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Remote Onsite It Support Technician Jobs in Waterloo, ON

With our technology, feed mills, commercial grain handling facilities, and protein producers are ... For more information visit www.binsentry.com We are seeking a Field Operations Coordinator ...

... Technicians. Responsibilities include, but are not limited to: * Working on a construction site to ... Leading edge technology, engineering support, specialized construction methods and innovative ...

Biologist

Guelph, ON · On-site +1

CA$50K - CA$70K/yr

Environmental field support during construction activities, conducting construction monitoring ... Remote First Aid training is an asset but not required. Experience * 1-3 years work experience in ...

... management technologies to execute at a high level. Location: This is a remote role, open to ... Compensation information provided is a good faith estimate for this position only. Factors that may ...

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Remote Onsite It Support Technician information

What is the difference between Remote Onsite IT Support Technician vs Help Desk Technician?

AspectRemote Onsite IT Support TechnicianHelp Desk Technician
Work EnvironmentProvides support both remotely and onsite at client locationsPrimarily remote, with some on-site support
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
ResponsibilitiesDiagnoses hardware/software issues, installs equipment, onsite troubleshootingResponds to user tickets, remote troubleshooting, basic support
Industry UsageIT service providers, corporate IT departmentsHelp desk support in various industries

The main difference is that Remote Onsite IT Support Technicians handle both remote and on-site support, often troubleshooting hardware and network issues directly at client locations. Help Desk Technicians primarily provide remote support via phone or ticket systems, focusing on software and user issues. Both roles require similar certifications but differ mainly in work environment and scope of support.

What are the most commonly searched types of Onsite It Support Technician jobs in Waterloo, ON? The most popular types of Onsite It Support Technician jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Remote Onsite It Support Technician jobs? Cities near Waterloo, ON with the most Remote Onsite It Support Technician job openings:
Support Engineer - DevOps Products

Support Engineer - DevOps Products

Targeted Talent

Waterloo, ON • Remote

Full-time

Posted 12 days ago


Job description

Support Engineer – DevOps Products

Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.


Job Description:

  • Providing effective customer service to customers using in-depth knowledge of company products
  • Collaborate with other teams to meet and exceed customer service expectations
  • Troubleshoot installation and testing problems across multiple programming languages and build environments.
  • Help customers find product solutions.
  • Escalate issues to Support Manager based on the severity of the issue
  • Update user documentation.
  • Providing excellent customer service and product knowledge to maintain customer satisfaction.
  • Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills:

  • Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
  • Strong development skills including; Test automation, Mobile and Web development testing methods
  • Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
  • Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
  • Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
  • Knowledge of and hands-on experience with remote troubleshooting technologies
  • Strong written, verbal and presentation skills
  • Strong problem solving and analytical skills
  • Strong ability to work independently and within a team
  • Ability to multi-task across multiple products within different technology platforms
  • English and German fluency both written and spoken, English required, English/German preferred
  • Ability to work an 8 hour shift within the business hours of CEST

Required Experience:

  • 2 years development experience with an emphasis on application testing and scripting
  • 2 years experience in a customer facing role with a SaaS software/application development company
  • 1 year experience with technical documentation writing

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About Targeted Talent

Sourced by ZipRecruiter

Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA