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Remote Mobile Text Chat Operator Jobs in Indiana

Motorola

$60K - $70K/yr

... and Mobile Data Computing, among others. Note: This is a remote role with 75% + of travel to ... Teaching and instructing agency customers/end users and staff on the use and operating methods of ...

Motorola

$60K - $70K/yr

... and Mobile Data Computing, among others. Note: This is a remote role with 75% + of travel to ... Teaching and instructing agency customers/end users and staff on the use and operating methods of ...

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Remote Mobile Text Chat Operator information

What is a Remote Mobile Text Chat Operator?

A Remote Mobile Text Chat Operator is a professional who communicates with clients or customers through text-based platforms, such as SMS or in-app chat, usually from a remote location. Their primary duties often include answering questions, providing customer support, engaging in casual conversation, or moderating chat rooms. This role typically requires good typing skills, strong communication abilities, and the capacity to handle multiple conversations at once. Operators may work for customer service companies, entertainment platforms, or online communities. The work schedule is often flexible, allowing operators to work from home.

What are the key skills and qualifications needed to thrive as a Remote Mobile Text Chat Operator, and why are they important?

To excel as a Remote Mobile Text Chat Operator, you need strong written communication skills, fast and accurate typing abilities, and a high level of attention to detail, typically requiring a high school diploma or equivalent. Familiarity with chat platforms, CRM systems, and basic computer literacy are commonly expected. Exceptional customer service skills, professionalism, and the ability to multitask effectively make candidates stand out. These skills are crucial for providing timely, accurate, and engaging responses that ensure customer satisfaction and maintain the company's reputation.

What are some common challenges faced by Remote Mobile Text Chat Operators, and how can they be managed effectively?

Remote Mobile Text Chat Operators often encounter challenges such as maintaining high-quality conversations during repetitive tasks, managing multiple chats simultaneously, and ensuring timely responses while working independently. To manage these effectively, operators can develop strong time management skills, use organizational tools to track active conversations, and take regular breaks to avoid burnout. Additionally, staying engaged with team chats or support channels can help operators stay connected and seek guidance when needed.

What is the difference between Remote Mobile Text Chat Operator vs Customer Service Representative?

AspectRemote Mobile Text Chat OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes prior experience in chat supportHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online chat platforms, flexible hoursRemote or on-site, phone and email support, standard or flexible hours
Industry UsageOnline chat support for various companies, tech, retail, servicesCustomer support across industries, including retail, telecom, finance

The main difference is that Remote Mobile Text Chat Operators focus specifically on providing support via text chat on mobile devices, often requiring quick typing skills and familiarity with chat platforms. Customer Service Representatives may handle multiple channels like phone, email, and chat, and may work in a broader range of industries. Both roles require strong communication skills, but the chat operator role is more specialized for mobile text interactions.

What are popular job titles related to Remote Mobile Text Chat Operator jobs in Indiana? For Remote Mobile Text Chat Operator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Mobile Text Chat Operator jobs in Indiana look for? The top searched job categories for Remote Mobile Text Chat Operator jobs in Indiana are:
What cities in Indiana are hiring for Remote Mobile Text Chat Operator jobs? Cities in Indiana with the most Remote Mobile Text Chat Operator job openings:
Remote Mobile Text Chat Operator jobs near you
Regional Product Manager - Remote Fiber Test Systems

