ZipRecruiter

Log In

2

Remote Pos Support Jobs in Connecticut (NOW HIRING)

Crum & Forster

Director, Product Management

Glastonbury, CT · On-site +1

$232K - $243K/yr

Coach POs to own outcome-based prioritization, UAT, and production sign-off - not just backlog ... Support PI planning and program-level coordination in partnership with the Release Train Engineer ...

All JobsPos Support JobsRemote Pos Support JobsRemote Pos Support Jobs in Connecticut

Remote Pos Support information

What is a Remote POS Support specialist?

A Remote POS (Point of Sale) Support specialist is a professional who provides technical assistance and troubleshooting for POS systems from a remote location. They help retail, restaurant, or service businesses resolve software, hardware, or network issues affecting their sales terminals. Their duties often include guiding users through problem-solving steps, configuring systems, and escalating complex issues as needed. Remote POS Support specialists play a crucial role in minimizing downtime and ensuring smooth sales operations.

What are the key skills and qualifications needed to thrive as a Remote POS Support Specialist, and why are they important?

To thrive as a Remote POS Support Specialist, you need strong troubleshooting abilities, familiarity with point-of-sale (POS) systems, and typically a background in IT support or customer service. Experience with remote desktop tools, ticketing systems, and knowledge of specific POS software platforms like Square, Clover, or NCR is often required. Excellent communication, patience, and problem-solving skills help you resolve issues efficiently and maintain positive client relationships. These skills ensure quick and effective support, minimize downtime for businesses, and uphold customer satisfaction in a remote environment.

What is the difference between Remote Pos Support vs Remote Customer Service Representative?

AspectRemote Pos SupportRemote Customer Service Representative
Required CredentialsBasic computer skills, POS system knowledgeCommunication skills, customer service experience
Work EnvironmentRetail or hospitality settings, remote support for POS systemsCall centers, retail, or online support roles
Employer & Industry UsageRetail, hospitality, food serviceVarious industries including retail, telecom, e-commerce
Common Search & ComparisonYesNo

Remote Pos Support focuses on assisting businesses with POS system issues, requiring technical knowledge of POS hardware and software. In contrast, Remote Customer Service Representatives handle general customer inquiries, emphasizing communication and problem-solving skills. While both roles involve remote work, they serve different industry needs and skill sets.

What are some common challenges faced by Remote POS Support specialists, and how can they effectively address them?

Remote POS Support specialists often encounter challenges such as troubleshooting technical issues without physical access to the hardware, communicating clearly with non-technical users, and managing multiple support requests simultaneously. To address these challenges, successful specialists rely on strong problem-solving skills, clear written and verbal communication, and effective use of remote access tools. Building rapport with clients and following structured troubleshooting procedures also help ensure issues are resolved efficiently and professionally.
What are popular job titles related to Remote Pos Support jobs in Connecticut? For Remote Pos Support jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Pos Support jobs in Connecticut look for? The top searched job categories for Remote Pos Support jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Pos Support jobs? Cities in Connecticut with the most Remote Pos Support job openings:
Remote Pos Support jobs near you
Aftermarket Retrofit Specialist - Remote

Aftermarket Retrofit Specialist - Remote

Quest Global

Windsor, CT • Remote

$31 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Quest Global rating

7.4

Company rating: 7.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

243rd of 368 rated engineering

Job description

Job Requirements

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.


We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.


The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:


 What You Will Do:

  • Prepare and maintain multiple program tracking metrics
  • Utilize SAP to run reports and analyze large volumes of data
  • Understand and appropriately allocate critical detail parts across repair facilities to facilitate on time delivery metrics and presentations
  • Coordinate with Supply Chain Managers and directly with Sub Tier Suppliers, Material Planners, and other stakeholders to maintain a steady campaign implementation and life cycle
  • Prepare status reports, batch email distributions as required, upload weekly data packages 
  • Attend meetings for internal and external stakeholders
  • Provide guidance and support to address any issues that arise during the implementation and overall life cycle for a Retrofit campaign.
  • Review POs from customer or requestor, check levels of stock inventory and respond appropriately with tracking and follow up/follow through
  • Obtain and track Commitments for parts shortages
  • Hold plants accountable for any commitments on parts to be delivered
  • Track commitments, timetables, deliveries, and quantities and account for changes
  • Determine variances to commitments, reasons for change, and potential recovery plans
  • Work with various teams to ensure movement of parts
  • Respond to urgent or high visibility requests
  • Report out summary of data and actions on a daily basis

What You Will Bring:

  • Bachelor’s degree in Engineering, Supply Chain, Business or related work experience
  • 5+ years of experience working within a manufacturing facility or experience in the Aerospace industry with a focus on Aftermarket
  • Strong emphasis on data management, analysis, and SAP 
  • Excellence in communication, follow up, and presentation skills
  • Strong organizational skills with the ability to manage multiple priorities and deadlines
  • Proficiency in Microsoft Office software 
  • Ability and willingness to learn new software i.e. MRO Life
  • Develop/enhance work instructions to implement best practices/lessons learned and ensure repeatability of tasks
  • Ability to write Standard of Work Instructions
  • A process-oriented mindset with a desire to improve efficiency 
  • Work well with others in a team setting
  • Able to learn and take on new tasks independently

Pay Range: $31.00/hour - $34.00/hour


Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.


Work Requirements: This position is classified as Remote within the United States.


Travel Requirements: Due to the nature of the work, no travel is required.


Citizenship Requirement: Due to the nature of the work, U.S. citizenship is required. 


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
  • Short/Long Term Disability

What Quest Global employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply