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Remote Patient Access Representative Jobs in Edmonton, AB

Aspire IT Systems LLC

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Account Associate - Remote - Canada

Edmonton, AB · Remote

CA$50K - CA$65K/yr

... access, wireless, switching, AV-over-IP, and media infrastructure. Match the solution to each ... Represent Aspire at customer meetings, partner sessions, and targeted industry events. What you ...

OCPA

Remote Product Tester

Spruce Grove, AB · Remote

CA$25 - CA$45/hr

... the representative sample needed. Participation in these product testing and consumer panels is ... Have access to a computer and a reliable internet connection * Have access to a digital camera or ...

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Remote Patient Access Representative information

What is a remote patient access representative?

A Remote Patient Access Representative is responsible for handling patient admissions, insurance verification, appointment scheduling, and other administrative tasks from a remote location. They communicate with patients, healthcare providers, and insurance companies to ensure smooth access to medical services. Strong customer service, attention to detail, and knowledge of medical office procedures are essential for this role. This position typically requires experience in healthcare administration and familiarity with HIPAA regulations.

What does a remote patient access representative do?

A typical day for a Remote Patient Access Representative involves answering patient inquiries via phone, email, or online chat, assisting with appointment scheduling, and verifying insurance details. You may interact with different teams, such as billing, clinical staff, and scheduling, to help coordinate patient care and resolve any access issues. Most of your tasks will be completed using secure computer systems and patient databases from your home office. This remote structure allows flexibility, but also requires strong time management and self-motivation to meet productivity and accuracy standards. The role offers a dynamic and patient-focused environment that plays a vital part in a healthcare organization’s operations.

What skills and qualifications are needed to be a remote patient access representative?

To thrive as a Remote Patient Access Representative, you need strong customer service skills, attention to detail, and familiarity with insurance verification or healthcare administration, often supported by a high school diploma or equivalent. Experience with patient management systems, electronic health records (EHRs), and knowledge of HIPAA compliance are typically required. Excellent communication, problem-solving abilities, and adaptability in a virtual environment make someone stand out in this position. These skills are essential for accurately assisting patients, managing sensitive information, and ensuring efficient, supportive service in a remote healthcare setting.

What cities near Edmonton, AB are hiring for Remote Patient Access Representative jobs?

Cities near Edmonton, AB with the most Remote Patient Access Representative job openings:

Remote Patient Access Representative jobs near you
Infographic showing various Remote Patient Access Representative job openings in Edmonton, AB as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.

Bilingual Patient Care Representative

Edmonton, AB • Remote

Canopy Growth Corporation
See more jobs at Canopy Growth Corporationexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 7 days ago

Job description

Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD and more through an evidence-based approach to empower our patients to take control of their overall health. We have a team of experienced health care professionals dedicated to patient care and medical cannabis education. We are actively seeking new and better ways to treat our patients' illnesses with medical cannabis across Canada.

Apollo is a growing organization in the exciting, fast-paced, and evolving industry of medical cannabis. Working at Apollo provides our employees with an atmosphere of ongoing professional advancement opportunities, learning, challenges, and problem solving. Our teams consist of dedicated and empathetic professionals with a diverse set of perspectives, experiences, and collaboration to maximize our collective impact.

Purpose:

Nurturing partnerships with our patients to ensure high quality medical assessments and educational support; facilitating the patient's journey as part of being effectively prescribed medical cannabis. Streamlining accurate and high-quality communication and customer support processes to enhance patients' education and understanding of their prescription, building stronger patient rapport and loyalty.

Responsibilities:

  • Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans to patients".

  • Patient education, communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment

  • Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team

  • Providing compassionate care to patients, displaying empathy and understanding at all times. Being direct, strong and confident with communication.

  • Coordinating with the Booking team members to ensure the entire patient journey from start to finish is simple, accessible, customer-friendly and clean, ensuring follow-up for upholding specific standards for messaging and protocols as set by Management.

  • Maintain accurate notes regarding ordering and patient interaction.

  • Executing the development of education and patient ordering processes as set by Management.

  • Collaborating and integrating objections and ideas from other team members and Management to ensure new opportunities.

  • Facilitate booking process for scheduling all follow-up appointments.

  • Other duties as assigned

Requirements:

  • Bilingual in English and French with strong written and oral communication skills.

  • Undergraduate degree or diploma in practical nursing, or 3 or more years of relevant work experience preferred

  • Must have customer service & call center experience. Hospitality and/or health care industry experience is preferred, but not mandatory.

  • Experience with the use of clinical databases or EMR systems preferred, but not mandatory

  • Ability to utilize critical thinking and problem-solving skills to address challenging situations.

  • Utilize your passion, empathy & emotional intelligence to build relationships and help people improve their health

  • Must be meticulous, initiative-taking and ability to foster a positive work environment

  • Utilize strong analytical and thought leadership skills to drive productivity and efficiencies.

  • Ability to function in a fast-paced and rapidly changing environment with openness to innovative ideas and show flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities

  • Utilize your strong listening, communication, and leadership skills to share and action ideas within teams.

Other Details

This is a full time remote position based out of Canada

Benefits - extended health and dental coverage, paid vacation, and participation in our employer-supported retirement savings program

#LI-Remote

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