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Quality Assurance Program Manager Jobs in Arizona

Fujifilm

Program Manager Quality Assurance

Mesa, AZ · On-site

The Role The Program Manager will lead the local and global alignment of quality assurance processes, tools and programs so that sites are consistent with the implementation and execution of their ...

Fujifilm

Program Manager Quality Assurance

Mesa, AZ

The Role The Program Manager will lead the local and global alignment of quality assurance processes, tools and programs so that sites are consistent with the implementation and execution of their ...

Fujifilm

Program Manager Quality Assurance

Mesa, AZ

The Role The Program Manager will lead the local and global alignment of quality assurance processes, tools and programs so that sites are consistent with the implementation and execution of their ...

DHL

Quality Assurance Supervisor

Litchfield Park, AZ · On-site

$55K - $90K/yr

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements.

DPDHL

Quality Assurance Supervisor

Litchfield Park, AZ · On-site

$55K - $90K/yr

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements.

DPDHL

Quality Assurance Supervisor

Goodyear, AZ

$55K - $90K/yr

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements.

DPDHL

Quality Assurance Supervisor

Goodyear, AZ

$55K - $90K/yr

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements.

DHL

Quality Assurance Supervisor

Goodyear, AZ · On-site

$55K - $90K/yr

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements.

DHL

Quality Assurance Supervisor

Goodyear, AZ · On-site

$55K - $90K/yr

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements.

The RealReal

Manager, Quality Assurance

Phoenix, AZ · On-site

About The Role The Manager, Quality Assurance is a managerial role, that will be responsible for ... Experience scaling QA programs or implementing quality frameworks * Familiarity with root cause ...

Monogram Health

Quality Assurance Manager

Tempe, AZ · On-site

Manager, Quality Assurance Care Center The Quality Assurance Manager is responsible for leading and evolving the quality program within the Monogram Health Call Center. This role ensures that day-to ...

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Quality Assurance Program Manager information

What does a QA manager earn?

A Quality Assurance Program Manager's salary varies based on experience, industry, and location, but typically ranges from $80,000 to $130,000 annually. Senior or specialized QA managers with certifications like Six Sigma or ISO may earn higher salaries, and the role often requires strong leadership and knowledge of testing tools and methodologies.

Which is higher position, QA or QC?

In the context of a Quality Assurance Program Manager role, QA (Quality Assurance) is generally considered a higher-level function than QC (Quality Control). QA involves establishing processes and standards to prevent defects, while QC focuses on identifying defects through testing and inspection. QA roles often oversee QC activities and require broader skills in process management and compliance.

What is the role of a QA program manager?

A QA program manager oversees the development and implementation of quality assurance processes to ensure products or services meet company standards and customer expectations. They coordinate testing activities, analyze quality metrics, and lead continuous improvement initiatives, often utilizing tools like test management software and quality frameworks such as ISO or Six Sigma.

What are the key skills and qualifications needed to thrive as a Quality Assurance Program Manager, and why are they important?

To thrive as a Quality Assurance Program Manager, you need expertise in quality management systems, process improvement, and a relevant bachelor's degree, often in engineering or a related field. Familiarity with tools like ISO 9001 standards, Six Sigma methodologies, and QA software platforms such as Jira or Quality Center is typically required, along with certifications like ASQ or Six Sigma Black Belt. Strong leadership, analytical thinking, and effective communication skills help you manage teams and collaborate across departments. These skills ensure that quality standards are met, risks are mitigated, and products or services consistently meet customer and regulatory requirements.

How does a Quality Assurance Program Manager typically collaborate with cross-functional teams to ensure product quality?

A Quality Assurance Program Manager frequently partners with departments such as product development, engineering, and operations to embed quality standards throughout the product lifecycle. They facilitate regular meetings, coordinate testing schedules, and align on quality metrics to ensure everyone is working toward the same goals. This collaborative approach helps quickly identify and address potential issues, streamlining the path to consistent, high-quality outcomes. Effective communication and relationship-building are essential skills for managing these cross-functional efforts.

What is the difference between Quality Assurance Program Manager vs Quality Control Supervisor?

