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Remote Msr Jobs (NOW HIRING)

Associate, MSR Trading

Rosemont, IL ยท On-site +1

$92K - $112K/yr

Experience with MSR valuation platforms and behavior models is strongly preferred * Expert in ... Eligible for Hybrid Work Schedule with Remote Flex Days Compensation * The hiring range for this ...

Associate, MSR Trading

Rosemont, IL ยท On-site +1

$92K - $112K/yr

Experience with MSR valuation platforms and behavior models is strongly preferred * Expert in ... Eligible for Hybrid Work Schedule with Remote Flex Days Compensation * The hiring range for this ...

Associate, MSR Trading

Rosemont, IL ยท On-site +1

$92K - $112K/yr

Experience with MSR valuation platforms and behavior models is strongly preferred * Expert in ... Eligible for Hybrid Work Schedule with Remote Flex Days Compensation * The hiring range for this ...

Associate, MSR Trading

Rosemont, IL ยท On-site +1

$92K - $112K/yr

Experience with MSR valuation platforms and behavior models is strongly preferred * Expert in ... Eligible for Hybrid Work Schedule with Remote Flex Days Compensation * The hiring range for this ...

MSR AS (GPO) - 07/13

Pensacola, FL ยท On-site +1

$17.50/hr

... Remote: Between11:00 AM - 10:00 PM EST (8.5-hour shifts within a 9.5-hour window) About the Role ... As an MSR, you will play a crucial role in providing empathetic, professional, and solution ...

MSR (JAX) - 7/20

Jacksonville, FL ยท Remote

$19.50/hr

Job Title: Member Service Representative (Remote Contact Center) The Member Service Representative responds to inquiries and requests from members and other individuals in a high-volume, 24/7 ...

As a trusted and visible point of contact, the MSR simplifies complex processes, strengthens ... Remote] - This position offers a remote work schedule that allows you to stay fully engaged with ...

As a trusted and visible point of contact, the MSR simplifies complex processes, strengthens ... Remote] - This position offers a remote work schedule that allows you to stay fully engaged with ...

Market Client Partner (REMOTE)

OR ยท Remote

$47K - $67K/yr

As a trusted and visible point of contact, the MSR simplifies complex processes, strengthens ... Remote] - This position offers a remote work schedule that allows you to stay fully engaged with ...

Market Client Partner (REMOTE)

Charlotte, NC ยท On-site +1

$47K - $67K/yr

As a trusted and visible point of contact, the MSR simplifies complex processes, strengthens ... Remote] - This position offers a remote work schedule that allows you to stay fully engaged with ...

As a trusted and visible point of contact, the MSR simplifies complex processes, strengthens ... Remote] - This position offers a remote work schedule that allows you to stay fully engaged with ...

Member Service Representative - Remote Contact Center This role responds to inquiries and requests from members and other individuals in a 24/7, high-volume, schedule-driven contact center. You will ...

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How much do remote msr jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote msr in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Remote Msr vs Remote Medical Sales Representative?

AspectRemote MsrRemote Medical Sales Representative
Required CredentialsMedical degree or related certifications, healthcare knowledgeSales experience, healthcare product knowledge, sometimes certifications
Work EnvironmentHealthcare settings, hospitals, clinics, remote meetingsClient offices, hospitals, remote sales calls
Employer & Industry UsagePharmaceutical, biotech, medical device companiesMedical device, pharmaceutical companies, healthcare industry
Common Search & ComparisonYesYes

Remote MSRs primarily focus on medical information, product education, and supporting healthcare providers, often requiring healthcare credentials. Remote Medical Sales Representatives concentrate on selling medical products, requiring sales skills and industry knowledge. Both roles are remote and industry-specific, but their core functions differ: one educates and supports, the other sells medical products.

What are some common challenges faced by Remote Member Service Representatives and how can they be managed effectively?

Remote Member Service Representatives often encounter challenges such as maintaining clear communication with members without face-to-face interaction and managing time efficiently in a home-based environment. To overcome these, it's important to leverage strong written and verbal communication skills, utilize company-provided digital tools, and establish a structured daily routine. Staying proactive in seeking support from supervisors and collaborating with team members through chat or video meetings also helps create a connected, productive remote work environment.

What is a Remote MSR?

A Remote MSR, or Remote Member Service Representative, is a professional who assists customers of financial institutions, such as credit unions or banks, by handling their inquiries, transactions, and account issues through phone, email, chat, or other online platforms. Unlike traditional MSRs who work onsite, remote MSRs work from home or another offsite location. Their responsibilities often include processing payments, answering questions about accounts, resolving problems, and providing information about products and services. Remote MSRs are valued for their customer service skills, attention to detail, and ability to work independently. This role enables financial institutions to offer support beyond traditional business hours and geographic limitations.

What are the key skills and qualifications needed to thrive as a Remote Member Service Representative (MSR), and why are they important?

To thrive as a Remote MSR, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, online chat platforms, and secure data management systems is often required. Excellent communication, problem-solving abilities, and self-motivation help individuals excel in a remote, customer-facing environment. These skills ensure efficient, accurate support and positive member experiences, which are critical for client satisfaction and retention.
Infographic showing various Remote Msr job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 50% Physical, 5% Hybrid, and 45% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Associate, MSR Trading

Associate, MSR Trading

Fay Servicing

Rosemont, IL โ€ข On-site, Remote

$92K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Job description

Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans.

Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment โ€“ whether for individual investors or large-scale portfolios โ€“ ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients.

Reporting to the Vice President, Valuations, this position supports Fayโ€™s Mortgage Servicing Rights investment strategy by assisting with pricing, trading, valuation and portfolio management decisions. The role is responsible for cash flow modeling and analytics that contribute to the effective valuation and risk management of the MSR portfolio. The position collaborates with internal departments including Finance, Capital Markets and Servicing to support investment execution and ongoing portfolio optimization.

Qualifications Include:

  • Bachelorโ€™s degree in Finance, Economics, Mathematics, Engineering, Computer Science or related quantitative discipline
  • 3+ yearsโ€™ experience in structured finance, trading or related financial field
  • 1+ yearsโ€™ experience focused on Mortgage Servicing Rights (MSRs) or mortgage capital markets
  • Strong understanding of MSR valuation methodologies, cash flow modeling and discounted cash flow analysis
  • Experience with MSR valuation platforms and behavior models is strongly preferred
  • Expert in Microsoft Excel, with strong working knowledge of SQL and Power BI
  • Working knowledge of Python and R strongly preferred
  • Strong verbal and written communication skills
  • Ability to function in a pressure environment with defined times for deliverables
  • Strong interpersonal skills
  • Strong analytical and problem-solving skills
  • Solid decision-making abilities coupled with sound judgment
  • Strong time management skills
  • Ability to prioritize numerous tasks and manage shifting priorities
  • Client focused with strong execution skills and results orientation
  • High-level of precision with attention to detail and consistencyย 
  • Flexible, open to change, ability to learn new things quickly
  • Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

  • Medical, Dental and Vision Insurance
  • Company Paid Life Insurance
  • Disability Insurance
  • Pet Insurance
  • 401k Program with Employer Matching
  • 3 Weeks Paid Time Off (PTO)
  • Paid Holidays
  • Wellness Initiatives
  • Employee Assistance Program
  • Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

  • The hiring range for this position is between $92,500.00 - $112,000.00 annually
  • This position is eligible for an annual discretionary bonusย 

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.