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Job Title: Technical Support Specialist

Job Description

The Technical Support Specialist provides expert technical assistance to customers, partners, and internal teams for advanced robotic and automation products and systems. This role is critical in ensuring high customer satisfaction by diagnosing issues, resolving technical challenges, and supporting the successful operation of robotic solutions. You will proactively communicate with customers and sales teams to understand customer needs, identify opportunities, and contribute to service growth and industrial innovation.

Responsibilities

• Provide escalation-level technical support for products, systems, and software through phone, email, and remote support tools.
• Troubleshoot hardware, software, and application-related issues in robotics and automation systems.
• Analyze customer problems, identify root causes, and recommend effective, long-term solutions.
• Collaborate closely with engineering, product management, and field service teams to resolve complex technical issues.
• Document support cases, solutions, and best practices in internal support systems to build knowledge and improve future responses.
• Deliver a high level of customer service while consistently meeting response time and quality targets.
• Support sales teams by providing technical insights that help address customer needs and enable service growth.
• Maintain accurate records of customer interactions, technical findings, and resolution steps.
• Use remote diagnostic tools and standard office software to assess system performance and guide customers through solutions.
• Travel as needed to customer sites, up to approximately 10–20%, to support field service activities and technical escalations.

Essential Skills

• Bachelor’s degree and 4+ years of experience, Associate’s degree and 6+ years of experience, or a high school diploma and 8+ years of experience.
• At least 4+ years of technical support, field service, or engineering experience working with industrial robotics, PLCs, or automation systems.
• Demonstrated experience in technical support, customer service, and customer support in an industrial or automation environment.
• Strong troubleshooting and analytical skills for diagnosing hardware, software, and application-related issues.
• Experience working with robotics and automation systems and a strong interest in this field.
• Proficiency with Microsoft Office tools, including Microsoft Excel, and comfort with data entry and general office software.
• Ability to provide professional customer service and communicate clearly with customers and internal teams.
• Willingness to travel approximately 10–20% as part of the role.
• Ability to communicate effectively in English; Spanish language skills are a plus.
• Existing work authorization that permits employment in the United States.

Additional Skills & Qualifications

• Experience with the specific robotic products and solutions used in this environment is preferred.
• Programming experience, such as robot programming or scripting in industrial or technical environments, is preferred.
• Experience in sales support or working closely with sales teams to address technical questions.
• Background in field service for industrial equipment or automation systems.
• Comfort working in a global, collaborative environment with cross-functional teams.
• Strong documentation skills, including the ability to record cases, solutions, and best practices clearly and accurately.

This is a Contract position based out of Auburn Hills, MI.

The pay range for this position is $40.00 - $43.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Auburn Hills,MI.

This position is anticipated to close on Aug 24, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.