Customer Support Representative (Remote – Contract)Location: Remote (Central Time Zone hours preferred)
Job Type: Contract / Seasonal Assignment
Pay Rate: $22/hour
Schedule: Monday–Friday, 8:30 AM–5:00 PM Central Time
Assignment Length: Through approximately October 2026
Start Date: ASAP
We are seeking multiple Customer Support Representatives to join a fast-paced, collaborative support team for a seasonal project. This fully remote opportunity is ideal for professionals who are tech-savvy, customer-focused, and comfortable managing inquiries through phone, email, and chat platforms.
This role supports customers using educational technology products and requires strong communication skills, reliability, and the ability to navigate multiple systems in a remote environment.
Key Responsibilities- Respond to customer inquiries via phone, email, chat, and support platforms
- Assist users with login issues, account access, and license availability
- Support onboarding and account setup for new and renewing customers
- Help manage student, staff, and class rostering within customer systems
- Troubleshoot customer issues related to assessments, reporting, and data access
- Maintain accurate and timely documentation within CRM systems
- Escalate complex technical or onboarding issues as needed
- Provide professional and personable customer communication while meeting service-level expectations
- Conduct outbound follow-up regarding renewals and account updates when required
Required Qualifications- Prior customer service or customer support experience
- Strong computer literacy and technical aptitude
- Experience working with CRM systems (Salesforce experience preferred but not required)
- Comfortable using remote collaboration tools such as Zoom and Microsoft Teams
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Strong reliability, professionalism, and customer presence
Preferred Qualifications- Experience in education, EdTech, or K–12 environments
- Data processing or data management experience
- Salesforce reporting/dashboard experience
- Account management or customer onboarding experience
- SharePoint experience
Additional Information- Equipment and system access will be provided prior to start
- Paid training will include systems, policies, procedures, and overall role onboarding
- Candidates located in the Midwest or Western U.S. are strongly preferred due to scheduling alignment
- This is a contract-only opportunity, though strong performers may be considered for future openings if available
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Company Description
We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.