ZipRecruiter

Log In

2

Remote Non Phone Customer Service Jobs in Decatur, TX

HMG Careers

Remote Sales and Service Advisor

Azle, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Alvord, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Decatur, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Rhome, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Bellevue, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

previous page

Showing results 41-60

All JobsNon Phone Customer Service JobsRemote Non Phone Customer Service JobsRemote Non Phone Customer Service Jobs in Decatur, TX

Remote Non Phone Customer Service information

See Decatur, TX salary details

$10

$20

$31

How much do remote non phone customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote non phone customer service in Decatur, TX is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.79 per hour, depending on experience, location, and employer.

What is a Remote Non Phone Customer Service job?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in the Remote Non Phone Customer Service position, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in Remote Non Phone Customer Service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What job categories do people searching Remote Non Phone Customer Service jobs in Decatur, TX look for? The top searched job categories for Remote Non Phone Customer Service jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Remote Non Phone Customer Service jobs? Cities near Decatur, TX with the most Remote Non Phone Customer Service job openings:
Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Decatur, TX as of June 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,903 per year, or $20.6 per hour.
Partner Success Specialist--Tier 1 (Remote)

Partner Success Specialist--Tier 1 (Remote)

Teaching Strategies, LLC

Denton, TX • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Job description

Partner Success Specialist--Tier 1 (Remote)
Department: Partner Success
Employment Type: Full Time
Location: Denton, Texas
Description
Be a Part of our Team!
Join a working family that is dedicated to the mission of the work we do!
Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.
Specific Roles & Responsibilities:
Specific Roles & Responsibilities:
  • Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience
  • Manage implementation and onboarding of all new and renewing partners
  • Understand and anticipate customer's needs
  • Identify decision makers, stakeholders, and users for the customer
  • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
  • Develop product knowledge expertise in order to guide customers to realize value quickly
  • Project manage new client implementations via email, phone, and web-based tools
  • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
  • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
  • Identify churn risks and develop proactive plans to increase customer retention.
  • Conduct onboarding webinars for multiple customers with expert presentation skills.
  • Performance will be measured by overall customer satisfaction metrics as well as retention rates.
  • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.
  • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success
  • Work with the Support and development teams on improving the product based on customer feedback
  • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.

Qualifications:
  • Experience with Teaching Strategies products and services highly preferred
  • 2-4 years of experience in Customer Support, Customer Success, Onboarding/ Implementation or Account Management with examples of success
  • Bachelor's Degree in business, education or other related areas required
  • Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management).
  • Experience with Salesforce or another CRM solution is highly desired
  • Superior organizational capabilities and time management skills are a must
  • Must have proven track record and capabilities for delivering excellent customer experiences
  • Must have strong analytical, problem solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Effective organizational skills
  • Effective presentation skills

Why Teaching Strategies
At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.
Let's open the door to your career at Teaching Strategies!
Some additional benefits & perks while working with Teaching Strategies
Teaching Strategies offers our employees a robust suite of benefits and other perks which include:
  • Competitive compensation package
  • Employee Equity Appreciation Program
  • Health and wellness insurance benefits
  • 401k with employer match
  • Flexible work environment
  • Unlimited paid time off (which includes paid holidays and Winter Break)
  • Paid parental leave
  • Tuition assistance, professional development, and opportunities for career growth
  • Best in class technology equipment for every employee
  • Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive.
Equal Employment Opportunity (EEO)
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)

Apply