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Remote Phone Repair Jobs in Indiana (NOW HIRING)

ALMACO

Field Service Equipment Mechanic

Indianapolis, IN · Remote

$30/hr

... phone and via email to coordinate visits as well as provide remote support. Provide training and ... repair of equipment is great.) Basic understanding of AC/DC electrical systems, computer systems ...

TMG Chicago

Traveling to customer sites to install, fix, repair and maintain machine tool equipment and ... smart phone and various software applications) * Excellent technical, communication, and ...

TMG Chicago

Traveling to customer sites to install, fix, repair and maintain machine tool equipment and ... smart phone and various software applications) * Excellent technical, communication, and ...

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Remote Phone Repair information

What are the key skills and qualifications needed to thrive as a Remote Phone Repair Technician, and why are they important?

To thrive as a Remote Phone Repair Technician, you need a solid understanding of mobile device hardware, software troubleshooting, and diagnostic techniques, often supported by relevant certifications such as CompTIA A+ or manufacturer-specific training. Familiarity with remote diagnostic tools, virtual support platforms, and ticketing systems is essential for resolving issues efficiently. Excellent communication, patience, and problem-solving abilities help you guide customers through repairs and build trust remotely. These skills ensure effective, efficient service delivery and high customer satisfaction while working outside of a traditional repair shop.

What are some common challenges faced by remote phone repair technicians, and how can they be managed?

Remote phone repair technicians often encounter challenges such as diagnosing issues without physical access to the device and providing clear instructions to customers with varying technical skills. To manage these challenges, technicians rely on strong communication skills, step-by-step troubleshooting guides, and remote diagnostic tools. Building rapport and patience with customers is essential, as is staying updated on the latest device models and repair techniques. Many employers also provide ongoing training and support forums to help technicians navigate unique or complex issues.

What is a Remote Phone Repair technician?

A Remote Phone Repair technician is a professional who diagnoses and fixes issues with smartphones or mobile devices from a distance, often using online tools and remote access software. Instead of physically handling your device, they guide you through troubleshooting steps or remotely access your phone to resolve software problems. This service can help with issues like software glitches, app errors, or settings configuration. Hardware repairs may still require physical service, but many common issues can be addressed remotely, saving time and offering convenience.

What is the difference between Remote Phone Repair vs Mobile Device Technician?

AspectRemote Phone RepairMobile Device Technician
CredentialsBasic technical knowledge, certifications varyTechnical certifications often required
Work EnvironmentRemote, online troubleshooting and repair guidanceOn-site or in-store repair work
Industry UsageCustomer support, repair services, online platformsPhysical repair shops, retail stores
Search & Comparison IntentFocus on remote repair jobs, online servicesHands-on repair roles, in-person service

Remote Phone Repair involves troubleshooting and guiding customers through repairs remotely, often via online platforms. Mobile Device Technicians perform physical repairs on devices, typically in a shop or on-site. Both roles require technical skills, but Remote Phone Repair emphasizes remote support, while Mobile Device Technicians focus on hands-on repair work.

What are the most commonly searched types of Phone Repair jobs in Indiana? The most popular types of Phone Repair jobs in Indiana are:
What are popular job titles related to Remote Phone Repair jobs in Indiana? For Remote Phone Repair jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Phone Repair jobs in Indiana look for? The top searched job categories for Remote Phone Repair jobs in Indiana are:
What cities in Indiana are hiring for Remote Phone Repair jobs? Cities in Indiana with the most Remote Phone Repair job openings:
Remote Phone Repair jobs near you
Field System Admin - SMIT (Printer Technician) - Onsite - Crane, IN

Field System Admin - SMIT (Printer Technician) - Onsite - Crane, IN

CDW

Crane, IN • On-site, Remote

$28.85 - $33.65/hr

Full-time

Posted 20 days ago

CDW rating

7.8

Company rating: 7.8 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

68th of 203 rated it services

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT contractor in several of these service areas.
Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.
CDW currently seeks a Field System Administrator - Print to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable.
Responsibilities:
  • Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:
    • Installation
    • Configuration
    • Testing
    • Troubleshooting (onsite and via phone)
    • Repair
  • Proactively manage Service Tickets and update service-related activities in a timely manner
  • Lead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations
  • Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations
  • Serve as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical matters
  • Interpret clients' needs and work toward resolution
  • Responsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely manner
  • Consult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventory
  • Clearly communicate service offerings and performance expectations to leadership
  • Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
  • Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
  • Work with vendors, client, and CDW leadership to develop strategy
  • Manage to metrics to ensure SLA compliance
  • Maintain customer relationships
  • Maintain partner relationships
  • Maintain vendor relationships
  • Lead and facilitate the development of common practices

Required Qualifications
  • Active DOD Secret Clearance
  • Security+ Certification
  • High School Diploma or equivalent
  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Intermediate understanding of the appropriate physical hardware
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
  • Ability to understand, remember, and communicate routine, factual information
  • Ability to compose materials such as detailed reports, work-related manuals

Preferred Qualifications
  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Printer Certifications (HP, Xerox)
  • Technical certifications associated to the chosen professional track
  • ITIL
  • A+ or Network+
  • Bachelor's degree or equivalent experience
  • Comprehensive knowledge of print service offerings
  • Experience with Adobe creative suite
  • Proficient in Microsoft Access and SQL

  • Pay range: $28.85/hr - $33.65/hr depending on experience and skill set
  • This role includes an additional $4.93/hour Health and Welfare allowance
  • Benefits overview: https://cdw.benefit-info.com/
  • Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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About CDW

Sourced by ZipRecruiter

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, we help solve our customers solve their IT challenges. From the teammates beside us to the leaders who guide us, we move forward together, and we always have your back. At CDW, you'll work with people who inspire you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Vernon Hills, IL, US

Year founded

1984

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