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Remote Pearle Vision Center Jobs in California (NOW HIRING)

Bausch+Lomb Companies Inc.

This is a remote field-based position that typically requires up to 25% travel, including some ... Must reside within the territory or live within a reasonable distance of territory workload center.

TEKsystems

Call Center Representative 1

Los Angeles, CA · Remote

$18 - $19/hr

Remote Schedule: Mon - Sun 7a - 8p Employment Type: Contract/Full-Time Job Overview We are seeking ... vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth ...

Bausch+Lomb Companies Inc.

This is a remote field-based position that typically requires up to 25% travel, including some ... Must reside within the territory or live within a reasonable distance of territory workload center.

Health Link

Remote Workforce Manager

Walnut Creek, CA · Remote

$31 - $37/hr

Workforce management, staffing, call center, or operations management experience. * Experience with ... Health, dental, and vision insurance * 401(k) with company matching * Life insurance & Flexible ...

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All JobsPearle Vision Center JobsRemote Pearle Vision Center JobsRemote Pearle Vision Center Jobs in California

Remote Pearle Vision Center information

What is a remote Pearle Vision Center?

A Remote Pearle Vision Center refers to a Pearle Vision location that offers virtual or remote eye care services. This can include tele-optometry appointments, online consultations, and digital eyewear fittings, allowing patients to receive vision care without visiting a physical store. These centers leverage technology to provide convenient access to eye exams, prescription renewals, and guidance on choosing eyewear, all from the comfort of a patient's home. The goal is to maintain the high standard of care Pearle Vision is known for while accommodating patients' needs for flexibility and safety.

What are some common challenges of working in a remote Pearle Vision Center role, and how can they be managed?

One common challenge in a remote Pearle Vision Center role is maintaining effective communication with both customers and the onsite team, as much of the interaction happens virtually. To overcome this, it's important to utilize video conferencing tools, clear written communication, and frequent check-ins. Additionally, handling customer inquiries or troubleshooting issues with limited direct access to inventory or equipment requires strong problem-solving skills and resourcefulness. Staying organized and making use of digital scheduling and management systems can help you provide excellent service and stay connected with your team.

What are the key skills and qualifications needed to thrive as a remote Pearle Vision Center associate, and why are they important?

To thrive as a Remote Pearle Vision Center Associate, you need a background in optometry support, strong customer service abilities, and preferably experience in retail or healthcare environments. Familiarity with optical management software, appointment scheduling systems, and virtual communication platforms is typically required. Excellent communication, problem-solving, and organizational skills help you provide effective remote support and build rapport with customers. These skills and qualifications are essential to ensure high-quality patient care and efficient operations in a virtual optical retail setting.

What is the difference between Remote Pearle Vision Center vs Remote Optician?

AspectRemote Pearle Vision CenterRemote Optician
CertificationsOptician Certification (e.g., ABO/NCLE)Optician Certification (e.g., ABO/NCLE)
Work EnvironmentCustomer service, eyewear fitting, virtual consultationsCustomer service, eyewear fitting, virtual consultations
Industry UsageOptical retail, healthcareOptical retail, healthcare
Job FocusAssisting customers with eyewear selection and fittingAssisting customers with eyewear selection and fitting

Remote Pearle Vision Center and Remote Optician roles share similar certifications, work environments, and industry usage. Both focus on customer service and eyewear fitting in optical retail settings, often performed remotely. The main difference lies in the specific branding and company association, with Pearle Vision being a well-known retail chain. Overall, they are comparable roles with slight branding distinctions.

What are popular job titles related to Remote Pearle Vision Center jobs in California?

For Remote Pearle Vision Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Pearle Vision Center jobs in California look for?

The top searched job categories for Remote Pearle Vision Center jobs in California are:

What cities in California are hiring for Remote Pearle Vision Center jobs?

Cities in California with the most Remote Pearle Vision Center job openings:

Remote Pearle Vision Center jobs near you
Infographic showing various Remote Pearle Vision Center job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Senior Manager, Contact Center - Remote

