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Remote Psychology Intake Jobs (NOW HIRING)

Acadia Healthcare

Intake Advisor 1

Franklin, TN · Remote

We are looking for a REMOTE Intake Advisor 1 to work 12:30pm - 9:00pm Central time. Acadia Health ... psychological illness. Responsible for gathering and analyzing client information to make ...

Travis County, TX

CSCD Intake Specialist I

Austin, TX · On-site +1

$30K - $33K/yr

... Remote Employment: Flexible/Hybrid Job Number: 25-10045 Department: CSCD Adult Probation Opening ... Psychological concepts of good behavior, social adjustment and emotional stability. * Casework ...

UHS

Health Psychology LPC / LCSW

Saint Louis, MO · On-site +1

Responsibilities REMOTE OPPORTUNITY! St. Louis Behavioral Medicine Institute (SLBMI) is seeking ... As a full-time employee of SLBMI, we offer: * a centralized intake office that screens and ...

UHS

Health Psychologist

Saint Louis, MO · On-site +1

Onsite & Remote work available. About the Health Psychology Program : * Clinicians in this program ... As a full-time employee of SLBMI, we offer: * a centralized intake office that screens and ...

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Remote Psychology Intake information

What are the key skills and qualifications needed to thrive as a Remote Psychology Intake Specialist, and why are they important?

To excel as a Remote Psychology Intake Specialist, you typically need a background in psychology or counseling, strong interviewing skills, and familiarity with mental health assessment protocols. Experience with telehealth platforms, electronic health records (EHRs), and secure communication systems is often required. Outstanding interpersonal skills, active listening, and empathy are crucial soft skills for building rapport and accurately assessing client needs. These competencies ensure accurate client intake, effective communication, and a supportive experience for clients seeking mental health services.

What are remote psychology intake specialists?

Remote psychology intake specialists are professionals who conduct initial assessments of clients seeking psychological services through phone or video calls. They gather important information about a client's mental health history, current concerns, and goals to help determine the most appropriate services or referrals. This role is vital as it sets the foundation for effective treatment planning and ensures clients are matched with the right mental health resources. Working remotely, these specialists use secure digital platforms to maintain confidentiality and deliver services efficiently.

What are some common challenges faced by remote psychology intake professionals, and how can they be managed?

Remote psychology intake professionals often encounter challenges such as building rapport with clients through virtual platforms, managing sensitive information securely, and navigating technical issues. To address these, it's important to utilize secure, HIPAA-compliant video conferencing tools, develop strong virtual communication skills, and establish clear protocols for troubleshooting technology problems. Many teams provide training and peer support to help new hires adapt, ensuring a smooth transition into remote work.

What is the difference between Remote Psychology Intake vs Remote Mental Health Coordinator?

AspectRemote Psychology IntakeRemote Mental Health Coordinator
Required CredentialsPsychology degree, licensure or certification often preferredBackground in mental health, social work, or counseling, sometimes with certification
Work EnvironmentRemote, telehealth platform-basedRemote, coordinating mental health services and programs
Employer & Industry UsageClinics, private practices, telehealth providersHealthcare organizations, community mental health agencies
Common Search & Comparison IntentUnderstanding clinical intake roles in telehealthManaging mental health services remotely

Remote Psychology Intake primarily involves conducting initial client assessments, gathering clinical information, and facilitating the intake process for mental health services. In contrast, Remote Mental Health Coordinators oversee program operations, coordinate care, and support service delivery. While both roles work in mental health, the intake role is more clinical and assessment-focused, whereas the coordinator role emphasizes management and organization within mental health services.

Infographic showing various Remote Psychology Intake job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 67% Full Time, 21% Part Time, 4% Temporary, and 4% Contract. Highlights an 100% Remote job distribution.
Intake Advisor 1

Intake Advisor 1

Acadia Healthcare

Franklin, TN • Remote

Full-time

Posted 18 days ago

Acadia Healthcare rating

6.2

Company rating: 6.2 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

690th of 870 rated healthcare providers

Job description

We are looking for a REMOTE Intake Advisor 1 to work 12:30pm - 9:00pm Central time. 

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S.

Acadia Healthcare’s purpose is to Lead Care with Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

The Intake Advisor will be responsible to ensure a service-oriented and professional working environment in the Admissions Support Center (ASC) call center. Responds to clinical professionals, prospective clients, and their family members seeking treatment for addiction issues and psychological illness. Responsible for gathering and analyzing client information to make appropriate referrals to Acadia facilities. Works as part of the call center team to meet call center metrics and service targets.

ESSENTIAL FUNCTIONS:

  • Triage calls by understanding callers’ purpose, needs and urgency.
  • Clearly explain the call process and ensure that caller gets to the right place ASAP.
  • Monitor call queues to understand ASC activity and how to provide support.
  • Collects and records client information in the customer relationship management system, Salesforce.
  • Provide exceptional customer service by listening and responding to client requests and building rapport with clients, their family members, and clinical professionals.
  • Make reliable warm transfers ensuring that the caller gets connected with the right person.
  • Personalizes response emails for all internal and external communication.
  • Perform other duties as assigned.

STANDARD EXPECTATIONS:

  • Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
  • Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
  • Develops constructive and cooperative working relationships with others and maintains them over time.
  • Encourages and builds mutual trust, respect and cooperation among team members.
  • Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

  • Associate degree or equivalent customer service or sales experience.
  • Demonstrates the ability to function independently and possess strong decision-making skills.
  • Strong knowledge of customer care, sales techniques, and processes.
  • Must be able to manage multiple tasks simultaneously with the ability to adapt to frequent priority changes
  • Exceptional analytical and listening skills.
  • Ability to operate well in a call center team environment.
  • Proficient typing, data entry, and attention to detail skills.
  • Excellent communication skills, able to be empathetic with clients.
  • Capable of working within established policies, procedures and practices prescribed by the organization.
  • English sufficient to communicate clearly and accurately with clients.

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About Acadia Healthcare

Sourced by ZipRecruiter

Acadia Healthcare is a leading provider in the healthcare and hospital industry, based in Franklin, Tennessee, United States. The company is recognised for its commitment to creating a behavioural health network that provides accessible, high-quality treatment options for individuals suffering from mental health issues, addiction, eating disorders, and PTSD. Acadia Healthcare was founded in 2005, with the mission to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioural health and addiction disorders.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Franklin, TN, US

Year founded

2005

Social media

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