BETSOL maintains a net promoter score that is 2x the industry average. * BETSOL's open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ...
New
BETSOL maintains a net promoter score that is 2x the industry average. * BETSOL's open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ...
New
Account Director
Boulder, CO · On-site +1
$85K - $113K/yr
Attain high Net Promoter Score results based on excellent customer support in the sales process ... This remote work position will consider applicants based in the continental United States.
Quick apply
Account Director
Boulder, CO · On-site +1
$85K - $113K/yr
Attain high Net Promoter Score results based on excellent customer support in the sales process ... This remote work position will consider applicants based in the continental United States.
Account Executive, PBM
Denver, CO · On-site +1
Support member and client satisfaction execution and net promoter score goals * Lead regulatory and compliance components * Identify and pursue opportunities for cross-sell and upsell of ancillary ...
Account Executive, PBM
Denver, CO · On-site +1
Support member and client satisfaction execution and net promoter score goals * Lead regulatory and compliance components * Identify and pursue opportunities for cross-sell and upsell of ancillary ...
Data Engineer, Enterprise Data Engineering
Englewood, CO · On-site +1
$108K - $162K/yr
It is not approved for remote or virtual employment. We are unable to provide sponsorship for this ... Be an active part of the Net Promoter System - a way of working that brings more employee and ...
Data Engineer, Enterprise Data Engineering
Englewood, CO · On-site +1
$108K - $162K/yr
It is not approved for remote or virtual employment. We are unable to provide sponsorship for this ... Be an active part of the Net Promoter System - a way of working that brings more employee and ...
Data Engineer, Enterprise Data Engineering
Englewood, CO · On-site +1
$108K - $162K/yr
It is not approved for remote or virtual employment. We are unable to provide sponsorship for this ... Be an active part of the Net Promoter System - a way of working that brings more employee and ...
Data Engineer, Enterprise Data Engineering
Englewood, CO · On-site +1
$108K - $162K/yr
It is not approved for remote or virtual employment. We are unable to provide sponsorship for this ... Be an active part of the Net Promoter System - a way of working that brings more employee and ...
Remote Net Promoter Score information
What are common challenges faced by professionals managing Net Promoter Score (NPS) programs remotely, and how can they be addressed?
Managing NPS programs remotely can present challenges such as coordinating feedback collection across multiple teams, ensuring consistent survey deployment, and maintaining engagement with stakeholders. Effective communication and the use of collaborative tools are essential for aligning teams and sharing insights in real time. Establishing clear processes for data analysis and regularly scheduled virtual meetings can help keep everyone on track and foster a culture of customer-centric improvement, even in a remote environment.
What skills and qualifications are needed to thrive as a remote Net Promoter Score (NPS) analyst?
To thrive as a Remote Net Promoter Score (NPS) Analyst, you typically need strong analytical abilities, experience in customer satisfaction metrics, and a background in business or data analysis. Familiarity with survey platforms (like Qualtrics or SurveyMonkey), CRM systems, and data visualization tools such as Tableau or Excel is essential. Excellent communication, attention to detail, and problem-solving skills help you interpret feedback and drive actionable insights. These competencies are crucial for accurately gauging customer loyalty, identifying trends, and recommending improvements to enhance customer experience.
What is the difference between Remote Net Promoter Score vs Remote Customer Service Representative?
| Aspect | Remote Net Promoter Score | Remote Customer Service Representative |
|---|---|---|
| Primary Focus | Measuring customer loyalty and satisfaction through surveys | Handling customer inquiries, complaints, and support |
| Required Skills | Survey analysis, data interpretation, communication | Communication, problem-solving, product knowledge |
| Work Environment | Data analysis and reporting, often remote | Customer interaction via phone, chat, or email |
| Industry Usage | Common in customer experience and marketing | Common in customer support and service industries |
The main difference is that Remote Net Promoter Score focuses on measuring customer loyalty through surveys, while Remote Customer Service Representative involves direct customer interactions to resolve issues. Both roles are essential for customer satisfaction but serve different functions within the customer experience ecosystem.
What is a remote Net Promoter Score (NPS) analyst?
