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This posting is to fill multiple Income Maintenance Caseworkers (IMC) II to North Carolina's Food Services and Nutrition Program. This role is hybrid: partial work-from-home with occasional work in the office and this position is posted until filled.

We will train you! Buncombe County Health and Human Services is looking for team members who are ready and willing to grow with us. Our outstanding training team is highly experienced and eager to contribute to your success. In this role you will receive several weeks of on-the-job training before working one-on-one with customers. This position makes a difference in people's lives-what IMCs do matters. They are helping families and children have access medicaid or helping pregnant women, children and elderly individuals have access to medical care. Buncombe County is seeking Income Maintenance Caseworkers. This position offers a robust training program and a defined career development plan. If you've worked directly with customers as a bank teller, customer service representative, bookkeeper, payroll clerk, medical billing, paralegal, or other clerical experience this would be a great fit for you! Or, if you've been an IMC before, we'd love to have you join our team!

Purpose of the position:
The purpose of this position is to ensure all eligible individuals receive timely public assistance benefits by determining or re-determining eligibility of Buncombe County residents applying for public assistance across multiple Income Maintenance programs.

Minimum Education, Training and/or Experience (required at time of hire): Associate's degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and two (2) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility (or one (1) year of Income Maintenance experience); or graduation from high school and three (3) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility; or an equivalent combination of training and experience.

Additional Training and Experience: English/Spanish bilingual speakers preferred

Essential Functions of the position:

• Determine client eligibility for benefits accurately and within local, community, Federal and State mandated time frames.

• Gather and interpret client data obtained through interview process, case file review and/or third-party verification.

• Provide information to clients/applicants regarding programs, services and eligibility requirements and outcomes.

• Organize and maintain ongoing caseloads to maintain timeliness and quality assurance per Federal and State guidelines along with Buncombe County best practices.

• Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.

• Perform other related duties as assigned.

Knowledge, Skills, Abilities:

• Current knowledge of available agency, community, Federal and State programs, along with eligibility criteria, timelines, and requirements.

• Ability to analyze, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligibility requirements for programs.

• Ability to be flexible and adapt to change.

• Ability to accept work direction from multiple parties and work as part of a team.

• Ability to work with and interpret facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of public assistance programs.

• Proficiency working with a variety of computer systems and software.

• Report and react to changes in programs to clients and update eligibility or program requirements as needed.

• Report potentially fraudulent claims or information to Program Integrity.

• Maintain clear and accurate records, review caseload information on a minimum of an annual basis.

• Assist in local and state hearing processes, as necessary.

• Knowledge of policies, procedures, regulations, and rules regarding programs to provide accurate and timely information to ongoing and potential clients.

• Skill in data entry into a computer and operating general office equipment.

• Ability to maintain effective working relationships with the assigned caseload and general public.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.