Harbor Freight Tools

Calabasas, CA • On-site, Remote

$110K - $166K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description


Our Contact Center Sr Manager leads and inspires their teams to provide an exceptional customer experience in every interaction with customers. They balance engagement and recognition with accountability for high performance. Our Contact Center Sr Manager is future focused, develops strategic plans, leads with vision, shares the why's behind initiatives, and effectively manages change. They create a culture of high performance, accountability, continuous improvement, and teamwork. They support a professional, engaging, and fun environment to bring out the best in their teams.
Responsibilities:
Customer Experience
  • Lead by example
  • Champion the customer experience
  • Empower teams to overcome obstacles
  • Reward great service
Operational Execution
  • Improve KPI's through behavioral coaching
  • Monitor and adjust staffing daily
  • Maintain appropriate service levels
  • Challenge status quo
Talent Optimization
  • Utilize interview guides and hire right
  • Demonstrate effective feedback and coaching
  • Drive performance management
  • Build high performing teams
Profit Maximization
  • Control overtime through cross training initiatives
  • Manage expenses
  • Empower with company in mind
  • Deliver on operational objectives
Success Drivers:
Building High Performance Teams
  • Acquires and retains the right talent
  • Trains, coaches and provides feedback
  • Develops team and positions them for growth
Business Acumen
  • Knowledgeable in current and possible future policies, practices, trends, technology, and information regarding retail data, analytics, and business intelligence
  • Understands the purpose and stakeholders of Harbor Freight practices, policies, procedures, and systems
Presentation Skills
  • Translates complex data analysis into actionable, understandable material for diverse audiences in all formats, including formal presentations to large and/or senior teams, as well as informal one-on-one updates
Managing Vision & Purpose
  • Makes the company vision sharable by everyone
  • Can inspire and motivate the entire team
  • Is forward looking and talks beyond today

Strategic Agility
  • Has broad knowledge and perspective
  • Sees ahead clearly and is future oriented
  • Can create competitive and breakthrough strategies and plans

Customer Focus
  • Role models delivering an exceptional customer experience every time
  • Uses good judgment and acts with teams and customers in mind
  • Understands and teaches how operational execution directly affects the customer experience
  • Establishes and maintains positive interactions with customers, peers, and associates through respectful and effective communication

The anticipated salary range for this position is $110,800- $166,100 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.
Requirements
Qualifications
Experience
  • 5+ years' supervisory experience in Contact Center leadership, including 2+ years' experience with an in-home agent model
  • Retail or hospitality experience preferred
  • Strong computer skills, including MS Office (Excel, Word, PowerPoint) required
Education
  • Bachelor's Degree, preferably with a business or communications focus or equivalent experience
Workspace Requirements
  • Contact Center Managers are required to have a space within their home to create a desk setup that is conducive to remote work. Additionally, an internet speed of 1GB or greater is required (HFT supports all Contact Center Associates with a monthly Internet Allowance to offset cost of maintaining 1GB speed).
Physical Requirements
  • Stand, walk, sit for extended periods of time
  • Speak and listen to others in person and over the phone
  • Read from computer screen and reports
  • Type 35 words per minute
  • Lift up to 15 lbs.
Availability
Ability to work a flexible schedule, including weekends and holidays. Regular attendance is an essential function of the job.
Primary Duties
  • Lead, coach and develop direct and indirect reports. Build and maintain a culture of accountability and ownership.
  • Drive engagement and retention by hiring right, ensuring the necessary training and coaching, and rewarding high performance. Ensure all team members have the opportunity to grow and develop.
  • Design regular engagement activities to promote an environment that supports Excellence in Execution while providing a positive, professional experience for Associates.
  • Oversee all day-to-day aspects of the Customer Support teams, including Tier 2 activities
  • Manage and measure Service Levels. Embrace the core value of Continuous Improvement to consistently challenge current service levels and drive to improve.
  • Identify and measure the appropriate Key Performance Indicators (KPI's) to drive performance and deliver an exceptional customer experience. Frequently review KPI's for effectiveness and adjust the goals to maximize performance.
  • Ensure appropriate coverage needed to support customer demand by overseeing all aspects of staffing and scheduling, including demand planning, hiring, scheduling.
  • Track and manage expenses to budget. Forecast future expense, technology, and staffing needs during the annual budgeting process.
  • Build a pipeline of talent with regular succession planning and active individual development plans (IDP's). Identify back-ups for each leadership position and tailor development activities accordingly.
  • Develop strategic plans for structure, processes, and technology to continue to improve upon the customer experience. Benchmark other companies with best-in-class service. Prepare business cases with ROI as needed to demonstrate the value of initiatives. Identify key stakeholders for partnerships to strengthen the case for change.
  • Prepare and deliver business updates, performance metrics, project status reports and other complex information in various formats, including verbal, written, presentation, etc. Tailor the information to the appropriate audience(s), ranging from senior executives to associates.
  • Support the implementation of new technology, tools, and processes to proactively identify obstacles to excellent customer experience, and to prevent/reduce the impact to customers. Act as a champion of change to drive adoption and improve efficiency.
  • Partner with cross-functional teams, such as eCommerce, Marketing, IT, Inventory, Supply Chain, Transportation, and Legal, to resolve issues impacting the customer experience and/or the contact center team.
  • Handle sensitive, high-profile escalations on behalf of top executive leadership.
  • Other duties as assigned.
Additional Duties
  • Support the contact center operation:
  • Provide Leader on Duty support as needed

About Harbor Freight Tools
We're a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.

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