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Remote Offshore Training Jobs (NOW HIRING)

Pavago

Senior Customer Service Lead & Trainer

... remote teams, built training systems, and improved performance - this role is built for you. What You'll Own Team Leadership & Performance Management (Core Responsibility) * Lead and manage offshore ...

Cardinal Culinary Services

Offshore Cook

Alvin, TX · Remote

We have new exciting opportunities for remote chefs. MAKE MORE MONEY AND GET MORE TIME OFF! We are ... Team player Assistance is available for obtaining needed certifications and training. If you're ...

Marsh & McLennan Companies, Inc.

$93K - $173K/yr

This position is fully remote and can be located anywhere in the US. A day in the life. As our ... Enable training and knowledge transfer for offshore teams * Support system conversions and process ...

Marsh & McLennan Companies, Inc.

$93K - $173K/yr

Enable training and knowledge transfer for offshore teams * Support system conversions and process ... LI-Remote The applicable base salary range for this role is $93,100 to $173,400. The base pay ...

HealthEdge

Director, Performance Integrity Office

$170K - $184K/yr

Ensure offshore teams have equal access to training, documentation, and support as onshore teams ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...

HealthEdge

Director, Performance Integrity Office

$170K - $184K/yr

Ensure offshore teams have equal access to training, documentation, and support as onshore teams ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...

Marsh & McLennan Companies, Inc.

$37K - $70K/yr

This position is fully remote and can be located any where in the US. A day in the life. As our ... College Degree or equivalent education, training and work-related experience * Three years of ...

Marsh & McLennan Companies, Inc.

$56K - $104K/yr

This position is fully remote and can be located anywhere in the US. A day in the life. As our ... College Degree or equivalent education, training and work-related experience * Five years of ...

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How much do remote offshore training jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote offshore training in the United States is $42.21, according to ZipRecruiter salary data. Most workers in this role earn between $27.88 and $53.85 per hour, depending on experience, location, and employer.
What cities are hiring for Remote Offshore Training jobs? Cities with the most Remote Offshore Training job openings:
What are the most commonly searched types of Offshore Training jobs? The most popular types of Offshore Training jobs are:
What states have the most Remote Offshore Training jobs? States with the most job openings for Remote Offshore Training jobs include:
Remote Offshore Training jobs near you
Infographic showing various Remote Offshore Training job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 5% Internship, 84% Full Time, 1% Part Time, and 8% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $87,800 per year, or $42.2 per hour.

Senior Customer Service Lead & Trainer

Pavago

Remote

Full-time

Posted 25 days ago

Job description

Senior Customer Service Lead & Trainer (Team Leadership, QA & Training) - Remote EST
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)
About the Role
We're hiring a Senior Customer Service Lead & Trainer to lead, coach, and scale a remote customer service team supporting U.S.-based customers.
This is not just a supervisory role - you will own team performance, training systems, and service quality.
You'll be responsible for turning a group of agents into a high-performing, consistent, and accountable team.
If you've led remote teams, built training systems, and improved performance - this role is built for you.
What You'll Own
Team Leadership & Performance Management (Core Responsibility)
  • Lead and manage offshore customer service agents
  • Monitor team KPIs and daily performance
  • Provide structured coaching and feedback
  • Handle escalations and complex customer issues
  • Drive accountability and performance improvement

Training & Onboarding (Critical)
  • Own onboarding process for all new hires
  • Develop and maintain:
    • Training materials
    • SOPs
    • Call scripts
  • Conduct:
    • Call reviews
    • Quality audits
    • Coaching sessions
  • Ensure new hires ramp quickly and effectively

Quality Assurance & Customer Experience
  • Maintain high standards across:
    • Phone support
    • Email/chat channels
  • Ensure consistency in tone, accuracy, and service quality
  • Improve CSAT and customer experience outcomes
  • Standardize service delivery across the team

Operations & Process Improvement
  • Identify gaps in workflows and customer experience
  • Work cross-functionally to improve systems and processes
  • Reduce escalations through better training and systems
  • Build scalable support processes

Tools, Reporting & Documentation
  • Use customer service platforms and VOIP systems
  • Track and report on:
    • CSAT
    • Response times
    • Resolution rates
    • Agent productivity
  • Ensure accurate documentation and SOP adherence

What Makes You a Strong Fit
  • You are a leader first, not just a manager
  • You know how to coach and improve people
  • You care deeply about customer experience and quality
  • You are structured, organized, and process-driven
  • You stay calm and decisive under pressure

Required Experience & Skills
  • 10+ years experience in customer service leadership
  • Proven experience managing remote/offshore teams
  • Strong English communication (verbal + written)
  • Experience with:
    • Customer support platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)
    • VOIP/call systems
  • Strong ability to manage priorities in a remote environment

Nice to Have
  • Experience supporting U.S.-based customers
  • Background in:
    • Facility management
    • Energy
    • Tech-enabled services
  • Experience in:
    • Startups
    • Scaling teams
  • Experience building training programs from scratch

What a Typical Day Looks Like
  • Review team performance and KPIs
  • Coach agents and provide feedback
  • Conduct call reviews and QA checks
  • Support onboarding and training sessions
  • Handle escalations and complex cases
  • Collaborate with internal teams on improvements

In short:
You ensure the team performs at a high, consistent level - every day.
Key Metrics (KPIs)
  • Customer satisfaction (CSAT) and service quality
  • Team productivity and performance metrics
  • Training effectiveness and onboarding success
  • Escalation resolution speed and quality
  • Process adherence and consistency

Why This Role Stands Out
  • High ownership of team performance and outcomes
  • Direct impact on customer experience and retention
  • Opportunity to build and scale training systems
  • Leadership visibility and influence across operations
  • Growth path into senior operations or CX leadership roles

Interview Process
  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Assessment (training/QA scenario)
  • Client Interview
  • Offer & Onboarding

Apply Now
If you:
  • Have led remote customer service teams
  • Know how to coach, train, and improve performance
  • Thrive in fast-paced, high-accountability environments

This role is a strong fit.

Apply