Remote Optum Health Coach Jobs in Puerto Rico (NOW HIRING)

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The Network Operations Center (NOC) Specialist is a seasoned professional responsible for managing complex network monitoring and incident response activities. This role may lead small projects or operational processes, provide coaching to junior team members, and implement improvements to enhance NOC performance. The specialist operates with autonomy, leveraging advanced expertise to resolve complex, multi‑domain issues and influence operational standards.

What You Will Do

• Lead the monitoring, analysis, and resolution of advanced or cross‑system network issues.
• Manage and improve operational processes and small projects within the NOC.

• Collaborate closely with network engineering, security, service desk, and operations teams.
• Maintain up‑to‑date knowledge of network technologies, tools, and standard operating procedures.
•  Follow established escalation paths and adhere to service-level agreements (SLAs).
• Support 24/7 operations, potentially including nights, weekends, holidays, and on-call rotations.
• Develop enhancements to tools, processes, or procedures to improve service performance.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• 3+ years of experience working with network infrastructure, routing/switching, security tools, and monitoring systems.
• Experience leading small projects or initiatives.

Qualifications We Prefer

• Professional certifications such as CCNA, CCNP, or equivalent.
• Strong analytical skills across multiple specialties or technologies.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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