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Remote Peer Support Specialist Jobs in Rio Rancho, NM

ABB

VFD Technical Support Specialist

NM · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... The work model for the role is: remote, in the United States, supporting the Motion Drive Products ...

ForgeFit

Remote Customer Service Specialist

Albuquerque, NM · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

firsthand Health

Remote Triage Nurse

Albuquerque, NM · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support ... Work closely with peer mental health workers, social workers, and APPs to address acute issues ...

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Remote Peer Support Specialist information

See Rio Rancho, NM salary details

$10

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$27

How much do remote peer support specialist jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote peer support specialist in Rio Rancho, NM is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.34 per hour, depending on experience, location, and employer.

What is a remote peer support specialist?

A Remote Peer Support Specialist provides virtual emotional support, guidance, and mentorship to individuals facing mental health challenges or life difficulties. They use their own lived experiences to offer empathy, encouragement, and resources, typically through phone calls, video meetings, or online messaging platforms. This role often involves helping clients set goals, develop coping strategies, and connect with relevant community services. The position requires strong communication skills, active listening, and sometimes certification in peer support. Since it is remote, specialists must be comfortable using technology to engage with clients effectively.

What does a typical day look like for a remote peer support specialist?

A typical day for a Remote Peer Support Specialist involves connecting with clients through scheduled video calls, phone conversations, or secure chat platforms to offer emotional support, share recovery resources, and encourage goal setting. You may document sessions, follow up on action plans, and collaborate with clinicians or case managers when needed. Most work is done independently from home, but regular team meetings and supervision sessions provide support and professional development opportunities. Balancing scheduled sessions with administrative tasks is common, and flexibility is important to meet the diverse needs of those you support.

What are the key skills and qualifications needed to thrive as a remote peer support specialist?

A Remote Peer Support Specialist typically requires lived experience with mental health or substance use recovery, completion of peer support training, and often a state-recognized certification. Familiarity with online communication platforms, client management systems, and secure messaging tools is important for remote service delivery. Outstanding active listening, empathy, and the ability to establish trust and maintain professional boundaries set top performers apart in this field. These skills enable specialists to effectively support and empower peers, fostering recovery and resilience in a virtual environment.

Can you become a remote peer support specialist online?

Yes, many organizations offer remote peer support specialist roles that can be performed online. These positions often require relevant certifications, strong communication skills, and the ability to use virtual communication tools. Training and supervision are typically provided remotely as well.

What are popular job titles related to Remote Peer Support Specialist jobs in Rio Rancho, NM?

For Remote Peer Support Specialist jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Remote Peer Support Specialist jobs in Rio Rancho, NM look for?

The top searched job categories for Remote Peer Support Specialist jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Remote Peer Support Specialist jobs?

Cities near Rio Rancho, NM with the most Remote Peer Support Specialist job openings:

Remote Peer Support Specialist jobs near you
Infographic showing various Remote Peer Support Specialist job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 68% Full Time, 19% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Support Specialist

REsimplifi, Inc.

Albuquerque, NM • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

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Job description

Remote | Full-time | Phone-Based Customer Support

Preferred hours: 10:00 a.m.–6:00 p.m. ET or 11:00 a.m.–7:00 p.m. ET

Submit a resume with your salary expectations, and a non-traditional cover letter. You will be joining a team that is fully remote and we value authenticity. For the cover letter, we encourage you to share something that matters to you outside of work like a hobby, a project, or cause.


About the Role
Resimplifi is looking for a confident, customer-focused Support Specialist to serve as the primary person answering incoming support calls for our Associate platform. Phone support is the central responsibility of this position. You will answer calls throughout your scheduled hours, speak directly with commercial real estate professionals, understand their questions, and guide them toward a resolution. You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support tickets through resolution. The right candidate will enjoy working directly with customers and take ownership of the support experience from initial contact through resolution.

About the Platform

Associate is a commercial real estate platform used by thousands of brokers across the United

States. It supports essential brokerage workflows, including:

  • Creating and managing property listings
  • Searching public and internal listing databases
  • Exploring properties through interactive maps
  • Generating professional PDF reports
  • Marketing listings and sending automated alerts

Brokers rely on the platform every day to manage inventory, market properties, communicate with clients, and support active deals. Accuracy, reliability, and ease of use are central to th experience we provide.
What You’ll Do

  • Answer incoming customer support calls during scheduled hours
  • Respond to support requests through chat and email
  • Manage and prioritize support tickets through resolution
  • Guide users through platform questions and common workflows
  • Move conversations to Zoom when screen sharing would help
  • Troubleshoot common browser, account, and platform issues
  • Validate and document suspected bugs before escalating them
  • Track recurring questions, product feedback, and documentation gaps
  • Assist with onboarding sessions or webinars as needed

What We’re Looking For

  • 2+ years of customer support experience, preferably in software or SaaS
  • Strong phone communication skills and comfortable answering customer calls
  • throughout the workday
  • Patient, professional, and able to explain processes clearly
  • Comfortable leading Zoom and screen-sharing walkthroughs
  • Strong written communication and ticket documentation skills
  • Comfortable troubleshooting common browser and operating system issues
  • Organized, dependable, and able to manage multiple open requests
  • Sound judgment about when an issue should be escalated


Commercial real estate experience is helpful but not required. We care more about your ability to learn the platform, communicate confidently by phone, and provide a dependable customer experience.

Benefits Package

  • Salary $50k-$70k
    • Salary is based on prior experience and applicability to current role.
  • 401k with matching
    • Offered after 90 days of employment.
  • Health, dental, and vision
    • Offered after 30 days of employment.
  • PTO
    • 24 flexible days

Schedule and Location
This is a fully remote position with defined phone coverage hours. The person in this role must be consistently available to answer incoming calls throughout their scheduled shift. We are especially interested in candidates who can provide coverage during the later part of the Eastern Time workday. Candidates located in Pacific or Mountain time zones may be particularly well suited for the schedule.