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Manager, Go-to-Market Systems

Location: NYC, Mclean, Richmond (preferred, hybrid) but remote eligible

About the Role

We're seeking a highly capable and detail-oriented Manager, Go-to-Market (GTM) Systems to play a critical role in maintaining and enhancing the technology that powers our global revenue organization. This role sits within our Revenue Operations team and partners closely with Sales, Marketing, Customer Success, and Finance to ensure our GTM systems and data work seamlessly to support scalable growth.

You will serve as a hands-on Salesforce expert and trusted business partner - managing day-to-day administration, optimizing system performance, and building automation that helps customer-facing teams spend more time selling and less time on administrative tasks. You'll also contribute to cross-functional projects that drive process efficiency, reporting accuracy, and data integrity across the GTM tech stack.

If you thrive in fast-paced environments, love solving complex system challenges, and have a passion for enabling efficiency through data and automation, we'd love to meet you.

Key Responsibilities

• Salesforce Administration & Optimization: Manage configuration, automation, dashboards, and workflows within Salesforce Sales Cloud; own user setup, role hierarchy, validation rules, and data quality.
• System Enhancements & Process Automation: Translate business requirements into scalable solutions using Salesforce Flows, CPQ, and integrated tools such as Clari, 6sense, DealHub, Gainsight, Mulesoft, and Sweep.io.
• Data Integrity & Reporting: Partner with RevOps, Analytics, and Finance to ensure consistent data definitions, accurate pipeline reporting, and clean handoffs across teams.
• Cross-Functional Collaboration: Work with Sales, Marketing, and Customer Success leaders to streamline GTM processes such as lead routing, opportunity management, forecasting, and renewals.
• AI & Automation Enablement: Identify opportunities to leverage AI (e.g., Salesforce Agents , Gong AI, Copilot) to improve forecasting, automate data entry, and reduce manual workload for sales teams.
• Documentation & Enablement: Maintain system documentation, process maps, and change logs; train end-users on best practices to increase adoption and data hygiene.
• Vendor & Integration Management: Support integrations across the GTM ecosystem, including Marketo/HubSpot, Clari, Mulesoft, and other connected systems.
• Continuous Improvement: Monitor system performance, proactively troubleshoot issues, and recommend improvements to ensure scalability and efficiency as the business grows.

What You Bring

• 4-7 years of experience in Salesforce administration or GTM systems management, ideally within a B2B SaaS environment.
• Salesforce Platform Administrator required; Platform Admin II, Platform App Builder, or CPQ certification strongly preferred.
• Hands-on expertise in Salesforce Sales Cloud, CPQ, and Salesforce Flows (no-code automation).
• Familiarity with GTM tools such as Clari, 6sense, DealHub, Gainsight, Mulesoft, and NetSuite.
• Understanding of end-to-end GTM processes - lead-to-opportunity, quote-to-cash, and customer lifecycle management.
• Experience building reports, dashboards, and workflows that support leadership visibility and decision-making.
• Strong problem-solving, analytical, and cross-functional communication skills.
• Proactive self-starter comfortable operating in a "player" role on a lean, high-impact team.
• Interest in emerging AI tools and process automation within the GTM systems landscape.

Why You'll Love Working Here

• Competitive base salary
• Additional performance incentives (SPIFFS, recognition awards)
• Private medical, dental, and vision benefits
• 16 weeks of paid parental leave
• Purposeful career development programs with reimbursement for educational certifications
• Industry-leading health, vision, and dental benefits
• Discretionary Time Off for all employees, with no maximum limits
• A collaborative culture that celebrates hustle, heart, and high performance

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