Work Location: Bedford, Massachusetts
Shift:
Department: LS-PS-NO O2C Global Proccess Owner
Recruiter:Stefanie Fried
This information is for internals only. Please do not share outside of the organization.
Your Role:
We are seeking a highly skilled and motivated Senior Expert for Order-to-Cash (O2C) Governance Program Management to support the Global Process Owner (GPO) within our Life Science division to lead the O2C process program, ensuring on-time delivery of the target state-design, managing change, and coordinating cross-functional workstreams.
In this role you will be responsible for:
- Leading the end-to-end O2C governance transformation program, including scope, milestones, risk management, and resource planning.
- Driving process mapping, target-state design, and the development of standard operating procedures, control plans, and performance dashboards.
- Managing cross-functional workstreams (Order Management, Master Data, CRM/ERP changes, Cash Collections - on Credit, Billing, Collections, Disputes).
- Developing and maintain the program's communication plan; manage stakeholder expectations.
- Facilitating governance forums (Board, Steering Committee, working groups) and document decisions, actions, and follow-ups.
- Partnering with IT/CRM, ERP to prioritize system changes, automation, and data quality initiatives.
- Implementing change management: training plans, adoption metrics, and resistance management.
- Tracking benefits realization (reduction in losses; accuracy gains) and report status to leadership.
- Regular interaction with CS leadership, Finance, IT/CRM/ERP, Legal, and Internal Audit
Who You Are
Minimum Qualifications:
- Bachelor's degree; ideally in business or related field
- 8-12+ years in O2C, Customer Service, or business process improvement and program or project management or related experience
- Strong experience in process mapping, value stream design, and controls thinking
- Demonstrated ability to manage cross-functional teams and navigate matrix organizations
- Change management, stakeholder management, and communication skills
- Data-driven decision making; KPI development and tracking
- Risk assessment, issue management, and remediation planning
Preferred Qualifications:
- Advanced Degree, MBA or equivalent
- Familiarity with ERP/CRM systems (e.g., SAP, Oracle) and data governance concepts
- Certifications desired: PMP, Lean Six Sigma, or equivalent
Role ideally in MA, open to Remote in the US or Germany
Pay Range for this position: $160,000 - $240,000. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
Employment Type: FULL_TIME