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Remote Operations Support Jobs in Chicago, IL (NOW HIRING)

Sterling Engineering Inc.

Director of IT

Chicago, IL · On-site +1

... remote users. * Partner with operational technology teams to support secure IT/OT integration strategies. End User Technology & Collaboration * Oversee enterprise endpoint management, mobile ...

360 IT Professionals

Remote Devops Engineer

Chicago, IL · Remote

$54.25 - $74.50/hr

Work in a DevOps model to define, develop, maintain and support products * Define and conform to continuous deployment and continuous integration * Interprets internal/external business issues and ...

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All JobsRemote Operations Support JobsRemote Operations Support Jobs in Chicago, IL

Remote Operations Support information

See Chicago, IL salary details

$14

$26

$37

How much do remote operations support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote operations support in Chicago, IL is $26.80, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $32.45 per hour, depending on experience, location, and employer.

What is a Remote Operations Support role?

A Remote Operations Support role involves assisting an organization’s operations from a remote location, often through digital communication tools. Responsibilities typically include monitoring workflows, troubleshooting issues, coordinating with on-site teams, and ensuring that business processes run smoothly. This role is essential for companies with distributed teams or those that operate across multiple locations. Strong organizational, communication, and problem-solving skills are important for success in this position. Remote Operations Support professionals help maintain efficiency and continuity of operations, even when physical presence is not possible.

What are the key skills and qualifications needed to thrive as a Remote Operations Support specialist, and why are they important?

To thrive as a Remote Operations Support specialist, you need strong organizational, problem-solving, and communication skills, often supported by experience in administrative or technical support roles. Familiarity with remote collaboration tools, ticketing systems, and platforms like Slack, Zoom, or Microsoft Teams is typically required. Proactivity, attention to detail, and the ability to manage time independently are essential soft skills for this position. These abilities ensure seamless remote operations, efficient issue resolution, and effective support for distributed teams.

What are some common challenges faced by Remote Operations Support professionals, and how can they be addressed?

Remote Operations Support professionals often encounter challenges such as coordinating across different time zones, maintaining effective communication with distributed teams, and managing multiple support requests simultaneously. To address these, it's important to establish clear protocols for communication, leverage collaboration tools like Slack or Microsoft Teams, and prioritize tasks using ticketing systems. Regular virtual check-ins and a structured workflow can help ensure alignment and efficient problem-solving, even when working remotely.

What is the difference between Remote Operations Support vs Remote Customer Service Representative?

AspectRemote Operations SupportRemote Customer Service Representative
Required CredentialsBasic technical skills, industry-specific knowledgeCommunication skills, customer service experience
Work EnvironmentSupport teams, technical platforms, internal systemsCustomer interaction, call centers, chat platforms
Employer & Industry UsageIT, logistics, manufacturing, tech companiesRetail, telecom, e-commerce, service industries
Common Search & ComparisonOften compared for support roles involving technical or operational tasksCompared for roles focused on customer interaction and service

Remote Operations Support and Remote Customer Service Representative roles differ mainly in their focus and skill requirements. Operations support emphasizes technical knowledge and internal process support, while customer service roles prioritize communication and customer interaction. Both are vital in remote work environments across various industries.

What are the most commonly searched types of Operations Support jobs in Chicago, IL? The most popular types of Operations Support jobs in Chicago, IL are:
Infographic showing various Remote Operations Support job openings in Chicago, IL as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Nights. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $55,754 per year, or $26.8 per hour.
Director of IT

Director of IT

Sterling Engineering Inc.

