This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ... Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar) * Solid troubleshooting skills ...
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This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ... Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar) * Solid troubleshooting skills ...
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ... Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar) * Solid troubleshooting skills ...
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ... Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar) * Solid troubleshooting skills ...
Remote Metaswitch information
What is a remote Metaswitch engineer?
A Remote Metaswitch engineer is a telecommunications professional who specializes in configuring, maintaining, and troubleshooting Metaswitch products and solutions, such as voice, data, and unified communications systems, while working remotely. Metaswitch is a popular platform used by telecom service providers to deliver voice and multimedia services over IP networks. These engineers ensure the smooth operation, deployment, and integration of Metaswitch technologies, and may also provide support and upgrades from a remote location.
What are some unique challenges of working remotely as a Metaswitch engineer, and how can I effectively collaborate with my team?
As a remote Metaswitch engineer, you may face challenges such as coordinating across time zones, troubleshooting complex telecom issues without onsite access, and ensuring secure access to sensitive systems. Effective collaboration often relies on strong communication skills, proactive status updates, and familiarity with remote troubleshooting tools. Regular virtual meetings, clear documentation, and leveraging platforms like Slack or Microsoft Teams can help you stay connected with colleagues and maintain project momentum. Building strong relationships with team members and participating in knowledge-sharing sessions are also vital for success in a remote setting.
What are the key skills and qualifications needed to thrive as a remote Metaswitch engineer, and why are they important?
To thrive as a Remote Metaswitch Engineer, you need a solid background in telecommunications, VoIP technologies, SIP protocols, and experience with Metaswitch platforms. Familiarity with network troubleshooting tools, Linux/UNIX systems, and relevant certifications such as CCNA or Metaswitch certifications are commonly required. Strong problem-solving abilities, effective communication, and self-motivation are essential soft skills for remote collaboration and customer support. These skills ensure reliable network performance, efficient issue resolution, and effective teamwork in a distributed environment.
What is the difference between Remote Metaswitch vs Remote Network Engineer?
| Aspect | Remote Metaswitch | Remote Network Engineer |
|---|---|---|
| Required Credentials | Networking certifications, VoIP knowledge, Linux skills | Networking certifications, Cisco/Juniper certifications, Linux skills |
| Work Environment | Telecommuting, technical support, software configuration | Telecommuting, network setup, troubleshooting, infrastructure management |
| Employer & Industry Usage | Telecom providers, VoIP service companies | IT firms, telecom, enterprise network providers |
Remote Metaswitch roles focus on configuring and supporting VoIP and telecom systems using Metaswitch platforms, often requiring VoIP and Linux expertise. Remote Network Engineers handle broader network infrastructure, including routers, switches, and security, with a focus on network performance and troubleshooting. While both roles involve remote work and networking skills, their specific responsibilities and industry applications differ.
What are popular job titles related to Remote Metaswitch jobs in Santa Clara, CA?
For Remote Metaswitch jobs in Santa Clara, CA, the most frequently searched job titles are:
- Voip Engineer Remote
- Freelance Ericsson Ran Engineer
- Senior Voip Engineer
- Overnight Voip Engineer Remote
- Senior Linear Accelerator Engineer
- Remote Electronics Communication Engineering
- Remote Bms Design Engineer
- Senior Unified Communications Engineer
- Senior Cisco Unified Communications Engineer
- Remote Ip Mpls Network Engineer
What job categories do people searching Remote Metaswitch jobs in Santa Clara, CA look for?
The top searched job categories for Remote Metaswitch jobs in Santa Clara, CA are:
Full-time
Posted 8 days ago
Job description
Company Description
Additional Information
IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.
Our customers rely on us to design, implement, and support technology solutions that improve reliability, security, and operational efficiency. We proudly serve organizations across the public and private sectors, with a strong focus on State, Local Government, and Education (SLED) customers.
Learn more at ITMC.net.
Job DescriptionAs a Technical Support Specialist at 101VOICE, you'll be at the front line of our UCaaS platform — provisioning and programming VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly. You'll work closely with our onboarding, engineering, and support teams to deliver a great experience for clients from initial setup through ongoing support.
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).
What You'll Do
- Configure and program VoIP phones (Poly, Yealink, Cisco, and others) for customer deployment
- Troubleshoot customer issues on the 101VOICE UCaaS platform — softphones, voicemail, call flows, auto-attendants, and more
- Support system setups, cutovers, number porting, and new client onboarding
- Provide tier-1 and tier-2 technical support via phone, email, and ticketing system
- Monitor system performance and help diagnose issues related to connectivity, call quality, and configuration
- Document customer interactions, configurations, and resolutions clearly and consistently
- Train customers on phone usage and portal features
- Partner with NOC and engineering teams on escalations and service improvements
- Maintain and update device firmware, templates, and configurations
- Travel occasionally to customer sites for large deployments or escalations (if local)
- 1–3 years of experience in technical support, ideally in VoIP or telecommunications
- Working knowledge of SIP protocols, VoIP phone provisioning, and hosted PBX systems
- Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar)
- Solid troubleshooting skills paired with a customer-first mindset
- Understanding of DHCP, VLANs, NAT/firewall configuration, and general networking basics
- Comfort managing multiple tickets and projects in a fast-paced environment
- Strong verbal and written communication skills
- A detail-oriented, organized approach with strong documentation habits
Additional Information
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).