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Remote Phone Repair Jobs in Ohio (NOW HIRING)

Deutz

Remote Field Service Technician III

Columbus, OH · On-site +1

Ensure all repairs are completed as assigned and according to manufacturer requirements. * Ensure ... Excellent communication skills (writing, speaking in person, and over the phone). * Proficient in ...

Hiab

Uptime Remote Monitoring Specialist

Perrysburg, OH · Remote

You may also be provided with a company cell phone, laptop and/or credit card, all to be used for ... This may include fact-based repair or operational recommendations that enable proactive maintenance ...

CollisionRight

ADAS Analyst

Dublin, OH · Remote

$18 - $25/hr

Location: Remote, United States Pay: $18 - $25 per hour based on experience What You'll Do ... Repair Requirements: Use automotive service information programs to identify proper repair ...

P.E. USA, LLC

Field Service Technician

Sharonville, OH · Remote

$15.50 - $42/hr

Provide technical assistance to customer both over the phone and via remote connection. What's in ... repair/maintenance * Excellent knowledge of mechanical/electrical technical applications ...

Pro Mach

Field Service Technician

Sharonville, OH · Remote

$15.50 - $42/hr

Provide technical assistance to customer both over the phone and via remote connection. What's in ... repair/maintenance * Excellent knowledge of mechanical/electrical technical applications ...

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Remote Phone Repair information

What are some common challenges faced by remote phone repair technicians, and how can they be managed?

Remote phone repair technicians often encounter challenges such as diagnosing issues without physical access to the device and providing clear instructions to customers with varying technical skills. To manage these challenges, technicians rely on strong communication skills, step-by-step troubleshooting guides, and remote diagnostic tools. Building rapport and patience with customers is essential, as is staying updated on the latest device models and repair techniques. Many employers also provide ongoing training and support forums to help technicians navigate unique or complex issues.

What is the difference between Remote Phone Repair vs Mobile Device Technician?

AspectRemote Phone RepairMobile Device Technician
CredentialsBasic technical knowledge, certifications varyTechnical certifications often required
Work EnvironmentRemote, online troubleshooting and repair guidanceOn-site or in-store repair work
Industry UsageCustomer support, repair services, online platformsPhysical repair shops, retail stores
Search & Comparison IntentFocus on remote repair jobs, online servicesHands-on repair roles, in-person service

Remote Phone Repair involves troubleshooting and guiding customers through repairs remotely, often via online platforms. Mobile Device Technicians perform physical repairs on devices, typically in a shop or on-site. Both roles require technical skills, but Remote Phone Repair emphasizes remote support, while Mobile Device Technicians focus on hands-on repair work.

What are the key skills and qualifications needed to thrive as a Remote Phone Repair Technician, and why are they important?

To thrive as a Remote Phone Repair Technician, you need a solid understanding of mobile device hardware, software troubleshooting, and diagnostic techniques, often supported by relevant certifications such as CompTIA A+ or manufacturer-specific training. Familiarity with remote diagnostic tools, virtual support platforms, and ticketing systems is essential for resolving issues efficiently. Excellent communication, patience, and problem-solving abilities help you guide customers through repairs and build trust remotely. These skills ensure effective, efficient service delivery and high customer satisfaction while working outside of a traditional repair shop.

What is a Remote Phone Repair technician?

A Remote Phone Repair technician is a professional who diagnoses and fixes issues with smartphones or mobile devices from a distance, often using online tools and remote access software. Instead of physically handling your device, they guide you through troubleshooting steps or remotely access your phone to resolve software problems. This service can help with issues like software glitches, app errors, or settings configuration. Hardware repairs may still require physical service, but many common issues can be addressed remotely, saving time and offering convenience.
What are popular job titles related to Remote Phone Repair jobs in Ohio? For Remote Phone Repair jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Phone Repair jobs in Ohio look for? The top searched job categories for Remote Phone Repair jobs in Ohio are:
What cities in Ohio are hiring for Remote Phone Repair jobs? Cities in Ohio with the most Remote Phone Repair job openings:
Remote Phone Repair jobs near you

Remote Field Service Technician III

Deutz

Columbus, OH • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Remote Field Service Technician III
Location: Remote Ohio
Working hours: 40-60
DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
The Remote Field Service Technicians are creative mechanic marvels that contribute to the organization's success by providing expertise in field service troubleshooting, installations, and repair of our machinery. The Remote Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operating within the DEUTZ Power Center. The Remote Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New engine sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard-working drive.
Essential Duties and Responsibilities
  • Travel to customer(s) locations to perform engine and equipment-related repairs.
  • Assist in resolving customer-related issues in a timely manner.
  • Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.
  • Plan methods and sequence of performing repairs assigned.
  • Pre-order all parts and materials required to perform assigned repairs.
  • Inspect required repairs safely and effectively.
  • Ensure all repairs are completed as assigned and according to manufacturer requirements.
  • Ensure proper cosmetic appearance upon completion of repairs.
  • Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.
  • Maintain and keep the work area in a clean and safe condition.
  • Communicate with customers in a respectful and honest manner.
  • Match all identified solutions necessary to affect repair.
  • Complete all work orders and time sheets in a timely manner.
  • Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.
  • Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales.
  • Perform all work in accordance with all established policies and procedures.
  • Assist in the proper filing of warranty claims and customer invoices.
  • Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.
  • Maintains and cleans service trucks meeting DOT requirements.
  • Other duties as assigned.

Other Qualifications
  • Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.
  • Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines.
  • Ability to work with minimal supervision.
  • Meet all local/state and company requirements to operate a company-assigned service vehicle.
  • Excellent communication skills (writing, speaking in person, and over the phone).
  • Proficient in the use of basic computer functions and portable diagnostic tools.
  • Must have your own tools. Key DEUTZ tools will be provided.

Supervisory Responsibility
  • Individual Contributor

Travel Requirements
  • Anticipated domestic and international travel is approximately 100% depending on business needs within the region.

Minimum Requirements
  • 4+ years experience as a shop tech, 2+ years experience as a field tech or 2-3 years of experience as a remote tech
  • High School Graduate or General Education Degree (GED)
  • Must be able to maintain DOT medical card status
  • Must have a valid driver's license and be insurable by the company

Preferred Requirements
  • Two years of Diesel engine experience.
  • 2-5 years of construction equipment repair experience preferred
  • Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel
  • Certification/Training in heavy equipment and diesel engine repairs preferred

Physical Requirements
  • Manufacturing assembly and warehouse environments.
  • Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures.
  • No A/C.

#LI-DNI
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

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