Remote Pc Jobs in Avon, IN (NOW HIRING)

Job Overview:

• We are seeking a dedicated and detail-oriented Contact Center colleague to work with our team as a Service Center Assistant.
• The primary responsibility of this role is to handle inbound and outbound calls related to product recalls with efficiency, empathy, and accuracy.
• The ideal candidate will possess excellent communication skills, a customer-centric attitude, basic computer skills and the ability to work effectively within a fast-paced environment.
• This position offers the opportunity to make a meaningful impact by ensuring the safety and satisfaction of our customers.

Requirement/Must Have:

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience preferred.
• Experience in an inbound call center preferred.

Responsibilities:

• Handle inbound and outbound calls – Respond to calls with customers regarding product recalls, always demonstrating empathy and professionalism.
• Provide information – Effectively communicate recall procedures, timelines, and resolutions to customers, ensuring clarity and understanding.
• Document calls – Accurately record and maintain detailed notes of each customer interaction, including the nature of the recall issue, customer concerns, and resolutions offered.
• Troubleshoot issues – Assist customers in troubleshooting recall-related issues, providing guidance on next steps and resources available.
• Collaborate with teams – Potentially work closely with cross-functional teams, including Training and Quality Assurance, to discuss complex recalls.
• Ensure compliance – Adhere to all company policies, procedures, and regulatory requirements related to product recalls, to ensure we are always compliant.
• Provide feedback – Share customer feedback, trends, and insights with the appropriate colleagues to drive continuous improvement in recall processes and customer satisfaction.
• Maintain confidentiality – Handle sensitive customer information with the utmost confidentiality and discretion, following established protocols and guidelines.
• Perform other duties as assigned.

Nice to Have:

• Knowledgeable in disability plan eligibility, coverage and benefits.
• Good customer service skills.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed performance competencies.