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Remote Mobility Tech Support Jobs (NOW HIRING)

Daisy Co.

Remote Tech Support Consultant

Costa Mesa, CA · On-site +1

$96K - $120K/yr

Position Summary The Remote Tech Support Consultant is the first technical voice clients reach when something is not working in their smart space. Working from home, you resolve audio-visual ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

However, we're also open to remote or out-of-state candidates who can do the above. We offer ... t Specialists to help with our ever-expanding client base. We have positions available for help ...

Vitalsearchgroup

IT Support Supervisor

Greenville, SC · Remote

A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ...

EmergeOrtho

IT Support Specialist

Shallotte, NC · On-site +1

This position will be remote, but travel to an EmergeOrtho office may be required depending on need. The IT Support Specialist provides both remote and on-site technical support to providers and ...

Daisy

Remote Tech Support Consultant

The Remote Tech Support Consultant resolves audio-visual, networking, control, lighting, and surveillance issues for clients over the phone, managing cases from start to finish and collaborating with ...

Vitalsearchgroup

IT Support Supervisor

Charleston, SC · Remote

A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ...

Vitalsearchgroup

IT Support Supervisor

Mobile, AL · Remote

A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ...

RELQ TECHNOLOGIES LLC

IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States ... remote staff on hardware, software, and networking issues ● Assist in the upkeep of office ...

eXp World Holdings, Inc.

IT Support Technician - (REMOTE)

$22 - $30.25/hr

... the IT Support Technician. How you will make an impact: * Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the ...

Everglade Works

Remote IT Support Technician

Boston, MA · Remote

$23.25 - $32/hr

A leading IT solutions company in Boston is seeking a skilled IT Technician to provide remote support for hardware, software, and network issues. The role requires at least 2 years of experience in a ...

Segal McCambridge

IT Support Specialist

Chicago, IL · On-site +1

This role is primarily remote, with one day per week in our Chicago office (or as needed) and is ... Provide occasional hands-on support for: * Office hardware * Conference room technology * Phones

Portlandcc

Technology Support Specialist

Portland, OR · Remote

This is a primarily remote position. Employees MUST be residents of Washington OR Oregon state. See ... The Technology Support Specialist provides computer support to end users across the College ...

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How much do remote mobility tech support jobs pay per year?

As of Jun 4, 2026, the average yearly pay for remote mobility tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.
Remote Tech Support Consultant

Remote Tech Support Consultant

Daisy Co - Corporate

Costa Mesa, CA • Remote

$96K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance


About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. Our mission is to resolve technology challenges effectively, enhancing our clients' daily lives through innovative and personalized solutions.

Position Summary

The Remote Tech Support Consultant is the first technical voice clients reach when something is not working in their smart space. Working from home, you resolve audio-visual, networking, control, lighting, and surveillance issues over the phone using remote management tools. You own each case from the moment the call starts to the moment it is closed or properly handed off to a branch technician. You are part of the Daisy Call Center team and partner closely with branch service, sales, and trade partners to keep client systems running seamlessly.

Key Responsibilities

  • Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools.
  • Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field.
  • Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context.
  • Client engagement: Build trust on every call.
  • Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client.
  • Payment collection: Collect payment from clients over the phone using Daisy payment links.
  • DaisyCare / membership enrollment: Sign clients up for ongoing support programs.
  • Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact.
  • Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context.
  • Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales.

Systems You Will Support

You should be confident learning and supporting the platforms Daisy clients rely on. Deep expertise across every system is not required at hire, but a strong base in networking and at least one major control platform is essential.

Qualifications

  • High school diploma or equivalent.
  • 3 to 5 years of experience in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone.
  • Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred.
  • Solid networking fundamentals across routing, switching, and Wi-Fi (Araknis, Ubiquiti, eero, Fortinet, Cisco, Ruckus, or similar).
  • Comfort with CRM-based case management (Dynamics 365 a plus) and telephony / messaging tools (RingCentral, Beetexting).

Remote Work Requirements

  • Reliable high-speed internet (minimum 100 Mbps down / 20 Mbps up recommended) and a quiet, dedicated workspace.
  • Ability to work scheduled shifts within Daisy Call Center hours.
  • Daisy will provide the computer, headset, and required software.

Preferred Attributes

  • Strong accountability and ownership; closes the loop without being chased.
  • Client-centric and innovative mindset when approaching client interactions.
  • Strong client service orientation and a clear, calm phone presence that de-escalates tough situations with clients as needed.
  • Effective proactive problem-solving; comfortable working through ambiguity over the phone.
  • Commitment to continuous learning and adaptability to new technologies.
  • Collaborative across branch and central teams.
  • Good attention to detail and disciplined use of CRM systems.

Compensation & Benefits

  • Competitive salary based on experience.
  • Health insurance (Medical, Vision, Dental).
  • 401(k) retirement plan.
  • Paid vacation and sick leave.
  • Opportunities for professional growth and industry certification, including manufacturer training pathways.

Work Environment

  • Fully remote role.
  • Daisy maintains a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and whenever representing the brand. The same expectation applies during scheduled remote work hours.

This is a remote position.