A Remote Net Promoter Score (NPS) job typically involves monitoring, collecting, and analyzing customer feedback through NPS surveys for a company, all while working remotely. Professionals in this role help organizations measure customer loyalty and satisfaction by administering NPS surveys, interpreting results, and providing actionable insights to improve customer experience. This job may also include reporting findings to management and collaborating with various teams to implement improvements based on customer feedback. Remote NPS roles are common in customer experience, marketing, and customer support departments, allowing employees to work from home or any location with internet access.
What are popular job titles related to Remote Net Promoter Score jobs in Colorado?
For Remote Net Promoter Score jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Net Promoter Score jobs in Colorado look for?
The top searched job categories for Remote Net Promoter Score jobs in Colorado are:
What cities in Colorado are hiring for Remote Net Promoter Score jobs?
Cities in Colorado with the most Remote Net Promoter Score job openings:
Full-time
Medical, Retirement
Posted 2 days ago
New
Job description
Company Description
BETSOL: Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
Learn more at betsol.com.
Job Description
Leads and performs the maintenance, configuration, and day-to-day administration of finance software applications globally for BETSOL's clients. These applications include Oracle ERP / FCC / PBC, Coupa, Concur, Blackline and Longview.
The primary goal is to ensure our finance applications run as smoothly and efficiently as possible, and in particular with minimization of disruption during peak finance reporting cycles. This role will be a key project team contributor in the implementation of new finance software applications, processes, and strategic technology transformation. Additionally, this role will deputize a variety of tasks owned by the Global Finance Applications Lead during their periods of planned leave of absence.
Key Responsibilities
Qualifications
Additional Information
This role will work for a US-based client during US EST business hours.
BETSOL: Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.
- BETSOL's open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.
- BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
Learn more at betsol.com.
Job Description
Leads and performs the maintenance, configuration, and day-to-day administration of finance software applications globally for BETSOL's clients. These applications include Oracle ERP / FCC / PBC, Coupa, Concur, Blackline and Longview.
The primary goal is to ensure our finance applications run as smoothly and efficiently as possible, and in particular with minimization of disruption during peak finance reporting cycles. This role will be a key project team contributor in the implementation of new finance software applications, processes, and strategic technology transformation. Additionally, this role will deputize a variety of tasks owned by the Global Finance Applications Lead during their periods of planned leave of absence.
Key Responsibilities
- Lead the configuration of software applications and modules, often cloud hosted. Including maintaining application settings, administration configurations and standing data migrations, if necessary
- Manage ongoing application role security in line with best practice and our global SOX (Sarbanes-Oxley Act) control framework. Work with the business to determine appropriate role security for new Finance applications, then lead on the periodic assessment of those controls with auditors
- Perform Finance application user provisioning, including managing change request tickets relating to those applications
- Lead as the primary resource that manages the Finance applications ticket boards
- Collaborate with senior Finance leadership to gather regularly updated priorities regarding the change pipeline and open tickets
- Troubleshoot issues and outages in the Finance software and integrations
- Support our out-source partners in monitoring system performance
- Review upcoming application updates and software releases. Plan and lead the testing of impacted processes in collaboration with the Finance process owners
- Develop expertise to assist in training staff on new Finance technologies, processes, and systems
- Assist with creation of technical documentation, manuals, and IT policies for Finance applications
- Support requests of internal and external auditors relating to Finance applications and technology
Qualifications
- Excellent English written and verbal communication skills
- 4-6 years of Oracle Fusion Cloud Financials professional corporate work experience
- Minimum 5 years of experience in managing or administering vendor hosted cloud applications (preferably finance applications), such as Coupa, Concur, Blackline and Longview
- Resourcefulness and problem-solving aptitude
- Demonstrated experience with supporting projects and working with other team members to execute deliverables
- Strong written and verbal communication skills
- Bachelor's degree in the Information Technology, Accounting, Finance, or related field; or a demonstrable equivalent combination of formal education, on-the-job training, and/or work experience
Additional Information
This role will work for a US-based client during US EST business hours.
About Betsol
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Broomfield, CO, US
Year founded
2002