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Remote Point Caller Jobs in North Carolina (NOW HIRING)

The Hartford

Customer Care Representative

Charlotte, NC · Remote

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will have a 100% Remote Work arrangement. However, to broaden career growth ... caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

All JobsPoint Caller JobsRemote Point Caller JobsRemote Point Caller Jobs in North Carolina

Remote Point Caller information

What are the key skills and qualifications needed to thrive as a remote point caller?

To excel as a Remote Point Caller, you need strong verbal communication, attention to detail, and a basic understanding of the industry you are calling for, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and telecommunication tools is typically required. Outstanding listening skills, patience, and the ability to remain professional under pressure help set top performers apart. These abilities are crucial for accurately conveying information, maintaining client satisfaction, and ensuring calls are handled efficiently in a remote environment.

What is the difference between Remote Point Caller vs Remote Telemarketer?

AspectRemote Point CallerRemote Telemarketer
Required CredentialsBasic computer skills, communication skillsSales experience, sometimes scripts
Work EnvironmentHome-based, flexible hoursHome-based, often scheduled calls
Employer & IndustryHealthcare, customer service, nonprofitsSales, marketing, fundraising
Common Search & ComparisonCustomer outreach, appointment settingProduct promotion, lead generation

Remote Point Callers primarily focus on customer outreach and appointment setting, often in healthcare or service industries. Remote Telemarketers typically engage in product promotion and lead generation for sales or marketing. While both roles are remote and require communication skills, Remote Point Callers usually have less emphasis on sales experience, making them distinct in their job functions.

How do remote point callers typically coordinate with on-site teams to ensure accuracy and efficiency?

Remote Point Callers often use real-time communication tools such as video conferencing, instant messaging, or dedicated software platforms to stay connected with on-site teams. Effective collaboration requires clear protocols for reporting, confirming points, and addressing discrepancies promptly. Regular check-ins and scheduled updates help maintain alignment on goals and expectations, ensuring smooth operations even when working remotely. Building strong communication habits is key to overcoming challenges related to distance and differing time zones.

What is a remote point caller?

A Remote Point Caller is a professional who works remotely to facilitate communication or coordination during events, games, or business processes that require real-time point tracking or verification. Their main responsibility is to accurately call out and record points, scores, or milestones as they happen, often using digital platforms or communication tools. Remote Point Callers are commonly employed in industries such as eSports, online gaming tournaments, and virtual events. Attention to detail, clear communication skills, and proficiency with relevant technology are essential for this role.
What are popular job titles related to Remote Point Caller jobs in North Carolina? For Remote Point Caller jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Remote Point Caller jobs in North Carolina look for? The top searched job categories for Remote Point Caller jobs in North Carolina are:
What cities in North Carolina are hiring for Remote Point Caller jobs? Cities in North Carolina with the most Remote Point Caller job openings:
Remote Point Caller jobs near you
Infographic showing various Remote Point Caller job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Tele-Triage Registered Nurse - RN

Starting Point Nursing Services

Charlotte, NC • Remote

$33 - $35/hr

Full-time

Posted 8 days ago

Job description

Our Company

Starting Point Nursing Services

Overview

Full Time Tele-Triage (Fully Remote) Registered Nurse Position:

*Must have compact state RN licensure from the state in which you currently reside

*Remote Triage & Home Health RN experience highly preferred

*Potential Start Date:  9/14/26

New Available FULL TIME Schedule:

* Tuesday, Wednesday, Thursday 2p-10p CST (3p-11p EST) & Friday 11a-7p CST (12p-8p EST) & Saturday 8a-4p CST (9a-5p EST)

This Registered Nurse provides On-Call and Triage for the assigned population in accordance with triage protocols. This position remotely develops/implements care plans for persons served in the area of responsibility. The Tele-Triage RN assesses health status, identifies problems and needs of person(s) served in their assigned caseload, develops nursing care plans in collaboration with operations RN's. You will complete chart reviews and monthly host home reviews and perform On-Bound calling to assigned populations/locations. This RN performs data analysis in multiple systems.

Responsibilities
  • Monitor assigned phone lines during service hours to ensure timely response for caller needs
  • Triage all symptom-based calls and give recommendations according to the approved triage protocol
  • Triage patients by assessing severity of symptoms and referral to appropriate setting or level of care
  • Document in real time all care related recommendations and ensure local operations are notified of triage supports and outcomes
  • Initiate contact with acute care setting to coordinate services for clients receiving care in the ED/Hospital and coordinate the discharge planning; Notify operations of triage recommendations
  • Coordinate any medication orders with the assigned pharmacy and update MAR/QuickMar for appropriate administration
  • Work assigned prior authorizations to ensure timely documentation and submit to assigned pharmacy for billing
  • Complete/conduct assessment and reassessment of persons served as assigned
  • Develop/update care plans and determine persons served needs and secure physicians orders as needed
  • Communicate with beneficiaries primarily phone, text, online (web) chat, or email
  • Ensure compliance with state/local/payer requirements through review of documentation
  • Provide coaching and education related to the health and well-being of persons served
  • Participate in performance improvement activities and maintain ongoing clinical knowledge through internal/external training programs
  • Document above actions in Nurse's Notes or Service Delivery Log
  • Maintain time sheet log for weekly submission for productivity management to assigned supervisor
  • Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow-up needs before office opening
  • Notify designated leadership of operational concerns
  • Actively participate in applicable meetings and committees as requested (e.g., IDT, HRC, Safety/Quality committee, and annual person served directed/active treatment plan meetings)
Qualifications
  • Degree/certification from an accredited school of nursing
  • Current licensure as a Registered Nurse (RN) in the state of practice, which is current and remains in good standing. Must have a compact state RN license.
  • Clinical experience in providing services and supports to individuals with intellectual and developmental disabilities, home health and Hospice patients or related disorders
  • Two year Home Health nursing experience
About our Line of BusinessStarting Point Nursing Services, an affiliate of BrightSpring Health Services, is staffed 100% by a team of remote registered nurses trained to support the post-acute continuum with clinical advice and interventions. Our 24/7 On-Call and Triage team responds to physician practices, home health agencies, intellectual disability providers, and assisted living providers. Our services are tailored to our partners, including remote physical/chart assessments, predictive care modeling, clinical programming interventions for high-risk populations, emergent care coordination, and case management. For more information, please visit www.startingpointnursing.com. Follow us on LinkedIn.Salary RangeUSD $33.00 - $35.00 / HourEmployment Type: FULL_TIME

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