Regional Product Manager - Remote Fiber Test Systems

Viavi Solutions

Indianapolis, IN • On-site, Remote

Full-time

Posted 16 days ago

Job description

Summary:
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
Duties & Responsibilities:
About VIAVI Solutions
VIAVI Solutions (NASDAQ: VIAV) is a global leader in network test, monitoring, and assurance solutions for communications service providers, enterprises, and network equipment manufacturers. VIAVI designs hardware, software, and systems that enable planning, deployment, certification, monitoring, and optimization of fiber networks, including Centralized Fiber Test systems.
We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company to question, to collaborate and to push for solutions that will delight our customers.
Position Summary
VIAVI is seeking a Regional Product Manager (RPM) to drive go-to-market success and business growth for its Remote Fiber Test Systems (RFTS) portfolio across the North American service provider market.
This role is focused on market development, customer engagement, and commercial execution, acting as the regional interface between global product teams and service-provider customers. You will shape how VIAVI's remote fiber monitoring solutions are positioned, adopted, and expanded across Tier-1 and Tier-2 operators, open-access networks, utilities, and mobile backhaul providers.
This is an ideal role for a candidate who understands how service providers buy, deploy, and operate fiber networks, and who excels at turning technology into clear value propositions, scalable deployments, and revenue growth.
Key Responsibilities
Go-To-Market & Market Development
  • Own regional go-to-market execution for VIAVI's Remote Fiber Test Systems portfolio, including ONMSi and remote test heads into the market
  • Develop and execute regional market strategies aligned with service-provider priorities such as network expansion, operational efficiency, and network reliability
  • Build strong customer and ecosystem intimacy across operators, system integrators, and partners
  • Ensure ongoing alignment with BU objectives, enabling all functions that must execute to capture market share
  • Identify new market opportunities and expansion vectors within access, metro, and backbone networks

Customer Engagement & Business Growth
  • Lead customer-facing engagements with network engineering, operations, and architecture teams
  • Act as Solution Evangelists, leveraging customer / industry knowledge specific to technology segment
  • Validate and develop use cases and market readiness
  • Support proof-of-concepts, trials, and early deployments to accelerate adoption and scale
  • Develop business cases and ROI narratives that resonate with service-provider decision makers

Regional Voice of Customer
  • Act as a trusted advisor to customers by mapping operational challenges to VIAVI solutions
  • Capture regional service-provider requirements, workflows, and constraints and feed them back to global PLM and R&D
  • Influence global roadmaps and feature prioritization through market input
  • Provide insights on competitive positioning, regional standards, and commercial models
  • Ensure regional needs and solution value are understood across Sales, Marketing, Services, and Product teams
  • Provide technical feedback to the BU, assisting on product improvements and roadmap prioritization

Sales Enablement & Internal Execution
  • Enable Sales and Sales Engineering teams through training, positioning, and use-case storytelling
  • Develop customer-facing content, presentations, and sales plays tailored to service-provider audiences
  • Partner with Services and TAC to ensure customer success and satisfaction
  • Align closely with global PLM to ensure consistent messaging and expectations
  • Support strategic bids, tenders, and large-scale network programs
  • Support Regional Marketing and Sales events
  • Manage sales development activities during early stage of product launch
  • Support pricing, packaging, and commercial models based on regional deployment patterns and competitive dynamics

Pre-Requisites / Skills / Experience Requirements:
Required skills and Qualifications:
  • Bachelor's degree in Engineering, Telecommunications, Computer Science, or related discipline
  • 5+ years of experience in the North America telecom market covering product marketing, solutions marketing, systems engineering, or business development
  • Strong understanding of service-provider fiber network and technologies, including PON, point-to-point access and Metro, long-haul fiber architectures
  • Experience engaging directly with service-provider customers and supporting complex sales cycles
  • Ability to translate technical capabilities into clear market value and business case ROI that unlocks customer investments
  • Prior experience working for a communications service provider, fiber infrastructure company, or network equipment vendor preferred
  • Understands OTDR-based remote fiber test and monitoring platforms testing and use cases (ONMSi or similar)
  • Familiar with OSS/NOC environments and operational KPIs (availability, MTTR, SLA) with network operations

Key Competencies
  • Strong customer-facing and commercial mindset
  • Ability to influence and challenge processes or methods
  • Excellent communication and presentation skills
  • Strategic thinking combined with hands-on execution
  • Comfortable operating in fast-moving, multi-stakeholder environments
  • Fluent in English
  • Willing to travel (typically 50% expected)

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Apply