Mid-Level Observability Engineer โ End-User Experience
Remote
Role Summary:
- The Observability Engineer will support Customerโs enterprise observability program with a focus on end-user and digital experience monitoring using Riverbed Aternity. This role is hands-on and operational, responsible for deploying, configuring, tuning, and operationalizing Aternity to improve user experience, reduce MTTR, and enable Service Desk and IT Operations teams with actionable insights.
- Key Responsibilities
- Deploy, configure, and support Aternity agents across physical endpoints, VDI, and DaaS platforms (including Azure Virtual Desktop).
Must have experice with Dynatrace.
- Configure and maintain dashboards, alerts, and thresholds aligned to operational use cases.
- Perform signal tuning and alert optimization to reduce noise and false positives.
- Support and maintain Aternity to ServiceNow integrations, including incident enrichment and alert workflows.
- Analyze end-user experience data and provide actionable insights to operations teams.
- Document operational procedures, dashboards, and alerting standards.
Required Skills & Experience:
- 3โ6 years of experience in IT operations, monitoring, or observability.
- Hands-on experience with Riverbed Aternity.
- Strong understanding of Windows 10/11, VDI, and DaaS environments.
- Experience integrating monitoring platforms with ServiceNow.
- Strong analytical and documentation
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