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Remote Non Phone Customer Service Jobs in Maple Ridge, BC

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...

Globe Life Insurance

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Entry Level Insurance Sales Representative (Work From Home)

Vancouver, BC · Remote

CA$60K - CA$80K/yr

Connect with prospective clients through phone and virtual appointments * Learn about clients ... Continue developing sales, communication, and customer service skills What We Provide * 100% Remote ...

Canals

Customer Success Manager

Vancouver, BC · Remote

If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical ... Good ideas can come from anywhere, and people are trusted to make things happen. * We're remote ...

MineARC Systems

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Electrical Service Technician

Surrey, BC · Remote

$70K - $100K/yr

... Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent ...

Snap Dental Lab LLC

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Dental Specialist - Account Manager (Remote, Full-Time)

Vancouver, BC · Remote

$2K - $3K/mo

Track account performance and activity using CRM tools * Identify opportunities to expand services ... Strong English communication skills (phone, email, messaging) * Comfortable working remotely and ...

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Remote Non Phone Customer Service information

What is a Remote Non Phone Customer Service job?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in the Remote Non Phone Customer Service position, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in Remote Non Phone Customer Service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are popular job titles related to Remote Non Phone Customer Service jobs in Maple Ridge, BC? For Remote Non Phone Customer Service jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Non Phone Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Remote Non Phone Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Non Phone Customer Service jobs? Cities near Maple Ridge, BC with the most Remote Non Phone Customer Service job openings:
Remote Non Phone Customer Service jobs near you

Account Manager - Canada Remote

EventMobi

Vancouver, BC • Remote

Other

Medical, Dental, Life

Posted 6 days ago

Job description

Salary: Up to $105K CAD OTE

** EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate EST working hours.


WHY YOU SHOULD JOIN US?


Are you ready to take your Sales career to the next level? Do bigger deals, negotiate more strategic contracts? As an integral part of an all-star Sales team in North America, the AM is the primary owner of our existing client business.


Working closely with the Event Success team (Customer Success), you will be responsible for proactively engaging with each of your assigned customers every month - regularly providing product demos, educating them on new services, gathering feedback & ensuring their overall event success in order to drive account growth and retention YoY.


Your mission? Land & expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers.


WHAT YOUR WORK WILL FOCUS ON:


  • Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
  • Build long-term relationships with 150+ accounts by conducting regular account-level debriefs, product demos & check-in calls
  • Prospect for growth opportunities within your existing client base through referral and other networking initiatives
  • Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts
  • Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager
  • Effectively communicate and collaborate with the Customer Success &Support teams to ensure client satisfaction
  • Actively participate and contribute to team meetings, Slack discussions & 1:1s
  • Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts


YOUR QUALIFICATIONS:


  • 3-4 years experience in B2B Sales
  • Prior outbound or prospecting experience is a plus!
  • A track record of achieving and/or exceeding targets through upsell and growth
  • Unbeatable listening skills. Its one thing to talk, its another to listen. You will need to hone in on what the customer is truly asking for, and be able to reflect back.
  • Extensively worked within CRM such as HubSpot or Salesforce
  • Obtained a Bachelor's degree or equivalent


YOU ARE:


  • An outstanding communicator. You will be connecting with customers and EM team members constantly. You will need to be well-spoken and meticulous in all communications.
  • Adaptable to change - you see ambiguity as an opportunity to grow, ask questions or innovate
  • Organized & proactive - you follow through on time and with a high degree of professionalism
  • Solution-oriented - you see challenges as opportunities to delight your customer & to rise above


WHAT WILL YOU GET FROM EVENTMOBI?


  • Compensation: OTE up to $105K CAD + Stock Options + Benefits
  • Time-Off: 3-weeks vacation + 1 week Sick Days + 3-summer days + your birthday is a holiday (seriously! log-off and hang out with the fam or go do something fun) + opportunities to meet your co-workers in person throughout the year
  • Benefits: Dental, Health, Life, Mental Health Consultations (GreenShields+)
  • Tools: Top of the line hardware and the best collaboration software for remote work so you can be as productive as possible while working from home
  • The Best Coworkers Ever: If you ask anyone that has worked at EventMobi, they will tell you that their fellow Mobiers are the best part of their experience! Don't underestimate the positive impact of caring co-workers have on your everyday happiness.


REMOTE WORKSPACE REQUIREMENTS:


  • You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is a vital requirement for doing your best work!
  • You have a reliable internet connection capable of participating in video calls, with at least 30Mbps download speed


ABOUT EVENTMOBI


We're focused on building the most comprehensive event management platform to help conference organizers create engaging event experiences. We believe live events bring people together and enable positive change. Over 30,000+ events in 70+ countries from major brands such as Shoppers Drug Mart, amazing non-profits such as American Psychiatric Nurses Association and Canadian Real Estate Association have trusted EventMobis suite of software technology to manage their events and engage their attendees.


If you are interested in seeing EventMobi in action, check out some of the videos below:


  • The Experience Manager Platform
  • The EventMobi Mobile Event App
  • The Product Tour
  • Top brands and organizations from around the world have used EventMobis event app technology to create incredible event experiences - hear directly from our customers.



EventMobi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.