ZipRecruiter

Log In

2

Remote Phone Repair Jobs in Michigan (NOW HIRING)

ABB

Field Service Technician

Grand Rapids, MI · Remote

The work model for the role is: #LI - Remote This role is contributing to the Electrification ... Communicate with internal and external customers via phone/email to schedule upcoming jobs and ...

Harbor Industries

Enterprise Admin I

Charlevoix, MI · On-site +1

... to repair/replace/return computer equipment Tier 1 system admin support (e.g. patching, etc ... phone calls regarding desktop and help desk requests from end users Ability to travel to remote ...

All JobsPhone Repair JobsRemote Phone Repair JobsRemote Phone Repair Jobs in Michigan

Remote Phone Repair information

What are some common challenges faced by remote phone repair technicians, and how can they be managed?

Remote phone repair technicians often encounter challenges such as diagnosing issues without physical access to the device and providing clear instructions to customers with varying technical skills. To manage these challenges, technicians rely on strong communication skills, step-by-step troubleshooting guides, and remote diagnostic tools. Building rapport and patience with customers is essential, as is staying updated on the latest device models and repair techniques. Many employers also provide ongoing training and support forums to help technicians navigate unique or complex issues.

What is the difference between Remote Phone Repair vs Mobile Device Technician?

AspectRemote Phone RepairMobile Device Technician
CredentialsBasic technical knowledge, certifications varyTechnical certifications often required
Work EnvironmentRemote, online troubleshooting and repair guidanceOn-site or in-store repair work
Industry UsageCustomer support, repair services, online platformsPhysical repair shops, retail stores
Search & Comparison IntentFocus on remote repair jobs, online servicesHands-on repair roles, in-person service

Remote Phone Repair involves troubleshooting and guiding customers through repairs remotely, often via online platforms. Mobile Device Technicians perform physical repairs on devices, typically in a shop or on-site. Both roles require technical skills, but Remote Phone Repair emphasizes remote support, while Mobile Device Technicians focus on hands-on repair work.

What are the key skills and qualifications needed to thrive as a Remote Phone Repair Technician, and why are they important?

To thrive as a Remote Phone Repair Technician, you need a solid understanding of mobile device hardware, software troubleshooting, and diagnostic techniques, often supported by relevant certifications such as CompTIA A+ or manufacturer-specific training. Familiarity with remote diagnostic tools, virtual support platforms, and ticketing systems is essential for resolving issues efficiently. Excellent communication, patience, and problem-solving abilities help you guide customers through repairs and build trust remotely. These skills ensure effective, efficient service delivery and high customer satisfaction while working outside of a traditional repair shop.

What is a Remote Phone Repair technician?

A Remote Phone Repair technician is a professional who diagnoses and fixes issues with smartphones or mobile devices from a distance, often using online tools and remote access software. Instead of physically handling your device, they guide you through troubleshooting steps or remotely access your phone to resolve software problems. This service can help with issues like software glitches, app errors, or settings configuration. Hardware repairs may still require physical service, but many common issues can be addressed remotely, saving time and offering convenience.
What are the most commonly searched types of Phone Repair jobs in Michigan? The most popular types of Phone Repair jobs in Michigan are:
What are popular job titles related to Remote Phone Repair jobs in Michigan? For Remote Phone Repair jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Phone Repair jobs in Michigan look for? The top searched job categories for Remote Phone Repair jobs in Michigan are:
What cities in Michigan are hiring for Remote Phone Repair jobs? Cities in Michigan with the most Remote Phone Repair job openings:
Remote Phone Repair jobs near you
Field Service Technician Senior - REMOTE

Field Service Technician Senior - REMOTE

ROUSH

Livonia, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Roush rating

7.7

Company rating: 7.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

226th of 486 rated machine equipment manufacturers

Job description

We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.
The Field Service Technician Senior for Roush CleanTech (RCT) will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United States and will require up to 75% travel.
As the Field Service Technician Senior, you will:
  • Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
  • Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
  • Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
  • Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
  • Work with customers to resolve a technical or other issue in a professional manner
  • Pre-Trip work includes scheduling travel and coordinating on site visits
  • Post- Trip work includes writing after trip reports and completing expense reports
  • Support junior technicians and provide assistance and coaching
  • Address more complex technical challenges and escalated issues

As the Field Service Technician Senior, you will need:
  • High school diploma or equivalent
  • Minimum of 10 years of automotive mechanic/technician experience OR an Associates degree in automotive technology or engineering or related field with 4 years of automotive technician/mechanic experience
  • Experience in classroom instruction, presentation skills and hands-on training delivery
  • Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
  • Acceptable motor vehicle record (MVR)
  • Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
  • Knowledge of and ability to use OBD scan tools
  • Ability to read and follow electrical schematics
  • Excellent verbal and written communication skills
  • Ability to present technical data and instruction in a training environment
  • Proficient computer skills including the use of MS Office programs

A successful candidate may also have:
  • Ability to work overtime as needed including weekends

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.
If you share our passion for providing innovative solutions to complex challenges, we want you on our team.
Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/
Visit our website: www.roush.com
Like us on Facebook: www.facebook.com/RoushCareers
Roush is an EO employer - Veterans/Disabled and other protected categories
If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.
#Zip

What Roush employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply