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Remote Overnight It Support Jobs in Boca Raton, FL

Vacatia

IT Project Manager

Fort Lauderdale, FL · On-site +1

$93K - $111K/yr

We're looking for an experienced IT Project Manager to lead the delivery of enterprise ... Work Across Modern Technologies Support initiatives spanning cloud platforms, cybersecurity ...

Vacatia

IT Project Manager

Fort Lauderdale, FL · On-site +1

$94K - $111K/yr

We're looking for an experienced IT Project Manager to lead the delivery of enterprise ... Work Across Modern Technologies Support initiatives spanning cloud platforms, cybersecurity ...

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All JobsIt Support JobsRemote Overnight It Support JobsRemote Overnight It Support Jobs in Boca Raton, FL

Remote Overnight It Support information

See Boca Raton, FL salary details

$13

$24

$42

How much do remote overnight it support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote overnight it support in Boca Raton, FL is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.92 per hour, depending on experience, location, and employer.

What is a remote overnight IT support specialist?

A Remote Overnight IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees during nighttime hours, typically from a remote location. Their duties include monitoring systems, resolving IT issues, responding to support tickets, and ensuring the continuous operation of technology infrastructure outside of traditional business hours. This role is crucial for organizations that operate 24/7 or have users in multiple time zones, as it helps maintain productivity and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote overnight IT support specialist?

To excel as a Remote Overnight IT Support specialist, you need strong troubleshooting skills, a solid understanding of networking and operating systems, and typically at least an associate degree in IT or relevant certifications like CompTIA A+ or Microsoft Certified solutions. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and monitoring software is essential for effective issue resolution. Excellent communication, problem-solving abilities, and the capacity to work independently during non-standard hours are crucial soft skills. These competencies ensure timely technical support, minimize downtime, and maintain organizational productivity around the clock.

What are some common challenges faced by remote overnight IT support professionals, and how can they prepare for them?

Remote Overnight IT Support professionals often encounter unique challenges such as limited access to on-site resources, working independently during off-hours, and handling urgent technical issues without immediate in-person collaboration. To prepare, it's important to develop strong problem-solving skills, be comfortable with remote communication tools, and maintain a proactive approach to learning about the company’s systems. Staying organized and establishing a clear escalation process with daytime teams can also help ensure smooth operations and effective issue resolution.

What is the difference between Remote Overnight It Support vs Remote Help Desk Technician?

AspectRemote Overnight It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentNight shifts, remote support for critical issuesDay shifts, remote support for general user issues
Industry UsageIT support, network troubleshooting, system maintenanceCustomer support, troubleshooting, user assistance

Remote Overnight It Support and Remote Help Desk Technician roles share certifications like CompTIA A+ but differ mainly in work hours and focus. Overnight support handles critical issues during night shifts, while Help Desk Technicians typically work during the day assisting users with common problems. Both roles are essential in IT support but serve different operational needs.

What are popular job titles related to Remote Overnight It Support jobs in Boca Raton, FL?

For Remote Overnight It Support jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Remote Overnight It Support jobs in Boca Raton, FL look for?

The top searched job categories for Remote Overnight It Support jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote Overnight It Support jobs?

Cities near Boca Raton, FL with the most Remote Overnight It Support job openings:

Remote Overnight It Support jobs near you
Infographic showing various Remote Overnight It Support job openings in Boca Raton, FL as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,414 per year, or $24.7 per hour.

IT Technical Lead, End User Services

Ocwen Financial Corporation

West Palm Beach, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description


IT Technical Lead - End User Support (US) -ON SITE in West Palm Beach!
Position Summary:
The IT Technical Lead - End User Support serves as the senior technical lead for End User Support and IT Operations across all US-based Onity Group locations, while being headquartered in West Palm Beach, FL.
This is a hands-on technical leadership role that balances strategic direction with operational execution. The position leads the US End User computing environment through advanced technical expertise, project delivery, documentation standards, and support process improvement-ensuring a stable, secure, and high-performing workplace technology experience.
The IT Technical Lead works closely with the distributed US and Global IT support team, guiding technical direction in researching, testing, deploying, and supporting modern desktop and collaboration solutions. The role serves as a senior escalation point, a lead technical resource for US IT operations, and a key partner to business and IT leadership. A strong focus is placed on technical leadership, process maturity, measurable service outcomes, and the thoughtful adoption of emerging technologies, including AI-enabled support tools, to modernize service delivery.
Job Functions and Responsibilities:
Technical Support & Operations
  • Own and oversee all End User Support and desktop operations for US employees, ensuring reliable service for both onsite and remote users.
  • Act as the primary escalation point for complex or high-impact end-user incidents across US locations.
  • Lead the evaluation, testing, and deployment of desktop hardware, operating systems, peripherals, and collaboration technologies to maintain performance, stability, and security.
  • Drive the adoption of AI-assisted technologies (automation tools and self-service capabilities) to improve technician productivity and reduce resolution times.
  • Manage and support the full lifecycle of endpoint devices, peripherals, telecom systems, and collaboration platforms, including Microsoft Teams, call center applications, Intune, and endpoint management tools.
  • Ensure the integrity, security, and compliance of the desktop environment by enforcing build standards, corporate security policies, and configuration baselines.
  • Lead US asset management, from procurement and deployment to refresh, recovery, and safe disposal, maintaining accurate inventory records and audit readiness.
  • Forecast hardware needs and manage procurement planning and refresh cycles to support business growth and budget alignment.

Technical Leadership, Mentorship & Service Excellence
  • Provide day-to-day technical leadership and mentorship to the US End User Support team, supporting onboarding, knowledge transfer, skills development, and technical growth.
  • Establish and enforce service standards, SLAs, and operational KPIs, ensuring consistent, high-quality support across all US sites.
  • Serve as the technical and operational authority for US End User Services, partnering closely with executive leadership, internal IT teams, and third-party vendors.
  • Provide technical leadership during major incidents, guiding resolution efforts and ensuring clear communication to stakeholders.
  • Promote a culture of accountability, technical excellence, continuous learning, and customer-focused service delivery.

Documentation, Process Maturity & Continuous Improvement
  • Architect and sustain a comprehensive documentation and knowledge management strategy, ensuring SOPs, technical guides, and user-facing documentation remain accurate and current.
  • Own data quality and consistency within ITSM tools, ensuring all incidents, requests, assets, and changes are properly recorded to enable reporting and analysis.
  • Analyze operational metrics and trend data to identify root causes, recurring issues, and opportunities for efficiency improvements.
  • Recommend and lead process improvements, automation, and standardization initiatives, partnering with End User Services leadership to mature operations and scale effectively.

What This Role Represents
This position is ideal for a Technical Lead who:
  • Leads through expertise and mentorship, not just delegation
  • Comfortable guiding engineers and leading technical discussions
  • Values documentation, standards, and repeatable processes
  • Thinks proactively about modern support models, automation, and AI-enabled operations
  • Motivated when working with Business Executives, driving support efforts to resolution, and communicating outcomes.

Qualifications:
Required:
  • Proven experience in a senior IT support, operations, or technical lead role across distributed teams or multiple office locations.
  • Minimum 10 years of equivalent, related work experience in IT support and operations.
  • Demonstrated experience implementing or managing AI tools within an IT support context (e.g., AI-driven ticketing analysis, chatbots, or automation workflows).
  • Strong working knowledge of Windows Server, Active Directory, Microsoft Exchange, and modern cloud infrastructures.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) and core IT security principles.
  • Experience managing vendors and procurement processes.

Preferred:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience with modern endpoint management tools, specifically Microsoft Intune.
  • Formal certifications (e.g., ITIL Foundation, PMP, CISSP, or Microsoft 365 Certified: Modern Desktop Administrator Associate).

Skills & Attributes
  • Strategic thinker with the ability to translate business needs into technical solutions.
  • Excellent written, verbal, and executive presentation skills.
  • Strong customer-centric mindset with a passion for mentoring peers and advancing high-performing technical teams.
  • Adaptable and forward-thinking, specifically regarding the usage of AI in IT Operations.

Physical Requirements
  • Ability to lift up to 50 pounds on rare occasions.

Training / Licensing Requirements:
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Schedule: (Only add if needed)
  • 40 Hours per week, Round the clock IT Support as needed

About Us
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

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