Remote Operations Manager Jobs in Surprise, AZ (NOW HIRING)

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Facilities Manager - Financial Services Retail Portfolio
This is a 100% remote position; however, candidates MUST reside in either New Mexico, Arizona or Colorado and conduct monthly site visits within the portfolio.
Transform the Future of Retail Banking Operations! Join our dynamic team as a Facilities Manager overseeing an impressive portfolio of 50-60 retail branches across the Southwest. You'll serve as the primary operational contact for daily branch management, driving excellence across a diverse retail portfolio in a fast-paced financial services environment.
This exciting remote opportunity offers direct reporting to our Senior Facility Manager and the chance to make a real impact on customer-facing locations. We're seeking a proactive, results-driven professional with a passion for operational excellence.
Here is some of what you will do:
• Financial Analysis & Reporting: Conduct accurate budget analysis, forecasting, and variance reporting with clear interpretation of results
• Budget Management: Develop and maintain operating and capital budgets, track savings and cost avoidance initiatives
• Vendor Sourcing & Evaluation: Assess service levels, right-size operations with client approval, and develop sourcing plans including MWDBE bidders
• RFP/RFQ Support: Collaborate with the Sourcing Manager on procurement processes to meet client objectives
• Workflow & SLA Management: Monitor operations to ensure timely completion within established service level agreements and exceed customer satisfaction ratings
• Third-Party & Engineering Coordination: Partner with providers and engineering teams for scheduled preventive maintenance and process adherence
• Compliance & Auditing: Ensure all facilities meet compliance standards and pass management/operations audits
• Best Practices Implementation: Execute facility inspections (virtual/in-person), implement value-added measures, and maintain consistent service delivery
• Team Leadership & Training: Exhibit strong leadership, ensure required training completion, and foster a high-performing team culture
• Client Communication & Service: Maintain effective communication protocols, respond promptly to inquiries, and actively participate in meetings while promoting innovation and performance excellence
Here is who we are looking for:
Required
• Facilities Management Expertise: Proven experience in facilities management with strong people management skills and leadership capabilities
• Leadership & Communication Excellence: Strong organizational, management, and supervisory skills with exceptional verbal, written, and presentation abilities to effectively matrix manage technical and administrative staff across multiple facility functions
• Technical Proficiency: Proficient in MS Office, MS SharePoint, and CMMS systems, with knowledge of real estate, telecommunications, furniture, accounting, and building systems preferred
• Vendor & Operations Management: Proven ability to oversee vendor performance during standard and off-hours (including weekends) while managing multiple facilities with diverse operational requirements
Preferred
• A bachelor's degree or equivalent work experience in Facilities Management with a management/technical emphasis is required; an MBA is a plus.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
93,060.00 - 113,960.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote -Albuquerque, NM, Denver, CO, Phoenix, AZ
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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