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Remote Phone Number Jobs in California (NOW HIRING)

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

Provide front line phone coverage, and participate in various call center groups * Provide on-site ... Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric ...

California Choice

Sales Support Analyst (3809)

Orange, CA · On-site +1

$24/hr

Confirm plan choices, contributions, addresses and phone numbers and communicate this information ... On-site or remote attendance and punctuality are essential functions of the job. * Performs other ...

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All JobsPhone Number JobsRemote Phone Number JobsRemote Phone Number Jobs in California

Remote Phone Number information

What is the difference between Remote Phone Number vs Customer Service Representative?

AspectRemote Phone NumberCustomer Service Representative
Required credentialsNone specific, often basic tech skillsHigh school diploma or equivalent, sometimes certifications
Work environmentRemote, often from home or any location with internetRemote or in-office customer service centers
Employer industry usageTelecommunications, service providers, online platformsRetail, tech, healthcare, and service industries
Common search intentFinding contact numbers or virtual phone servicesSeeking customer support or service roles

Remote Phone Number typically refers to virtual or dedicated phone lines used for communication, while Customer Service Representatives handle customer inquiries via phone. Both roles involve communication skills, but their functions and credentials differ. Understanding these differences helps job seekers and employers find the right fit for their needs.

What are the key skills and qualifications needed to thrive as a remote customer service representative, and why are they important?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and call center telephony systems is important for managing customer interactions efficiently. Patience, active listening, and time management are standout soft skills in this role. Mastering these skills ensures effective support, customer satisfaction, and productivity in a remote work environment.

What is a remote phone number?

A remote phone number is a telephone number that is not tied to a specific physical phone line or location. Instead, calls to this number can be forwarded to any device or location, such as a mobile phone, VoIP service, or another landline, making it ideal for businesses and individuals working remotely. Remote phone numbers can help maintain privacy, provide local presence in different regions, and enable flexible communication for remote teams. They are commonly used by businesses to manage calls efficiently and appear local to customers in different geographic areas.

What are some common challenges faced by professionals managing remote phone number services, and how can they be addressed?

Professionals managing remote phone number services often encounter challenges such as ensuring reliable connectivity, managing call forwarding settings, and maintaining security of client information. Addressing these challenges requires staying updated with the latest VoIP technologies, regularly testing number routing, and implementing robust authentication measures. Collaboration with IT and customer support teams is crucial to swiftly resolve technical issues and provide a seamless experience for users.

What are the most commonly searched types of Phone Number jobs in California?

The most popular types of Phone Number jobs in California are:

What are popular job titles related to Remote Phone Number jobs in California?

For Remote Phone Number jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Phone Number jobs in California look for?

The top searched job categories for Remote Phone Number jobs in California are:

What cities in California are hiring for Remote Phone Number jobs?

Cities in California with the most Remote Phone Number job openings:

Remote Phone Number jobs near you

IT Support Engineer (Remote - Fresno)

Xantrion

Fresno, CA • On-site, Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we invite you to explore our position!
This role is fully remote, however could require onsites at client locations as needed.
Shift time: 9am - 6pm Pacific-time. Work hours may vary.
Primary Purpose and Function
The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution.
Essential Functions and Responsibilities
Customer Facing
  • Provide front line phone coverage, and participate in various call center groups
  • Provide on-site assistance to clients within your local geography, if applicable
  • Provide excellent customer service to Xantrion's client base.
  • Provide technical support as assigned for issues related to computer systems, software, and hardware.
  • Log and track support requests in ConnectWise.
  • Prioritize and/or escalate tickets as required to ensure customer satisfaction.
  • Brief customers, as well as management, on the status of current resolution efforts.
  • Work with third party support providers when necessary.
  • Follow up with customers to ensure an issue has been resolved.

Administration
  • Submit semi-monthly timesheet and expense reports.
  • Attending scheduled training and meeting sessions.
  • Meet with your manager regularly to discuss opportunities and achievements.

Service Desk Duties
  • Ability to work a variable shift any time during Xantrion's business hours.
  • Perform audits of customer information and systems as necessary to ensure accuracy.
  • Take support tickets from the dispatcher.
  • Update and schedule service tickets until issues have been resolved or further escalated.
  • Perform other duties or special projects as assigned.

Position Requirements
Formal Education & Certification
  • Bachelor's degree from a four-year university or equivalent experience (not required)
  • Technical certificates are a plus.

Knowledge & Experience
  • Minimum of 3 years of technical support experience required
    • Some on-site technical support experience preferred.
  • Basic diagnostic and analytical skills.
  • Basic competency in the use and troubleshooting of MS Office products.
  • Experience using Windows 7, 10, and/or Mac OS.
  • Basic computer literacy across both hardware and software.
  • Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Personal Attributes
  • Positive attitude.
  • Strong written, oral, and interpersonal communication skills.
  • Strong telephone presence with organized follow-up skills.
  • Ability to follow established operating procedures
  • Strong, service-oriented, customer-focused.
  • Strong attention to detail.
  • Experience working constructively in a team-oriented, collaborative environment.
  • Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment.
  • Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
  • Can follow directions, as well as apply judgment and be flexible as the situation warrants.

Performance Metrics
  • Manager and peer review of goal achievement.
  • Coachability, willingness to work as a member of a team.
  • Detailed ticket notes at every step of the resolution.
  • Appropriate amount of time is correctly coded per day.
  • Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks".
  • Internal and external customer satisfaction scores.
  • Ticket closure rate relative to peers.

Physical Demands
  • Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort.
  • Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
  • Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision.
  • Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
  • Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease.
  • Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
  • Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
  • Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
  • Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
  • Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.
  • Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds.
  • Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety.

Company Policy and Procedure Compliance
  • Follow and support company policies and procedures as well as all local, state, and federal laws.
  • Always maintain confidentiality of company and customer records and information.
  • Maintain a professional image, adhering to Xantrion's dress code.
  • Must have an existing cell phone (running current Android or iOS).
  • If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote
  • Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
  • Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
  • Must use Xantrion-provided PC and headset to execute job functions.
Benefits
  • Salary range $60K - $65K; depending on experience.
  • 100% of medical, dental, and vision for you and your family.
  • 401K with company match up to 4% of salary.
  • Certification reimbursement and annual training budget.
  • 17 Days PTO per year in addition to paid training days.
  • Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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