Remote Qualitative Research Jobs in Spring, TX (NOW HIRING)

Product Support & Field Deployment

• Serve as the on-the-ground product expert at customer and clinical sites across the Houston area and beyond.

• Support product rollouts, software and hardware updates, and configuration changes at customer facilities.

• Troubleshoot product issues in the field and coordinate resolutions with the engineering and product teams in India.

Clinical Studies & Research Support

• Assist with the planning and execution of clinical studies, ensuring adherence to protocols and timelines.

• Collect, document, and relay clinical observations, product performance data, and user feedback to the product team.

• Coordinate with clinical staff, IRBs, and site administrators as needed.

Training & Enablement

• Deliver product training sessions to clinical end-users, hospital staff, and internal sales or operations teams.

• Develop and refine training materials, quick-reference guides, and onboarding documentation.

• Ensure customers are confident and effective in using Dozee products post-deployment.

Product Feedback & Insight Gathering

• Act as the voice of the customer - systematically capturing qualitative and quantitative product feedback.

• Identify usability gaps, feature requests, and workflow friction points; synthesize insights for the product roadmap.

• Participate in regular product reviews and feedback sessions with the India-based product team.

Cross-functional Collaboration

• Communicate effectively with the product, engineering, and clinical teams.

• Coordinate with U.S.-based sales, operations, and customer success teams to align on customer needs and priorities.

• Represent Dozee professionally at client sites, trade events, and healthcare settings.

• Bachelor's degree in Biomedical Engineering or a closely related field (Electrical Engineering, Mechanical Engineering, Health Informatics, etc.).

• Strong verbal and written communication skills - ability to explain technical concepts clearly to non-technical clinical audiences.

• Demonstrated ability to work independently, manage competing priorities, and respond with urgency when needed.

• Comfortable with a flexible, non-traditional work schedule including occasional early morning or late evening availability for calls with India.

• Reliable access to transportation; ability to travel to customer and clinical sites across the Houston area.

• Proficiency with standard productivity tools (Google Workspace, video conferencing).

Preferred

• 1-3 years of experience in a clinical, medtech, or healthcare technology environment.

• Familiarity with patient monitoring systems, wearables, or nursing home clinical workflows.

• Prior experience in a field application, clinical specialist, or technical support role.

• Exposure to clinical research protocols, IRB processes, or GCP guidelines.

• Ability to travel domestically on an occasional basis as business needs require.