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Remote Phone Repair Jobs in Pennsylvania (NOW HIRING)

Vehlo

Regional Sales Manager

Philadelphia, PA · On-site +1

$180K - $190K/yr

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

Ttiemea

... repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized ... Necessary job tools (laptop, phone, car, demo tools) * Employment based on employment-contract ...

Ttiemea

... repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized ... Essential work tools provided (laptop, mobile phone, company car) * Employment based on an ...

FUJIFILM Biotechnologies

$35 - $39/hr

This is a remote position within the Philadelphia, PA area. Company OverviewAt FUJIFILM North ... phone support as neededProvide technical support to other technicians as neededProvide sales ...

Lehigh University

$37.19K - $44.64K/yr

Partial Remote, Bethlehem Categories: Administrative Services Administrative Coordinator The ... to phone calls, emails, social media, and walk-ins from various constituents (e.g. students ...

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Remote Phone Repair information

What are the key skills and qualifications needed to thrive as a Remote Phone Repair Technician, and why are they important?

To thrive as a Remote Phone Repair Technician, you need a solid understanding of mobile device hardware, software troubleshooting, and diagnostic techniques, often supported by relevant certifications such as CompTIA A+ or manufacturer-specific training. Familiarity with remote diagnostic tools, virtual support platforms, and ticketing systems is essential for resolving issues efficiently. Excellent communication, patience, and problem-solving abilities help you guide customers through repairs and build trust remotely. These skills ensure effective, efficient service delivery and high customer satisfaction while working outside of a traditional repair shop.

What are some common challenges faced by remote phone repair technicians, and how can they be managed?

Remote phone repair technicians often encounter challenges such as diagnosing issues without physical access to the device and providing clear instructions to customers with varying technical skills. To manage these challenges, technicians rely on strong communication skills, step-by-step troubleshooting guides, and remote diagnostic tools. Building rapport and patience with customers is essential, as is staying updated on the latest device models and repair techniques. Many employers also provide ongoing training and support forums to help technicians navigate unique or complex issues.

What is a Remote Phone Repair technician?

A Remote Phone Repair technician is a professional who diagnoses and fixes issues with smartphones or mobile devices from a distance, often using online tools and remote access software. Instead of physically handling your device, they guide you through troubleshooting steps or remotely access your phone to resolve software problems. This service can help with issues like software glitches, app errors, or settings configuration. Hardware repairs may still require physical service, but many common issues can be addressed remotely, saving time and offering convenience.

What is the difference between Remote Phone Repair vs Mobile Device Technician?

AspectRemote Phone RepairMobile Device Technician
CredentialsBasic technical knowledge, certifications varyTechnical certifications often required
Work EnvironmentRemote, online troubleshooting and repair guidanceOn-site or in-store repair work
Industry UsageCustomer support, repair services, online platformsPhysical repair shops, retail stores
Search & Comparison IntentFocus on remote repair jobs, online servicesHands-on repair roles, in-person service

Remote Phone Repair involves troubleshooting and guiding customers through repairs remotely, often via online platforms. Mobile Device Technicians perform physical repairs on devices, typically in a shop or on-site. Both roles require technical skills, but Remote Phone Repair emphasizes remote support, while Mobile Device Technicians focus on hands-on repair work.

What are the most commonly searched types of Phone Repair jobs in Pennsylvania? The most popular types of Phone Repair jobs in Pennsylvania are:
What are popular job titles related to Remote Phone Repair jobs in Pennsylvania? For Remote Phone Repair jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Phone Repair jobs in Pennsylvania look for? The top searched job categories for Remote Phone Repair jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Phone Repair jobs? Cities in Pennsylvania with the most Remote Phone Repair job openings:
Remote Phone Repair jobs near you
Field System Admin II - Print - Navy SMIT - Philadelphia, PA

Field System Admin II - Print - Navy SMIT - Philadelphia, PA

CDW

Philadelphia, PA • On-site, Remote

Full-time

Posted 20 days ago

CDW rating

7.8

Company rating: 7.8 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

68th of 204 rated it services

Job description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT contractor in several of these service areas.
Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.
CDW currently seeks a Field System Administrator - Print to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable.
Responsibilities:
  • Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:
    • Installation
    • Configuration
    • Testing
    • Troubleshooting (onsite and via phone)
    • Repair
  • Proactively manage Service Tickets and update service-related activities in a timely manner
  • Lead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations
  • Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations
  • Serve as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical matters
  • Interpret clients' needs and work toward resolution
  • Responsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely manner
  • Consult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventory
  • Clearly communicate service offerings and performance expectations to leadership
  • Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
  • Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
  • Work with vendors, client, and CDW leadership to develop strategy
  • Manage to metrics to ensure SLA compliance
  • Maintain customer relationships
  • Maintain partner relationships
  • Maintain vendor relationships
  • Lead and facilitate the development of common practices

Required Qualifications
  • Active DOD Secret Clearance (must obtain prior to starting)
  • Security+ Certification (must obtain prior to starting)
  • High School Diploma or equivalent
  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Intermediate understanding of the appropriate physical hardware
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
  • Ability to understand, remember, and communicate routine, factual information
  • Ability to compose materials such as detailed reports, work-related manuals

Preferred Qualifications
  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Printer Certifications (HP, Xerox)
  • Technical certifications associated to the chosen professional track
  • ITIL
  • A+ or Network+
  • Bachelor's degree or equivalent experience
  • Comprehensive knowledge of print service offerings
  • Experience with Adobe creative suite
  • Proficient in Microsoft Access and SQL

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/

What CDW employees say

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About CDW

Sourced by ZipRecruiter

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, we help solve our customers solve their IT challenges. From the teammates beside us to the leaders who guide us, we move forward together, and we always have your back. At CDW, you'll work with people who inspire you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Vernon Hills, IL, US

Year founded

1984

Social media

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