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Remote Quality Assurance Associate Jobs in Utah (NOW HIRING)

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive ...

GardaWorld

Quality Assurance Analyst

Salt Lake City, UT · Remote

$75K - $80K/yr

Excellent opportunity in the security industry for a Quality Assurance (QA) Analyst to perform ... Remote/home based responsible for serving the Pacific and Mountain time zones of the United States ...

New

GardaWorld

Quality Assurance Analyst

Salt Lake City, UT · Remote

$75K - $80K/yr

Excellent opportunity in the security industry for a Quality Assurance (QA) Analyst to perform ... Remote/home based responsible for serving the Pacific and Mountain time zones of the United States

New

GardaWorld

Quality Assurance Analyst

Salt Lake City, UT · Remote

$75K - $80K/yr

Excellent opportunity in the security industry for a Quality Assurance (QA) Analyst to perform ... Remote/home based responsible for serving the Pacific and Mountain time zones of the United States

New

GardaWorld

Quality Assurance Analyst

Salt Lake City, UT · Remote

$75K - $80K/yr

Excellent opportunity in the security industry for a Quality Assurance (QA) Analyst to perform ... Remote/home based responsible for serving the Pacific and Mountain time zones of the United States

New

Clerri

QA Engineer (Experiences)

Salt Lake City, UT · Remote

Clerri is seeking a talented QA Engineer to join the team behind our practice and patient ... This role is open to fully remote candidates, with priority given to applicants based in or near ...

New

Strong Tower Partners

Regression Tester

Orem, UT · On-site +1

$110K - $130K/yr

You will collaborate closely with developers and QA engineers to maintain platform stability ... Flexible remote/hybrid work options. * Contribute to cutting-edge recruitment and analytics ...

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Remote Quality Assurance Associate information

What is the difference between Remote Quality Assurance Associate vs Remote Software Tester?

AspectRemote Quality Assurance AssociateRemote Software Tester
CredentialsTypically requires a QA certification or related degreeOften requires a QA or testing certification, or relevant technical background
Work EnvironmentCollaborates with development teams, reviews requirements, performs testingFocuses on executing test cases, identifying bugs, and reporting issues
Industry UsageCommon in software, tech, and digital product companiesWidely used in software development and IT industries

The Remote Quality Assurance Associate and Remote Software Tester roles share many similarities, including required certifications and work environments. Both focus on testing software to ensure quality, often within the tech industry. However, QA Associates may have broader responsibilities, including process improvement and documentation, while Software Testers primarily execute test cases and report bugs. Understanding these nuances helps job seekers identify the best fit for their skills and career goals.

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The most popular types of Remote Quality Assurance jobs in Utah are:

What are popular job titles related to Remote Quality Assurance Associate jobs in Utah?

For Remote Quality Assurance Associate jobs in Utah, the most frequently searched job titles are:

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The top searched job categories for Remote Quality Assurance Associate jobs in Utah are:

What cities in Utah are hiring for Remote Quality Assurance Associate jobs?

Cities in Utah with the most Remote Quality Assurance Associate job openings:

Remote Quality Assurance Associate jobs near you
Infographic showing various Remote Quality Assurance Associate job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Quality Assurance Specialist

ACD Direct

Farmington, UT • Remote

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Quality Assurance Specialist - Remote


What do we do?

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.


Summary:
The QA Specialist II is responsible for assisting the Contact Center QA Manager in ensuring that the Contact Center's Quality Assurance is being performed per company guidelines and client expectations.


What will you do?


  • Conduct client calibration calls.

  • Monitor and audit agent calls to provide trends and lessons learned to both agents and operations

  • They provide the QA Supervisor with data on the status of the operation's quality assurance.

  • Serve as a Subject Matter Expert (SME) for contact center standard operating policies and

  • Act as a point of contact for the support staff to assist with questions with workflows and projects, and handle escalated customer/member calls from support staff (escalated Supervisor calls) for

  • Responsible for updating client logs and coordinating training for Quality Assurance team and ensuring compliance for weekly QA feedbacks.

  • Respond to QA issues via ticket and/or emails with urgency and immediacy.

  • Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or as needed by CRMs and CC Management.

  • Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent.

  • Cross-train in the day-to-day call center skills, tasks, and projects.

  • Perform any additional duties assigned to them.


What does it take?

  • Must be able to work evening and weekends (Friday, Saturday and Sunday) No exceptions.

  • 1+ year experience working in a virtual contact center environment.

  • Knowledgeable in Microsoft Office products (Excel, Word, Outlook).

  • Time management and customer service skills


How we will support you?

- Remote Work - No commute time to the office

- Equipment Provided:

  • Laptop
  • Headset
  • Monthly Internet Stipend

- Benefits:

  • Medical/Vision and Dental Insurance
  • Flexible Spending Account / Health Savings Account
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)

**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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