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Customer Care Representative (Remote - EST Hours)

Fully Remote (U.S.)

Monday–Friday | 8:00 AM – 5:00 PM EST

About the Opportunity

Join a leading waste management company as a Customer Care Representative and help deliver exceptional service to customers across the country. In this role, you'll handle a high volume of inbound customer calls, assist with account management and billing inquiries, resolve service-related concerns, and provide solutions that leave customers feeling supported and valued.

This position is ideal for individuals who thrive in a fast-paced call center environment, enjoy problem-solving, and can confidently navigate conversations ranging from routine requests to escalated customer concerns.

What You'll Do

• Handle a high volume of inbound customer calls while delivering outstanding customer service
• Assist customers with:
  • New account setup
  • Bulk pickup requests
  • Billing questions and payment inquiries
  • Service changes or cancellations
• Research and resolve customer issues accurately and efficiently
• De-escalate challenging situations and work toward positive resolutions
• Build rapport with customers through active listening and empathy
• Document customer interactions using company systems and databases
• Meet or exceed call center performance metrics and service expectations
• Identify customer needs and recommend appropriate products or services
• Participate in ongoing training and development opportunities

Qualifications

• Minimum 2 years of customer-facing experience handling a variety of customer interactions, including difficult or escalated situations
• At least 1 year of high-volume call center experience (60+ calls per day)
• Proven experience resolving customer concerns and de-escalating challenging conversations
• Strong communication and active listening skills
• Ability to multitask, problem-solve, and remain professional under pressure
• Reliable internet connection and dedicated remote workspace

• Experience with account management, billing, or service-related inquiries
• Previous experience in utilities, waste management, logistics, or service industries
• Familiarity with CRM or customer service software

Work Environment

• 100% Remote
• Fast-paced call center environment
• Collaborative team culture with ongoing coaching and support
• Opportunity to gain valuable customer service and problem-solving experience

✅ Customer Service Assessment Required

If you're a strong communicator who enjoys helping customers and excels in a high-volume environment, we'd love to hear from you!

This is a Contract to Hire position based out of West Chester, PA.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.