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Remote Production Support Engineer Jobs in Woonsocket, RI

TECH5 USA, Inc.

Support Engineer - MA

Boston, MA · Remote

As a remote Support Engineer you are responsible for deploying, managing and supporting customer's production systems for TECH5 USA's legacy on-premises and new Software-as-a-Service (SaaS) product ...

New

CloudZero

Technical Support Engineer II

Boston, MA · Remote

$85K - $130K/yr

... Support team is the bridge between our customers and software developers, where the hard problems ... Most of our stack is bespoke, so we'll teach you the product, but you need to arrive a strong ...

New

DeepHealth

Technical Support Engineer-RIS- US

Boston, MA · On-site +1

$75 - $100/hr

Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

CoorsTek

AI Deployment Engineer

Worcester, MA · On-site +1

... remote. Roles and Responsibilities * Design, develop, test, deploy, and support, production ... Support citizen developers and solution owners by establishing guardrails, providing technical ...

Bcbsri

Senior Data Platform Engineer

Providence, RI · On-site +1

$102K - $163K/yr

Experience supporting mission-critical production systems with responsibilities spanning ... Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval ...

YO AI Labs

AI/ML Engineer - Remote

Boston, MA · Remote

$200 - $350/hr

Remote Job Summary We are seeking an experienced AI/ML Engineer to build and deploy secure ... Collaborate with product, security, and engineering teams to deliver secure, scalable solutions.

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Remote Production Support Engineer information

See Woonsocket, RI salary details

$17

$45

$76

How much do remote production support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote production support engineer in Woonsocket, RI is $45.97, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $50.43 per hour, depending on experience, location, and employer.

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.

What job categories do people searching Remote Production Support Engineer jobs in Woonsocket, RI look for?

The top searched job categories for Remote Production Support Engineer jobs in Woonsocket, RI are:

Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Woonsocket, RI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $95,613 per year, or $46 per hour.

Application Support Engineer-Process Unity & DocuSign

Mastech Digital

Boston, MA • Remote

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Application Support Engineer – Process Unity & DocuSign for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Boston, MA (Hybrid)

Salary: Best in the Market

Role: Application Support Engineer – Process Unity & DocuSign

Primary Skills: SaaS application administration, troubleshooting, and platform management

Role Description: The Application Support Engineer – Process Unity & DocuSign must have 2-5+ years of experience. For this role, you must be someone with hands on experience in ProcessUnity and DocuSign administration and support.

As the ideal candidate, you will be responsible for providing L2/L3 production support, implementing platform enhancements, managing configurations and integrations, maintaining technical documentation, and overseeing platform upgrades, patches, and releases. This role requires a strong technical background in SaaS application administration, troubleshooting, and platform management.

Responsibilities:

- Provide L2/L3 production support for ProcessUnity and DocuSign applications, resolving complex incidents and service requests within defined SLAs.

- Investigate, troubleshoot, and perform root cause analysis for application issues and implement permanent resolutions.

- Design, configure, and implement enhancements in ProcessUnity, including workflows, forms, questionnaires, user roles, permissions, integrations, and platform configurations.

- Configure and administer DocuSign, including account provisioning, user management, templates, workflows, permissions, and platform settings.

- Support integrations between ProcessUnity, DocuSign, and other enterprise applications using APIs, SSO, or middleware where applicable.

Qualifications:

- 5+ years of experience supporting enterprise SaaS applications.

- Hands-on experience administering and supporting ProcessUnity.

- Hands-on experience administering DocuSign (eSignature and/or CLM preferred).

- Experience providing L2/L3 application support in a production environment.

Education: Bachelor’s degree in computer science or any IT related field.

Experience: Minimum 2-5+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Veena Grover

Recruiter Phone: 412-525-7995

Benefits:

We have various coverages and additional benefits to choose from:

- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

- Paid Leaves (Wherever applicable).

- Life & Disability Coverage (Upon eligibility).

- 401K Option, Education Assistance Program and more.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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