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Remote Medical Biotechnology Jobs in Raleigh, NC

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

... pharma, biotech, and medical device companies manage their quality and compliance-regulated ... Flexible PTO and remote-first work environment * Professional development and leadership training

Danaher

Discovery Diagnostic Sales Specialist

Raleigh, NC · On-site +1

$105K - $130K/yr

... biotechnology? At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're ... Medical OpCo and will be fully remote in the Mid-Atlantic and Southeast geography . At Cytiva, our ...

Deloitte

System Test and Validation Lead

Raleigh, NC · On-site +1

... biotech, medical device, or clinical * Experience leading validation deliverables for GxP systems ... This compensation range is specific to a remote role and takes into account the wide range of ...

Deloitte

System Test and Validation Lead

Raleigh, NC · On-site +1

... biotech, medical device, or clinical * Experience leading validation deliverables for GxP systems ... This compensation range is specific to a remote role and takes into account the wide range of ...

Deloitte

System Test and Validation Lead

Raleigh, NC · On-site +1

... biotech, medical device, or clinical * Experience leading validation deliverables for GxP systems ... This compensation range is specific to a remote role and takes into account the wide range of ...

IQVIA

Clinical Research Coordinator

Raleigh, NC · Remote

$35 - $42/hr

We partner with the world's leading pharmaceutical, biotechnology, and medical device organizations ... This position is not eligible for employment sponsorship. #LI-CES and #LI-DNP #LI-HCP #remote IQVIA ...

IQVIA

Asset Commercialization Partner

Durham, NC · On-site +1

$168K - $469K/yr

... biotechnology products * Ability to speak in detail with EBP client C-suite leaders about brand ... remote or based in a US IQVIA office location. IQVIA is a leading global provider of clinical ...

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How much do remote medical biotechnology jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote medical biotechnology in Raleigh, NC is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.21 per hour, depending on experience, location, and employer.

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The most popular types of Medical Biotechnology jobs in Raleigh, NC are:

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For Remote Medical Biotechnology jobs in Raleigh, NC, the most frequently searched job titles are:

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Cities near Raleigh, NC with the most Remote Medical Biotechnology job openings:

Remote Medical Biotechnology jobs near you
Infographic showing various Remote Medical Biotechnology job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,475 per year, or $20.9 per hour.

Customer Support Team Lead

Dot Compliance

Raleigh, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
Role Overview
As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.
Key Responsibilities
Day-to-Day Support Activities
  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management
  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence
  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration
  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.

Requirements
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable softwares
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.

Benefits:
  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training

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