AspectQuality Assurance Program ManagerQuality Control Supervisor
CertificationsASQ CQE, Six Sigma, PMPISO 9001, Six Sigma, CQE (optional)
Work EnvironmentOversees quality systems across departments, strategic planningSupervises daily inspection and testing activities
Employer & Industry UsageManufacturing, aerospace, healthcare, softwareManufacturing, production, industrial settings

The Quality Assurance Program Manager focuses on developing and maintaining quality systems and processes, ensuring compliance and continuous improvement. In contrast, the Quality Control Supervisor manages daily inspection and testing to ensure products meet quality standards. Both roles are essential in quality management but differ in scope and responsibilities.

What does a Quality Assurance Program Manager do?

A Quality Assurance Program Manager oversees the development and implementation of quality assurance processes within an organization. They ensure that products or services meet established standards of quality, reliability, and performance. This role involves coordinating QA teams, developing testing strategies, analyzing data, and working closely with other departments to resolve quality issues. They also play a key role in continuous improvement by identifying trends and recommending process enhancements. Ultimately, they help ensure customer satisfaction and regulatory compliance.

What is the salary of a QA manager?

The salary of a Quality Assurance Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand areas may offer higher compensation, and certifications like Six Sigma or PMP can influence salary levels.
What are popular job titles related to Quality Assurance Program Manager jobs in Arizona? For Quality Assurance Program Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Quality Assurance Program Manager jobs in Arizona look for? The top searched job categories for Quality Assurance Program Manager jobs in Arizona are:
What cities in Arizona are hiring for Quality Assurance Program Manager jobs? Cities in Arizona with the most Quality Assurance Program Manager job openings:
Quality Assurance Program Manager jobs near you
Infographic showing various Quality Assurance Program Manager job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Senior Program Manager, Quality Assurance

Zoox

Scottsdale, AZ

$126K - $172K/yr

Full-time

Medical, Life, PTO

Posted 5 days ago

Job description

The Fusion Center teams at Zoox are the primary human connection with our customers. In this role, you'll be an early member of a critical team in a rapidly developing industry. As Program Manager, Quality Assurance, you'll have a significant impact on the experience of our customers and the teams who support them. You will build our quality playbook and oversee quality assurance for the Fusion Center organization. You'll work closely with our teams to design scalable quality systems that ensure a delightful, repeatable, on-brand customer experience.

This is a highly collaborative role that will regularly engage with cross-functional partners in training, design, product, operations, and more. You will ensure we have an outstanding quality assurance program to measure performance, coach for growth, and find strategic insights. This role will be very hands-on, and you should be passionate about diving into the details and staying close to the customer experience.
In this role, you will:
  • Establish and implement a quality playbook that measurably engages the organization in our support framework, generates key timelines for process development, and inspires broad adoption
  • Set key performance indicators for quality assurance teams to measure their work and ensure we are progressing in accordance with our quality playbook
  • Lead and facilitate calibration sessions with the cross-functional team to drive consistency and adherence to quality standards
  • Prepare and present a monthly executive summary report on the state of interaction quality and proposed improvements
  • Work closely with leadership and cross-functional partners to ensure training, processes, and documentation are supporting the optimal customer experience based on customer trends, product enhancements, and the needs of our customers
  • Advocate for the customer and team with recommendations for automation, fixing long-term customer issues to reduce ticketing volume and improve customer and employee satisfaction
Qualifications
  • 8+ years of experience leading a customer-facing team at a start-up or rapid growth company developing QA programs, end-to-end training, and quality systems.
  • Bachelors degree in business management, computer science, engineering, or related discipline.
  • Proven experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards that drive quality and consistency
  • Passion for leading, with a strong desire and highly developed ability to motivate others, and set and achieve targets
  • Comfortable pulling data from multiple sources, reading and analyzing data, conducting analyses in Excel (to perform complex functions) or Google Sheets, and partnering with analytics partners for more complex analyses
  • An owner mentality, always looking for opportunities to better your work product
  • Ability to translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level
  • Comfortable working with modern customer support and productivity tools (Salesforce, Google Workspace, etc.)
Bonus Qualifications
  • Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
  • Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
  • Background in systems engineering, software development, or technical operations
  • PMP, PgMP, or similar project management certification
  • Experience with Lean/Six Sigma methodologies and ideally, possessing certifications
$126,000 - $172,000 a year
Base Salary Range
 
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
 
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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