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision

Posted 12 days ago

Job description

Title: Director of IT – (Manufacturing and Industrial) Infrastructure and Delivery
Location: Chicago, IL
Hire Type: Direct
Compensation: $187,000 - $250,000
Bonus/ Incentives/ Stock Options: ESOP
Benefits: Very competitive health insurance: variety of medical coverage options including PPO, EPO, HDHP, with HAS and HMO (Dental, Vision
Must have Skill Set: Occasional Travel
Overview:
A leading industrial manufacturing organization is seeking a Director of IT Infrastructure & Service Delivery to lead enterprise infrastructure strategy, architecture, operations, and continuous improvement initiatives. This executive leadership role is responsible for ensuring the reliability, security, scalability, and performance of technology platforms that support business operations, digital transformation initiatives, and long-term organizational growth.
The ideal candidate will combine strong technical expertise with business acumen and leadership experience, serving as a strategic partner to executive stakeholders while leading high-performing infrastructure and service delivery teams.
Job Duties:
Infrastructure Strategy & Architecture
  • Develop and execute enterprise infrastructure and service delivery roadmaps aligned with business objectives.
  • Lead architecture, governance, and optimization of hybrid IT environments, including on-premises, private cloud, and public cloud platforms.
  • Establish infrastructure standards and reference architectures for compute, storage, networking, cloud, and endpoint technologies.
  • Drive technology lifecycle management, modernization initiatives, and infrastructure transformation efforts.
  • Support business expansion, acquisitions, and technology integration projects.
Infrastructure & Cloud Operations
  • Oversee enterprise infrastructure operations, including servers, storage, virtualization, backup, recovery, and high-availability environments.
  • Lead cloud strategy and adoption across Azure, AWS, and hybrid cloud environments.
  • Govern cloud architecture, security, identity integration, networking, and cost optimization initiatives.
  • Ensure infrastructure supports critical enterprise applications, analytics platforms, and operational technologies.
  • Drive capacity planning, performance optimization, and operational excellence.
Network & Connectivity
  • Lead enterprise network architecture and operations, including LAN/WAN, wireless, SD-WAN, and remote connectivity solutions.
  • Ensure secure and reliable connectivity across multiple facilities, distribution operations, engineering sites, corporate offices, and remote users.
  • Partner with operational technology teams to support secure IT/OT integration strategies.
End User Technology & Collaboration
  • Oversee enterprise endpoint management, mobile technologies, virtual desktop environments, and remote access solutions.
  • Manage collaboration and productivity platforms, including messaging, conferencing, file services, and workplace technologies.
  • Drive automation, self-service capabilities, and technology standardization to enhance the user experience.
IT Service Delivery & Operations
  • Lead enterprise IT service management functions utilizing ITIL best practices.
  • Oversee incident, problem, change, request, asset, and configuration management processes.
  • Ensure high service availability and operational support for business-critical environments.
  • Establish and measure service performance through KPIs, SLAs, and operational metrics.
  • Lead major incident response and continuous service improvement initiatives.
Cybersecurity, Risk & Compliance
  • Partner with Information Security leadership to embed security into infrastructure design and operations.
  • Support identity management, endpoint security, network security, backup, disaster recovery, and business continuity initiatives.
  • Ensure compliance with applicable cybersecurity and operational standards.
  • Strengthen organizational resilience through risk reduction and recovery planning.
Identity & Endpoint Management
  • Lead enterprise identity and access management strategy across on-premises, cloud, and SaaS platforms.
  • Oversee Microsoft Entra ID (Azure AD), MFA, conditional access, privileged access management, and identity lifecycle processes.
  • Manage Microsoft Intune and endpoint management technologies, including device compliance, patch management, application deployment, and remote support.
  • Support zero-trust security initiatives and secure workforce access strategies.
Financial, Vendor & Team Leadership
  • Manage infrastructure budgets, cloud spend, contracts, and strategic vendor relationships.
  • Negotiate service agreements and ensure vendor performance aligns with business objectives.
  • Lead, mentor, and develop infrastructure and service delivery teams.
  • Foster a culture of accountability, operational excellence, innovation, and continuous improvement.
  • Serve as a trusted advisor to business leaders and translate business needs into technology solutions.
Qualifications:
Required
  • Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related field; equivalent experience considered.
  • 10+ years of IT experience, including significant leadership experience managing enterprise infrastructure and operations teams.
  • Deep expertise in enterprise infrastructure technologies, cloud platforms, networking, service delivery, and IT operations.
  • Strong understanding of hybrid cloud environments, cybersecurity principles, identity management, and enterprise service management.
  • Proven experience leading large-scale technology initiatives and cross-functional teams.
  • Strong business acumen, financial management, communication, and stakeholder engagement skills.
  • Experience managing vendor relationships, technology budgets, and strategic roadmaps.
  • Ability to travel as needed.
Preferred
  • Master's degree in Information Systems, Computer Science, Engineering, Business Administration, or related field.
  • Experience supporting manufacturing, industrial, or multi-site operational environments.
  • ITIL and/or cloud platform certifications.
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information