Remote Pro Fee Coder Jobs in Edgewood, KY (NOW HIRING)

Primary Purpose:

Support the Collision Repair Sales team through administrative, technical, and customer-facing responsibilities. This role focuses on managing Car-Part Pro configurations, maintaining recycler Questionnaires, supporting Pro deployments, and delivering reporting and insights to improve customer performance and sales outcomes.

Primary Responsibilities:

Pro Configuration & Optimization

• Set up, update, and maintain Car-Part Pro configurations.
• Review customer setups to ensure alignment with part grading, pricing, and certification guidelines.
• Verify Pro parts and resolve inconsistencies; communicate updates to customers.
• Support brokering setup and optimization.

Questionnaire Management

• Complete, review, and update recycler Questionnaires using standardized processes.
• Maintain accuracy of NIB/NIC/NIQ questions and collect required documentation.
• Track progress and maintain records in NetSuite and internal status tools.

Pro Deployment & Data Support

• Assist with Pro deployments for insurance, shop, and IA/TPA customers.
• Prepare and manage data (Excel) for NetSuite imports and audit accuracy.
• Track deployment progress and maintain supporting documentation.

Reporting & Analysis

• Generate and analyze reports from NetSuite and iPro Analytics to monitor Pro usage and performance.
• Summarize insights across customers (insurance carriers, MSOs, IA/TPAs) for internal stakeholders.
• Create customer-facing reports and presentations, including monthly reporting and PowerPoint decks.

Customer Support & Training

• Guide customers through configurations, Questionnaires, and deployment processes.
• Educate customers on how Pro tools and setup impact their sales performance.
• Provide basic training and ongoing support.

Sales & Administrative Support

• Support the sales team with scheduling, contracts, reporting, and customer coordination.
• Assist with meetings, events, and team initiatives.

Essential Knowledge and Skills Requirements

• Strong organizational skills with the ability to manage multiple projects and timelines.
• High attention to detail, particularly with data accuracy and documentation.
• Ability to analyze data and translate findings into clear insights.
• Proficiency in Excel and comfort working with data imports/exports.
• Ability to learn and navigate systems such as NetSuite and reporting tools.
• Clear and professional communication skills (written and verbal).
• Ability to work independently while supporting a team environment.
• Customer-focused mindset with the ability to explain processes in a simple, practical way.

Non-Essential but Valued Skills and Experience

• Experience with NetSuite, Tableau, or similar reporting/analytics tools.
• Background in automotive, collision repair, or recycling industry.
• Experience supporting sales teams or customer onboarding/implementations.
• Familiarity with data analysis, reporting, or dashboard creation.
• Experience creating PowerPoint presentations for client-facing use.
• Exposure to process improvement or system optimization work.

Job Related Physical Requirements:

Speaking: High – Moderate – Low

Sitting: High – Moderate – Low

Walking: High – Moderate – Low

Lifting: High – Moderate – Low

Standing: High – Moderate – Low

Hearing: High – Moderate – Low

Climbing: High – Moderate – Low

Hand Dexterity: High – Moderate – Low

Visual Acuity: High – Moderate – Low

Job Related Mental Requirements:

Remembering: High – Moderate – Low

Reading: High – Moderate – Low

Analyzing: High – Moderate – Low

Problem Solving: High – Moderate – Low