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Remote Qa Manager Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with speech analytics or automated QA platforms.

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Experience creating QA programs from inception. * Familiarity with speech analytics or automated QA ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Experience creating QA programs from inception. * Familiarity with speech analytics or automated QA ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Implement and audit quality assurance strategies to maintain service excellence. * Manage hiring ... Manage remote team members as needed. * Perform additional duties as assigned. Qualifications ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Implement and audit quality assurance strategies to maintain service excellence. * Manage hiring ... Manage remote team members as needed. * Perform additional duties as assigned. CANDIDATE ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Implement and audit quality assurance strategies to maintain service excellence. * Manage hiring ... Manage remote team members as needed. * Perform additional duties as assigned. WONDER IF YOU ARE A ...

TSMG

AI/ML Data Contributor

Wichita, KS · Remote

Participate in remote assignments or attend on-site sessions when required * Follow project ... Previous experience in data annotation, QA, or testing * Interest in AI, machine learning, or ...

HMG Careers

Sales Manager Remote

Wichita, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Remote Sales Manager

Oaklawn, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Sales Manager Remote

Oaklawn, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

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All JobsQa JobsRemote Qa Manager JobsRemote Qa Manager Jobs in Wichita, KS

Remote Qa Manager information

See Wichita, KS salary details

$21.5K

$77.1K

$141.3K

How much do remote qa manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote qa manager in Wichita, KS is $77,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a remote QA manager?

A Remote QA Manager oversees quality assurance processes for software or products while working remotely. They ensure testing strategies, manage QA teams, and collaborate with developers to maintain high-quality standards. Their role includes creating test plans, implementing automation, and ensuring compliance with industry best practices. Effective communication and leadership skills are essential to coordinate with distributed teams and maintain productivity.

What are some common challenges faced by remote QA managers and how can they be addressed?

Remote QA Managers often encounter challenges such as coordinating testing efforts across different time zones, maintaining clear communication with both testers and development teams, and ensuring consistent quality standards in a distributed environment. These can be addressed by implementing efficient project management tools, scheduling regular video meetings, and establishing clear processes and documentation for test cases and results. Emphasizing proactive communication and fostering a culture of transparency also helps in mitigating misunderstandings and delays. Building strong virtual relationships with team members and stakeholders ensures everyone stays aligned with the project goals.

What are the key skills and qualifications needed to thrive in the remote QA manager position, and why are they important?

To thrive as a Remote QA Manager, you need a solid background in software quality assurance methodologies, test planning, and team leadership, typically backed by experience in QA or a related field. Familiarity with testing tools such as Selenium, Jira, TestRail, and knowledge of Agile/Scrum methodologies, as well as certifications like ISTQB, are commonly expected. Strong communication, problem-solving, and organizational skills are crucial for effectively managing distributed teams and ensuring quality standards. These competencies are vital for consistently delivering high-quality software products while coordinating across remote and cross-functional teams.

What are popular job titles related to Remote Qa Manager jobs in Wichita, KS?

For Remote Qa Manager jobs in Wichita, KS, the most frequently searched job titles are:

What job categories do people searching Remote Qa Manager jobs in Wichita, KS look for?

The top searched job categories for Remote Qa Manager jobs in Wichita, KS are:

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Cities near Wichita, KS with the most Remote Qa Manager job openings:

Remote Qa Manager jobs near you
Infographic showing various Remote Qa Manager job openings in Wichita, KS as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $64,277 per year, or $30.9 per hour.

Quality Analyst Lead

MCI Careers

Wichita, KS • Remote

Full-time

Re-posted 26 days ago

Key responsibilities

  • Provides targeted coaching and guidance to approximately 20 agents to improve interaction quality, accuracy, and compliance.

  • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain and improve quality standards.

  • Prepares quality reports, highlights trends and risks, and recommends process improvements based on performance data.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted coaching to frontline teams, and guiding continuous improvement initiatives that strengthen overall customer experience delivery.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provides targeted coaching and guidance to approximately 20 agents, strengthening accuracy, compliance, and overall interaction quality.
  • Identifies quality gaps, incorrect responses, and inconsistencies in case handling, and offers clear direction to prevent future issues.
  • Addresses performance concerns with Specialists and Team Leads and supports the implementation of practical improvement plans.
  • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain consistent quality standards.
  • Recommends training updates, process improvements, or workflow changes based on performance trends and recurring issues.
  • Spends at least 5% of work time handling customer inquiries to stay grounded in frontline processes.
  • Partners with Training, Operations, and Workforce teams to integrate quality insights into coaching and procedural updates.
  • Maintains documentation for quality expectations, scoring guidelines, and evaluation standards to ensure clarity and consistency.
  • Prepares quality reports highlighting trends, root causes, and risks, along with actionable recommendations for leadership.
  • Facilitates calibration sessions to align evaluators, SMEs, and leaders on scoring practices and policy interpretation.
  • Supports new hires by reinforcing quality standards and providing additional coaching during initial ramp-up.
  • Refines scorecards and evaluation criteria to align with business goals, compliance needs, and customer experience priorities.
  • Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat defects.
  • Contributes to corrective action plans for recurring quality issues and tracks the impact of implemented solutions.
  • Provides case-based feedback using real examples to reinforce best practices and support decision-making in complex scenarios.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3–5+ years of QA or operations experience in a contact center.
  • Strong understanding of quality frameworks, scorecards, and audit methodologies.
  • Ability to analyze trends and present actionable insights.
  • Experience facilitating calibrations and coaching conversations.
  • High attention to detail and strong documentation skills.
  • Proficiency in analytics and reporting tools.

Nice to Have

  • Experience creating QA programs from inception.
  • Familiarity with speech analytics or automated QA platforms.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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