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Remote Peer Support Jobs in Ontario (NOW HIRING)

Brafton

Remote Full-Time Travel Writer

Toronto, ON · Remote

CA$48K - CA$56K/yr

  • Retirement

  • PTO

Edit the work of peers using Brafton's editing marks and processes * Work with account management ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Perseus Group

Director, Support

Waterloo, ON · On-site +1

CA$85K - CA$104K/yr

... of the week can be remote or from the office based on task requirements or personal work ... We encourage employees to share their expertise and best practices with their peers. That way, we ...

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All JobsPeer Support JobsRemote Peer Support JobsRemote Peer Support Jobs in Ontario

Remote Peer Support information

See Ontario salary details

$9

$22

$56

How much do remote peer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote peer support in Ontario is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.63 per hour, depending on experience, location, and employer.

What is a remote peer support?

A Remote Peer Support job involves providing emotional support, guidance, and resources to individuals facing mental health challenges, addiction recovery, or other life difficulties. This role is typically filled by someone with lived experience who can offer empathy and understanding. Support is provided via phone, video calls, chat, or online forums, helping individuals navigate their challenges in a non-clinical, supportive manner. The goal is to offer encouragement, share coping strategies, and connect individuals with relevant resources.

What are the key skills and qualifications needed to thrive in remote peer support, and why are they important?

To thrive as a Remote Peer Support specialist, you need lived experience relevant to the population you serve, strong active listening skills, and knowledge of mental health and recovery resources. Familiarity with secure communication platforms, note-taking systems, and sometimes peer support certification are valued in this role. Exceptional empathy, reliability, and a nonjudgmental approach help you build trust and rapport with clients remotely. These skills ensure meaningful support, effective communication, and positive outcomes for individuals in need of guidance and encouragement.

What does a typical workday look like for a remote peer support specialist?

A typical day as a Remote Peer Support specialist involves connecting with clients individually or in small groups through video, phone, or messaging platforms to provide emotional support and share resources. You may spend time documenting sessions, coordinating with other mental health professionals, and attending team meetings focused on client care. Flexibility is key, as some interactions are scheduled while others may be more urgent. While most work is done independently, strong collaboration with your team is essential to ensure clients receive comprehensive support and consistent follow-up.

What are popular job titles related to Remote Peer Support jobs in Ontario?

For Remote Peer Support jobs in Ontario, the most frequently searched job titles are:

Remote Peer Support jobs near you
Infographic showing various Remote Peer Support job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,770 per year, or $22 per hour.

Customer Support Representative

Lone Wolf Technologies

Toronto, ON • On-site, Remote

CA$55K - CA$60K/yr

Full-time

Posted 24 days ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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