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Remote Online Order Processing Jobs in Maryland (NOW HIRING)

XACT

Customer Service Specialist - MD

Baltimore, MD · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... order process. You'll use your empathy, resourcefulness, and problem-solving skills to deliver ...

Liveops

Remote Customer Service Agent

Waldorf, MD · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Hyattsville, MD · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Annapolis, MD · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Laurel, MD · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Bowie, MD · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Parkville, MD · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Salisbury, MD · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Bethesda, MD · Remote

$16.50 - $22.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Upper Marlboro, MD · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Hagerstown, MD · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Glen Burnie, MD · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Germantown, MD · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Application & Certification Process * Complete an online application. * Pass a background check ...

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Showing results 21-40

All JobsOnline Order Processing JobsRemote Online Order Processing JobsRemote Online Order Processing Jobs in Maryland

Remote Online Order Processing information

What is remote online order processing?

Remote online order processing is a job where individuals handle customer orders for products or services via the internet, usually from home or another remote location. This role typically involves reviewing incoming orders, ensuring payment is complete, updating inventory systems, and coordinating with shipping or fulfillment teams. Attention to detail, strong communication skills, and familiarity with e-commerce platforms are important for success in this position. Many businesses hire remote order processors to streamline their online sales operations and provide timely service to customers.

What skills and qualifications are needed for remote online order processing?

To thrive as a Remote Online Order Processing Specialist, you need strong attention to detail, data entry accuracy, and familiarity with e-commerce workflows, generally supported by a high school diploma or equivalent. Proficiency with order management systems, inventory tracking software, and CRM platforms is typically required. Excellent organizational skills, clear written communication, and the ability to work independently are important soft skills in this role. These competencies ensure efficient, error-free order fulfillment and a positive customer experience in a remote setting.

What are common challenges in remote online order processing, and how can they be managed?

One common challenge in a Remote Online Order Processing role is managing high volumes of orders during peak times while ensuring accuracy and timely fulfillment. Staying organized and using order management software effectively can help reduce errors. Additionally, remote workers may face communication barriers with team members or other departments; proactively using chat tools and regular check-ins can maintain smooth collaboration. Adapting to changing product information or policies quickly is also important, so staying updated through company resources is key.

What is the difference between Remote Online Order Processing vs Remote Customer Service Representative?

AspectRemote Online Order ProcessingRemote Customer Service Representative
Primary RoleProcessing and managing online orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, providing support, and resolving issues
Required SkillsOrder management, data entry, basic product knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentOnline platforms, order management systemsCustomer communication channels, CRM software
Common CertificationsNone typically required, but familiarity with order systems helpsCustomer service certifications beneficial

While both roles involve remote work and customer interaction, Remote Online Order Processing focuses on managing and fulfilling online orders, whereas Remote Customer Service Representatives handle customer inquiries and support. Both roles require strong communication skills, but their daily tasks and tools differ significantly.

What are popular job titles related to Remote Online Order Processing jobs in Maryland?

For Remote Online Order Processing jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Remote Online Order Processing jobs in Maryland look for?

The top searched job categories for Remote Online Order Processing jobs in Maryland are:

What cities in Maryland are hiring for Remote Online Order Processing jobs?

Cities in Maryland with the most Remote Online Order Processing job openings:

Remote Online Order Processing jobs near you
Infographic showing various Remote Online Order Processing job openings in Maryland as of August 2026, with employment types broken down into 83% Full Time, 6% Temporary, and 11% Contract. Highlights an 100% Remote job distribution.

Customer Service Specialist - MD

XACT

Baltimore, MD • On-site, Remote

$14.99 - $15/hr

Full-time

Dental, Vision, Life, PTO

Re-posted 5 days ago

Key responsibilities

  • Assist customers via phone, email, and live chat with product selection, order questions, and related issues.

  • Communicate with other departments to ensure timely order processing and delivery.

  • Maintain accurate records of customer interactions and contribute to projects supporting company growth.

Job description

This is a remote position.

Customer Service Specialist – Make a Difference for Our Customers Every Day

Position Overview:

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Service Specialist, you’ll play a key role in helping customers achieve their goals, whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.

XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, UT, and TX. Please check back later for availability in your state.

What You’ll Do:

● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
● Communicate clearly with other departments to ensure timely order processing and delivery
● Meet established performance metrics and continually set goals for professional growth
● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
● Stay informed with company updates so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth

Who You Are:

● Someone who truly gets excited about making customers happy through understanding and solving their problems
● A problem-solver who is motivated to find solutions and create positive outcomes
● A great communicator who can connect, empathize, and build trust with customers
● A great listener who can connect with customers and understand their needs
● Organized and detail-oriented, ensuring every customer’s request is handled effectively
● Energetic, adaptable, and excited to learn and grow in a fast-paced environment

What You Bring:

● High school diploma or equivalent; some college coursework is a plus
● Prior customer service experience is ideal, but we’re happy to train the right candidate
● Strong communication, interpersonal, and decision-making skills
● A proactive, positive attitude with a focus on solutions and customer satisfaction
● Ability to multitask and prioritize in a fast-paced environment
● Comfortable using technology and troubleshooting technical issues.
● Ability to type at a minimum 40 WPM


Requirements

Physical Requirements:

● Ability to remain in a stationary position for prolonged periods while working at a computer
● Ability to communicate effectively with customers over the phone
● Must be able to perform repetitive tasks, such as typing, with attention to detail

Technical Requirements:

● High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.
● Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you.
● A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program.
● A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
● A wired network connection (wireless is not permitted) ● A webcam, for training, compliance, and collaboration purposes.
● An approved-brand USB headset for VOIP (Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series).
● A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.


Benefits

Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.

Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.

Full-time team members are eligible to join our company group plan through Aetna, once eligibility requirements are met.

Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.

We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.

In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.

Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.

We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.