Remote Mayflower Moving Jobs (NOW HIRING)

The Senior Move Management Coordinator serves as the primary point of contact for customers throughout the relocation process, coordinating domestic household goods shipments from start to finish. This role is responsible for delivering an exceptional customer experience while ensuring compliance with government regulations and company policies.

In this position, you'll work closely with customers, agents, service providers, military representatives, and internal teams to ensure successful move execution. Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple shipments in a fast-paced environment.

This role also supports operational excellence by identifying trends, recommending process improvements, and assisting with training and development initiatives.

• Serve as the primary point of contact for customers throughout the relocation process, providing guidance and support from start to finish
• Coordinate domestic household goods shipments while ensuring compliance with government regulations and company policies
• Maintain accurate shipment information in government and company systems to support service quality and operational performance
• Partner with customers, agents, service providers, military representatives, and internal teams to resolve issues and ensure successful move execution
• Monitor quality trends and recommend process improvements that enhance operational efficiency and the customer experience
• Support team success through training, mentoring, and departmental initiatives as assigned

• Associate's degree in a related field or equivalent combination of education and experience
• 3 to 5 years of related professional experience
• Strong customer service and relationship management skills
• Excellent verbal and written communication skills
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Office applications
• Ability to work effectively in a fast-paced, customer-focused environment

• Experience supporting relocation, transportation, logistics, military, or government-related operations
• Knowledge of household goods moving processes and service coordination
• Experience coordinating multiple stakeholders, vendors, or service providers
• Prior training, mentoring, or team leadership experience
• Experience analyzing operational data, quality metrics, or customer service trends

You may be a great fit if you:

• Enjoy helping customers navigate important life events and complex processes
• Build trust quickly and communicate effectively with a variety of stakeholders
• Stay organized and focused while managing multiple priorities and deadlines
• Take ownership of issues and proactively work toward solutions
• Have strong attention to detail and a commitment to accuracy
• Look for opportunities to improve processes and customer experiences
• Collaborate effectively with teammates and cross-functional partners

UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for more than 90 years, we support a nationwide network of agents, customers, and partners across residential, commercial, government, and specialty logistics markets.

Joining UniGroup means becoming part of a collaborative organization that values service, integrity, continuous improvement, and professional growth.

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and company holidays
• Paid parental leave
• Life insurance and disability coverage
• Employee assistance program
• Professional development and growth opportunities
• Collaborative, team-oriented work environment

Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.