across Partner Success, Client Support, and Technical Support, and ensure CX leadership has the data needed for executive alignment and strategic planning.
What You'll Do
CX Tech Stack & Automation
  • Serve as the system administrator and super user of all CX systems and platforms - designing and configuring features that align with department KPIs and improve team productivity, accuracy, and efficiency
  • Manage the CX tech stack - Lead SaaS evaluations, vendor selection, implement, and maintain the tools that CX teams depend on (CRM, ticketing, knowledge platforms, analytics, QA).
  • Measure AI tool performance across CX - track impact, identify new use cases, and surface opportunities to expand AI-powered capabilities
  • Stay informed of technological developments, best-in-class tooling, and new feature launches to inform CX system strategy
  • Coordinate with Engineering, Product, and company Operations on cross-functional initiatives that impact CX tooling and workflows

CX Workflows & Process Optimization
  • Document and maintain CX workflows and business processes and/or business process documentation across Partner Success, Client Support, and Technical Support, ensuring process documentation stays current as the organization scales
  • Surface automation opportunities and process inefficiencies through data analysis, and implement approved solutions in coordination with CX leadership
  • Evaluate CX processes based on operational data - identifying bottlenecks, manual work, and throughput constraints - and present recommendations to CX leadership for approval to build and implement solutions.
Analytics, Reporting & Executive Visibility
  • Build and maintain automated dashboards and reporting for CX leadership - team performance, partner health, ticket trends, SLA compliance, and operational KPIs
  • Build and maintain the data architecture and pipelines that connect CX activity to business outcomes, ensuring data is accessible and structured for analysis
  • Generate data-driven insights for QBRs, executive reviews, and board-level reporting
  • Analyze ticket trends, escalation patterns, and resolution data to surface product issues, process breakdowns, and resource gaps
  • Deliver regular performance reporting that supports executive alignment and strategic planning
Partner Health & Predictive Analytics
  • Enhance and manage the partner health scoring methodology - ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio
  • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers
  • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate
  • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends - ensuring the right data is accessible and structured to surface growth and retention opportunities
Strategic Initiatives
  • Maintain the operational cadence of CX - recurring reports, metric reviews, process documentation, and operational housekeeping
  • Execute on strategic initiatives directed by CX leadership - from new tool rollouts to process redesigns to cross-functional projects
  • Coordinate cross-functional initiatives with Operations, Product, and Engineering that require CX operational input or alignment
Partner Health & Predictive Analytics
  • Enhance and manage the partner health scoring methodology - ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio
  • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers
  • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate
  • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends - ensuring the right data is accessible and structured to surface growth and retention opportunities

QA Infrastructure & Reporting
  • Build and configure QA scoring rubrics within support tooling, collaborating with CX Training & Knowledge Specialist.
  • Generate and maintain QA reports that CX team leads use to coach their teams
  • Track QA trends over time and surface patterns that inform training priorities and process improvements in collaboration with CX Training & Knowledge Specialist.

What You Bring
Required Experience & Skills
  • 5-8+ years of experience in CX operations, revenue operations, business operations, or analytics roles, preferably in payments, fintech, or B2B SaaS
  • Proven track record of building dashboards, reports, and operational infrastructure that drive decision-making
  • Strong analytical skills - comfortable with data architecture, trend analysis, and translating data into actionable insights
  • Experience implementing and migrating CX tools and platforms (Preferably Intercom)
  • Experience as a system administrator or super user of CX or support platforms (CRM, ticketing systems, analytics platforms) (Preferably Intercom)
  • Proficiency with data and reporting tools - Excel/Sheets at an advanced level, plus experience with BI tools (Looker, Tableau, Metabase, or similar)
  • Experience designing and optimizing workflows and processes in a fast-paced, scaling environment
  • Strong communication skills - ability to present data clearly to leadership and translate operational needs across technical and non-technical teams
  • Self-starter mentality with the ability to work independently, manage competing priorities, and build systems from the ground up

Nice to Have
  • Experience with partner or customer health scoring models and predictive analytics
  • Background in payments, merchant services, or financial technology operations
  • Familiarity with AI-powered support tools and automation strategy
  • Proficiency with SQL, Python, or other data analysis tools
  • Experience building or configuring QA scoring infrastructure within support platforms

Who You Are
  • Data-Obsessed: You believe every operational decision should be grounded in data, and you're the person who builds the systems to make that possible
  • A Systems Thinker: You see the connections between tools, processes, and outcomes - and you optimize the whole system, not just individual pieces
  • Proactive: You don't wait for leadership to ask for a report - you surface the insight before they know they need it
  • Detail-Oriented: You understand that "little things count" - a misconfigured workflow or inaccurate dashboard erodes trust across the org
  • Collaborative: You work seamlessly with CX team leads and cross-functional partners to ensure operations serve the people doing the work
  • Efficiency-Driven: You're constantly looking for ways to automate, streamline, and eliminate manual work so the team can focus on what matters

Success Metrics
  • Dashboard & Reporting Coverage: Automated dashboards in place for all core CX KPIs - team performance, SLA compliance, partner health, and ticket trends - with leadership using them as the primary source of truth
  • Partner Health Accuracy: Health scores are consistently maintained, predictive of actual outcomes, and actively used by PSMs for proactive account management
  • QA Infrastructure: QA scoring rubrics are configured, maintained, and generating reports that CX team leads actively use for coaching
  • Process Efficiency: Process recommendations adopted by CX leadership result in measurable reduction in manual work, faster resolution workflows, and improved team throughput
  • Tool Adoption: CX tech stack is well-maintained and delivering measurable value; AI tools showing quantifiable impact on team efficiency
Role Evolution
The responsibilities of this role will evolve with the business. As Payabli scales, the operational complexity and strategic importance of this function will grow over time.
We think you'll love being part of our team because we're a values driven company that cares deeply about our team, partners, and customers. Our north star values are:
Team Love = Customer Love - You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time.
Run to the Fire - When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems-you chase them. You volunteer for the complex, messy challenges others avoid.
Little Things Count -You sweat the details because you know a single decimal error in a payout can damage abusiness. You double-check edge cases, validate every assumption, and understand that excellence lives in the details.
Truth Seekers - You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open.
Relentlessly Curious - You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem.
We build technology that gets noticed and a workplace where people want to grow their careers.. Our work has been recognized by some of the industry's most respected organizations, including the 2026 Forbes Fintech 50 list, which highlights the most innovative private companies in financial technology, Inc.'s 2026 Best Workplaces, and Built In's 2026 Best Places to Work in Miami.
What we can offer you:
  • Competitive salary
  • Stock options with the potential to unlock more equity as we grow
  • Flexible PTO and paid parental leave
  • Medical, dental, & vision insurance
  • 401K, HSA, pre-tax savings programs

We're eager to hear from you if you're interested in getting in at ground level in a fast-growing, exciting Fintech company!
Payabli is an equal opportunity employer and values a diverse, inclusive workplace.
Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.

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