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Director, Process Optimization - Entegra

Director, Process Optimization - Entegra

Sodexo

North Bethesda, MD • Remote

Full-time

Posted 3 days ago

New


Sodexo rating

6.4

Company rating: 6.4 out of 10

Based on 1,125 frontline employees who took The Breakroom Quiz

313th of 451 rated business services


Job description

Role Overview

Entegra is hiring a Director of Process Optimization to lead enterprise-wide transformation initiatives that enhance operational efficiency, scalability, and the overall client experience. This strategic leadership role partners with cross-functional teams to redesign and optimize end-to-end business processes, drive automation, and implement technology-enabled solutions that support business growth. The successful candidate will develop and execute a comprehensive operational transformation roadmap, standardize workflows, and build scalable, repeatable processes that position the organization for long-term success while maintaining a strong client-centric focus.

Key Focus Areas:

Lead enterprise-wide process optimization and transformation initiatives.

Design and implement scalable, technology-enabled operating models.

Map, re-engineer, and standardize end-to-end business processes.

Drive automation and continuous improvement efforts.

Partner with functional leaders to improve operational efficiency and client experience.

Build a sustainable transformation roadmap aligned with business growth and strategic priorities.

Establish metrics, governance, and best practices to support ongoing operational excellence.

This is a remote opportunity with candidate residing in one of the following locations,

Mid-Atlantic: Atlanta (GA); Maryland; Washington, DC; Virginia.

Northeast: New York (NY); New Jersey (NJ); Pennsylvania (PA); Delaware (DE).

Midwest: Chicago (IL); Indianapolis (IN).

Southeast: Dallas (TX); Irving (TX); San Antonio (TX).

What You'll Do
  • Map, re-engineer and systematize critical client lifecycle business processes 40%
  • Build, own and drive the operational/process transformation roadmap 25%
  • Cross-functional partnership (e.g. IT) and stakeholder enablement 20%
  • Performance measurement and continuous improvement (define and track KPIs) 15%
What You Bring
  • Bachelor's degree in Business Administration, Operations Management, or a related discipline; MBA or other advanced degree preferred.
  • 8+ years of experience leading operational transformation, process optimization, business process management, or related initiatives.
  • Demonstrated success driving large-scale transformation programs that improve efficiency, scalability, and business performance.
  • Strong understanding of Group Purchasing Organization (GPO) business models, value drivers, and market dynamics.
  • Lean, Six Sigma (Green Belt or Black Belt), or similar process improvement certification preferred.
  • PMP or comparable project management certification preferred.
  • Experience leveraging CRM platforms and technology solutions to streamline processes and support business growth.
  • Exceptional analytical, strategic thinking, and problem-solving capabilities with a data-driven approach to decision-making.
  • Proven ability to influence and partner with stakeholders at all levels, translating complex concepts into actionable solutions.
  • Outstanding communication, collaboration, and change management skills.
  • Ability to thrive in a fast-paced, growth-oriented environment while successfully managing multiple priorities and competing deadlines.
  • Passion for continuous improvement and delivering an exceptional client and employee experience through operational excellence.
Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minumum Management Experience - 5 years

Minimum Functional Experience - 5 years 

Employment Type: FULL_TIME

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