Job Summary
Our Greater Philadelphia area client is looking for an Healthcare Production Support Lead. Step into a role where your leadership, technical depth, and healthcare impact truly matter-own critical clinical systems, guide a high-performing global team, and be the person who keeps mission-essential data flowing when it counts most, for an organization that is leading the Payer space (Population Health Management, Medicaid/Medicare).
Position Description:
• Monitoring and hands-on coding most of the day to ensure the issues are working well.
o 60% Production Support/Monitoring
o 40% Development in .Net and SSIS as needed
• Oversee production stability, high-priority workflows, and time-sensitive operations, including early-morning through evening processing and SLA-critical activities
• Partner closely with business groups, compliance, and customer-facing teams to understand needs, lead conversations, and drive issue resolution and system improvements
• Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems
Requirements
Required Skills:
• 7+ years experience must be able to be both technical and functional - monitoring, and also debugging code.
- 60% Production Support/Monitoring
- 40% Development in .Net and SSIS as needed
• Hands-on experience with SSIS, .NET, C# for modification to code as needed
• Production Support for incident resolution
• Understand technicalities of batch interfaces
• Excellent communication - to report up to leadership in a proper format
• 7+ years working with healthcare technology platforms
• Understand SOPs, create SOPS (Standard Operating Procedures)
• Work with the appropriate team to make sure these issues get resolved
• Experience with data integrations, ETL pipelines, and real-time system interactions
• Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems
• Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments
• Available any time from 7am to 10pm during the time that jobs are running
Bonus Skills:
• Azure Cloud experience highly preferred