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Remote Night Shift Help Desk Analyst Jobs in Virginia

Revolutional, LLC

Senior Full Stack Engineer

Mclean, VA · Remote

$130K - $185K/yr

Remote Terms: Full-time Salary Range: $130K-185k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

2U

Director, FP&A Deal Desk

Arlington, VA · On-site +1

Together with our college, university, and corporate partners, we are helping accelerate careers ... While this position is open to remote candidates across the U.S., we will prioritize those who live ...

VHC Health

Chargemaster Analyst - Remote!

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Position Title Chargemaster Analyst - Remote! Summary Join our team in person, hybrid schedule or ... shift differentials (where applicable), internal equity, and current market conditions. \nThe ...

Thriveworks

Senior Financial Analyst - Remote

Reston, VA · On-site +1

$89K - $111K/yr

Senior Financial Analyst - Remote About Thriveworks Thriveworks is one of the leading mental health ... Founded and led by clinicians, our mission is to help people live happy, healthy lives. As we ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Previous help desk or technical support experience preferred. * Excellent ability to communicate ...

Orion ICS LLC

Remote Recruiter

Virginia Beach, VA · On-site +1

Market analysis: Proficiency in gathering and analyzing market intelligence. * Communication ... Prolonged periods of sitting at a desk and working on a computer * Use hands/fingers to handle or ...

Sentara Healthcare

Cost of Care Analyst

Norfolk, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health Plans Community Care is looking to hire a Remote Cost of Care Analyst. This is a remote position: Remote opportunities ...

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Remote Night Shift Help Desk Analyst information

What does a remote night shift help desk analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What are the key skills and qualifications needed to thrive as a remote night shift help desk analyst?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What are the typical challenges faced by a remote night shift help desk analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

What cities in Virginia are hiring for Remote Night Shift Help Desk Analyst jobs?

Cities in Virginia with the most Remote Night Shift Help Desk Analyst job openings:

Remote Night Shift Help Desk Analyst jobs near you
Infographic showing various Remote Night Shift Help Desk Analyst job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.

IT Service Desk Operations Program Manager

NTT DATA Services

Alexandria, VA • On-site, Remote

$97K - $162K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

118th of 224 rated it services

Job description

Req ID: 381891 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Service Desk Operations Program Manager to join our team in Alexandria, Virginia (US-VA), United States (US).

Job Summary:

The Operations Manager is a key leadership role responsible for overseeing the day-to-day operations. This role focuses on ensuring efficient and effective processes, optimizing resource allocation, and driving continuous improvement initiatives to achieve operational excellence and meet business objectives. 

Job Duties: 

  • Directs the completion of tasks within estimated timeframes and budget constraints.
  • Schedules and assign duties to subordinates and subcontractors and ensures assignments are completed as directed. 
  • Enforces work standards and reviews. 
  • Resolves work discrepancies to ensure compliance with contract requirements. Interfaces with the Contractor’s Program Manager as well as Government management personnel including, but not limited to, the Contracting Officer and the Contracting Officer’s Technical Representative. 
  • Prepares written and oral reports for contractor management and Government representatives. 
  • Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse project transitioning elements.
  • Develop and implement standardized procedures and workflows to enhance efficiency and productivity.
  • Monitor process performance, gather data, and analyze results to track progress 
  • Oversee the allocation of resources, including personnel, equipment, and materials, to ensure optimal utilization and minimize costs.
  • Develop and manage operational budgets, track expenses, and identify cost-saving opportunities.
  • Implement inventory control measures to ensure adequate stock levels while minimizing holding costs.
  • Generate regular reports on operational performance, including progress towards goals, key metrics, and areas of concern. 

Basic Qualifications: 

  • Bachelor’s degree 
  • Minimum 8 years of experience managing operations of an enterprise program such as  help desk/service desk
  • Minimum 8 years of experience providing exceptional customer service in a federal environment
  • ITIL Foundation certification or higher 
  • Ability to obtain/maintain a Public Trust Clearance

Preferred Qualifications:

  • Experience managing call center and supporting staff in a high customer satisfaction environment

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $97,391 - $162,319. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

What NTT Data employees say

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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