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Remote Non Phone Customer Service Jobs in Springville, UT

Caselle

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

... phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most ... flexible hybrid or remote work options. Most importantly, you'll be part of an innovative ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$35K - $70K/yr

... service throughout the booking process. If you're organized, enjoy helping others, and thrive in a ... Respond to customer inquiries by phone, email, and online communication platforms * Research ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

... service throughout the booking process. If you#39;re organized, enjoy helping others, and thrive in ... Respond to customer inquiries by phone, email, and online communication platforms * Research ...

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Remote Non Phone Customer Service information

See Springville, UT salary details

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How much do remote non phone customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote non phone customer service in Springville, UT is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.70 per hour, depending on experience, location, and employer.

What is a remote non phone customer service?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are some common challenges faced in remote non phone customer service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive in remote non phone customer service, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are popular job titles related to Remote Non Phone Customer Service jobs in Springville, UT?

For Remote Non Phone Customer Service jobs in Springville, UT, the most frequently searched job titles are:

What job categories do people searching Remote Non Phone Customer Service jobs in Springville, UT look for?

The top searched job categories for Remote Non Phone Customer Service jobs in Springville, UT are:

What cities near Springville, UT are hiring for Remote Non Phone Customer Service jobs?

Cities near Springville, UT with the most Remote Non Phone Customer Service job openings:

Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Springville, UT as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,636 per year, or $21.5 per hour.

Customer Service Representative (Remote)

Draper, UT • On-site, Remote

Village Capital & Investment
Finance and Insurance • 51 - 200 employees
Learn more about Village Capital & Investmentexternal

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

Position: Customer Service Representative
Location: Remote
Job Type: Full-Time
Company: Village Capital & Investment LLC
About Us
Village Capital & Investment LLC is a nationwide mortgage lender specializing in FHA, VA, and USDA loans. We are dedicated to providing a quick, efficient, and high-quality mortgage loan process to our customers and partners. Headquartered in Henderson, NV, we work with loan originators, brokers, and correspondents to offer competitive rates and exceptional service.
Job Summary
Village Capital & Investment LLC is seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service. This position is based in Henderson, NV with remote opportunities for candidates residing in North Carolina, South Carolina, Alabama, or Georgia.
Responsibilities
  • Receive inbound calls from current and potential clients
  • Make outbound calls to follow up on issue resolution
  • Assist customers with basic mortgage needs and aim for one-call resolution
  • Build rapport and engage in meaningful conversations to support the client's mortgage needs
  • Partner with internal and external departments to resolve customer issues
  • Maintain confidentiality and uphold company standards

Benefits
  • Competitive starting wage
  • Medical, Dental, and Vision insurance
  • 401(k)
  • 1 week of paid training
  • Daytime schedule: 8:00 AM - 5:00 PM, Monday-Friday
  • Full-time consistent schedules
  • Overtime opportunities available

Requirements
  • High school diploma or equivalent (Preferred)
  • 1 year of computer skills (Preferred)
  • 1 year of customer service experience (Preferred)
  • Excellent phone etiquette
  • Ability to remain composed during stressful situations
  • Strong work ethic and attention to detail
  • Proficiency in Excel, Word, Gmail, Google tools, etc.
  • Teachable, personable, outgoing, and dependable
  • Strong organizational skills
  • Exceptional verbal and written communication skills
  • Commitment to confidentiality
  • Always seeking to improve

Shifts Available
  • 8-hour shift
  • Day shift
  • Morning shift

In Summary:
If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!

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