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Remote Non Phone Customer Service Jobs in Virginia

Liveops

Remote Customer Service Agent

Glen Allen, VA · Remote

$14.75 - $19.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Newport News, VA · Remote

$14 - $18.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Charlottesville, VA · Remote

$15.50 - $20.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Sterling, VA · Remote

$15.25 - $20.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Fredericksburg, VA · Remote

$15.25 - $20.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Ashburn, VA · Remote

$15.75 - $21.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Leesburg, VA · Remote

$15.75 - $21/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Henrico, VA · Remote

$14 - $18.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Woodbridge, VA · Remote

$15.25 - $20.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Portsmouth, VA · Remote

$15 - $20/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Centreville, VA · Remote

$15.25 - $20.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Reston, VA · Remote

$16.25 - $21.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Fairfax, VA · Remote

$15.75 - $21.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Suffolk, VA · Remote

$14.75 - $19.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Chesapeake, VA · Remote

$15 - $20.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Springfield, VA · Remote

$16.25 - $21.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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All JobsNon Phone Customer Service JobsRemote Non Phone Customer Service JobsRemote Non Phone Customer Service Jobs in Virginia

Remote Non Phone Customer Service information

What is a remote non phone customer service?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are some common challenges faced in remote non phone customer service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive in remote non phone customer service, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are popular job titles related to Remote Non Phone Customer Service jobs in Virginia?

For Remote Non Phone Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Non Phone Customer Service jobs in Virginia look for?

The top searched job categories for Remote Non Phone Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Remote Non Phone Customer Service jobs?

Cities in Virginia with the most Remote Non Phone Customer Service job openings:

Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Virginia as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Temporary. Highlights an 100% Remote job distribution.

Customer Care Specialist - Remote $18/Hr + Equipment

MSCCN

Hampton, VA • On-site, Remote

$18/hr

Part-time

PTO

Posted 3 days ago

New

Job description


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This is a remote role, but the following locations are excluded:
Edgewater, CO and Denver, CO California District of Columbia Flagstaff, AZ Illinois Iowa Montana Seattle, WA Rhode Island OCONUS
***This role is listed by the employer as being part time.***
Remote Team Members (RTMs) will process routine and complex inquiries to provide high-quality service to internal and external customers. Customer Care Specialists will provide quality service and support while fielding insurance-related questions via inbound phone calls. This opportunity is 100% remote, and equipment is provided. Employment is contingent upon successful completion of a background check.
Handles inquiries involving group life, disability, and absence, including claims, medical underwriting, and continuation of coverage
Handles first notices of loss for group life, disability, and absence claims via telephone and non-phone channels of work
Interacts with internal/external business partners, including insureds and claimants
Meets established departmental quality, service, phone metric, and productivity objectives
Prepares documents, communications, and other materials using established formats and standard software
Resolves standard and complex inquiries and problems, escalating as needed
Follows procedures to ensure adherence to the company's risk and compliance policies
Provides feedback and recommendations to the team to improve the quality of customer care
Performing other duties as assigned
#LI-Remote
Additional Qualifications/Responsibilities
Must Haves:
Proficiency with Windows-based software applications and MS Office Suite products, including Excel, PowerPoint, and Word.
6 or more months of contact center or customer service experience, or an equivalent combination of education and experience
Detail-oriented with the ability to mentally and tactually handle or resolve issues
High-volume data entry skills
The ability to operate and navigate multiple operating systems while speaking, actively listening, and processing what is being discussed is a plus
Training:
6 weeks
Monday - Friday, 9:00 am - 5:00 pm EST
Training is 100% mandatory, and no time off will be approved.
Post-Training:
Monday - Friday 11am - 7:30pm EST
Monday - Friday 10am - 6:30 pm EST
Monday - Friday 4:00 pm - 8:00 pm EST
Pay:
$18/hour
What's in it for you?
Equipment Provided
100% remote!
Employee Assistance Program
PerkSpot
Paid Time Off
Long-Term Disability

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