ZipRecruiter

Log In

2

Remote Monitoring Jobs in Edmonton, AB (NOW HIRING)

Onsite Sign

Tier 2 Technical Analyst

Edmonton, AB · On-site +1

$27 - $32/hr

... remote monitoring stack. * Use automation and scripts where appropriate to work efficiently and accurately, without introducing new risks to client environments. Proactive Issue Identification

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Fleetworthy

Senior Software Engineer

Edmonton, AB · On-site +1

... using monitoring and observability data to guide stability and performance improvements ... Collaborate across multiple time zones, ensuring remote teammates are included, unblocked, and ...

Targeted Talent

Senior Infrastructure Analyst

Edmonton, AB · Remote

$110K - $125K/yr

This is a permanent position, remote! Our client is a large fintech firm with a product that you've ... Strong experience with systems administration , design , implementation , monitoring , support ...

Targeted Talent

Senior Infrastructure Analyst

Edmonton, AB · Remote

$110K - $125K/yr

This is a permanent position, remote! Our client is a large fintech firm with a product that you've ... Strong experience with systems administration , design , implementation , monitoring , support ...

next page

Showing results 1-20

All JobsMonitoring JobsRemote Monitoring JobsRemote Monitoring Jobs in Edmonton, AB

Remote Monitoring information

What are the key skills and qualifications needed to thrive in remote monitoring?

Excelling in a Remote Monitoring role requires a strong attention to detail, analytical thinking, and expertise in data interpretation, often supported by experience or education in IT, engineering, or a related technical field. Familiarity with remote monitoring software, IoT platforms, alarm management systems, and sometimes certifications like CompTIA Network+ or vendor-specific credentials are common technical requirements. Strong communication, problem-solving, and the ability to remain calm under pressure are important soft skills for success. These abilities ensure timely detection and response to issues, optimize system performance, and maintain safety and operational continuity.

What are the typical daily responsibilities in remote monitoring?

In a Remote Monitoring position, your daily tasks usually involve overseeing system dashboards, analyzing alerts or data feeds, and responding to incidents as they arise. You may also be responsible for generating routine reports, documenting anomalies, and coordinating with on-site teams or technical support staff to resolve issues. Many roles require maintaining clear communication channels with stakeholders and following established protocols to ensure minimal downtime or disruption. This work is critical for businesses that depend on uninterrupted system performance, such as in IT infrastructure, facilities management, or industrial operations.

What is remote monitoring?

A Remote Monitoring job involves overseeing systems, devices, or processes from a remote location using specialized software and tools. This role is common in industries like healthcare, IT, security, and industrial operations, where continuous monitoring is required to ensure efficiency, security, and performance. Responsibilities may include analyzing data, identifying issues, troubleshooting problems, and taking necessary actions without being physically present.

What are popular job titles related to Remote Monitoring jobs in Edmonton, AB? For Remote Monitoring jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Remote Monitoring jobs in Edmonton, AB look for? The top searched job categories for Remote Monitoring jobs in Edmonton, AB are:
Remote Monitoring jobs near you
Infographic showing various Remote Monitoring job openings in Edmonton, AB as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution.

Customer Experience Representative

Ainsworth Inc.

Edmonton, AB • On-site, Remote

Full-time

Posted 3 days ago

New

Job description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!
Job Summary:
At GDI Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our GDI Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Key Responsibilities:
  • Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
  • Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information.
  • Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
  • Create and complete work order requests on all incoming calls and email requests.
  • Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
  • The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
  • Adhere to the Company’s Quality System operating procedures.
  • Perform other duties as assigned by Management.
Qualifications:
  • 1-3 years of previous experience in a customer service/support role preferably within a service industry
  • College/university graduate or equivalent work experience
  • Experience working in HVAC/Building Automation industry or a related field is an asset.
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Must be available to attend and successfully complete a two (2) week full-time paid training program.
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at GDI Ainsworth?
GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.